Voicemail Access, Indicators, and Prompts Map

Your phone indicates when you have new voicemail (and video) messages in the following ways:


  • The message icon on the Home screen displays the number of new messages you have.

  • A message icon with the number of messages is displayed in the status bar.

  • The message icon is displayed next to the phone line on the Lines screen.

  • A message Waiting Indicator, located at the top-right of your phone, is flashing red.

  • An audible alert.

Accessing Voicemail Messages


Follow these steps to access your voicemail messages:

  • From the Main Menu screen navigate to Messages.

    On the VVX 350 and 450 you can alternatively press the messages button ().

  • Select Message Center.

  • If you have multiple lines on your phone, select the line that has the new message.

  • Select the Connect soft key.

  • If requested, enter your mailbox PIN.

    You can change the PIN from the mailbox options by pressing 0 (see below), from the voicemail settings of the TeleConsole web version, or from the admin portal (Features>Mailboxes). The two later options can help you if you forgot your PIN.

    Follow the voice prompts (see below) to listen and manage your voicemails.

You can also listen to voicemail messages and access voicemail options (such as greetings and PIN) using a Telebroad dial code that you can dial either from your phone or remotely.


Removing Messages Indicators


If you are not ready to listen to your messages when you receive new messages, you can temporarily remove all message indicators for approximately one to two hours.


To remove the message alert:


  • From the Main Menu screen navigate to Messages.

  • On the VVX 350 and 450 you can alternatively press the messages button ().

  • Select Message Center.

  • Select Clear.

Voice Prompts 


Your voicemails are categorized into folders that you can select or move messages between.


Note that folders are available only in the voice prompts system. They do not appear in any of the TeleConsole clients!


The following is a list of all the voice prompts you can use while listening to your voicemails:



  • Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.

    During the message playback you can press * at any time to replay it from the beginning .

    During or after the message playback you can do any of the following:

    • Press to go back to the first message in the folder.

    • Press 2 to change the folder.

      Initially just two folders are available – press 1 for New or 2 for Old.

      New folders become available as you move or copy messages into them (see option 8 below.)

    • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.

      You can select what you want to play from the voicemail settings of the TeleConsole Web version or from the admin portal (Features>Mailboxes).

    • Press 4 for the the previous message or 6 for the next one.

    • Press 5 to replay the message (including the envelope).

    • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)

    • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.

      The folders are always listed in this order and you select them by pressing the 0-and keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.

      Now press 1 to move the message, 2 to copy it, or  * to cancel.

    • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.

      Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.

    • Press 0 for mailbox options (see below.)

  • Press 2 to change folder.

    Initially just two folders are available – press 1 for New or 2 for Old.

    New folders become available as you move or copy messages into them (see option 8 above.)

  • Press 0 for mailbox options:

    • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)

      Press 2 to create or change your Busy Greeting (played when you are on another call.)

      Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)

      Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)

      For all the greetings:
       
      • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.

        Press to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, to delete it, or * to return to the previous menu.

      • If a prior recording already exist you will be prompted to press 1 to rerecord it, 2 to listen to it, to delete it, 4 to activate/deactivate it, or * to return to the previous menu.

    • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) Your will be prompted to enter  your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.

      A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits. 

    • Press * to return to either the main menu or the last message you were listening to.

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