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Fixing Your Android Wi-Fi/Mobile-Data Connection

  Android is a very flexible and customizable operating system. It varies by looks and how you access functions between its own versions and different manufacturers. 

It is, therefore, possible the suggestions in this article may not work exactly as described on your device and you may need to search for the specific setting or function under other system menus. The name of the setting may also be different and we tried to list several common names, where possible. 

Also, keep in mind that icons and buttons may look different than the ones shown in this article.

If you are experiencing problems with the TeleConsole the likely cause may be an issue with your Wi-Fi or mobile network.

Checking Telebroad Servers

Telebroad's servers are extremely robust with a 99.99% uptime performance. But before exploring the following troubleshooting suggestions, you may want to check the status of the Telebroad system here and see if Telebroad PBXCELLENT or Telebroad HyperT1 are operational.

Our team constantly monitors these services and any interruptions are usually resolved within minutes.

General Troubleshooting Suggestions 

If any of the following suggestions or the below methods fail to solve the problem you should contact your ISP.

Restarting your Device and Safe Mode

Restart your device to clear any software or hardware conflicts and establish fresh network connections.

If this doesn't help, restart your device in safe mode  – a diagnostic mode where only essential system apps and services are allowed to run after your device restarts.

Try one of the the following methods to enter safe mode:

  • While your device is turned on long-press the physical power button on the device.

    Hold Power off  until you are prompted to Reboot to Safe Mode. Tap the button again or OK to proceed.

    If you don't get the prompt holding the Power off button, try holding the Restart button.

  • Power off your device and turn it back on.

    Press and hold the physical down volume button until the device logo appears on the screen.

  • Power off your device and turn it back on.

    Press and hold the physical up volume button until the device logo appears on the screen. This will boot your device into Recovery Mode.

    Use the volume buttons to highlight Safe Mode and push the power button to select it.

    (Be careful not to select Wipe data/Factory reset by mistake while on this screen!)

To exit Safe Mode simply restart your device normally.

If your network issues are resolved in safe mode the problem may be with apps that automatically start on your device. 

You can access Android settings, select Apps>Manage apps>Permssions>Autostart, and try to toggle off the suspected  culprit. Now go back to the Manage apps screen, find the same app, and Force Stop it. You can now try to restart your device and see if this helped.

Be careful with removing any important security software (like antivirus) or system apps (which you have to show by tapping the menu on the top-right and selecting Show system apps). To be on the safe side, disable only one app at a time and restart your device to see if this helped.

If the above Autostart setting is not available on your device you can stop apps from auto-starting by enabling Developer Mode (this is usually done by tapping Build Number, under About Phone/Device  seven times.) Now find the Developer options in the settings (sometimes appearing inside Additional settings). Select Running services, find the relevant app, and tap Stop.

Router/Modem Side Troubleshooting

Try using a different device or two on your network to see if it has internet connectivity. This will help you figure out if the problem is with your own specific device or with the network in general.

If the problem is with the network try restarting your router/modem.

For Wi-Fi networks, you can try changing the name/password of a problematic Wi-Fi network from the router's web interface.

You can also change the entire frequency band and Wi-Fi channel. Remember that while 5Ghz connections are faster, 2.4Ghz offer a longer reception radius and better stability. On the flip side, the 2.4Ghz band tends to be more congested. To find the best channel you will need to use a Wi-Fi scanning app. Also see additional router information, terminology, and VoIP-related adjustments here.

Switching Off Airplane Mode

Airplane mode is intended to be used while on a commercial flight to prevent your device from transmitting or receiving any wireless signals that may interfere with some of the aircraft's sensors and systems.

When activated, airplane mode disables Wi-Fi, Bluetooth, and mobile connectivity. On some devices, you can reactivate your Wi-Fi connection while airplane mode is turned on. But to have a mobile connection you have to ensure that Airplane mode is switched off.

Airplane mode can be easily accessed by swiping down from the top of your device to access the Quick Settings menu and tapping  .

  If your mobile connection is slow try switching airplane mode on and off. This will usually reconnect your device at optimal speed with the nearest cellular tower.

Wiping the Cache Partition

The cache partition is an area on your device where temporary system files are stored. While this has no direct connection to networking, sometimes these files can become corrupted and cause some performance issues. You fix this by wiping the cache partition which makes your device recreate fresh copies of these temporary files.  

Wiping the cache partition is safe and can be done periodically (but not too often.) Doing so will not erase any of your data or configurations. It will not affect your installed apps (you may still want to back up your data, just to be safe!) Even if it doesn't solve your network issues it may slightly improve the performance of your device.

Wiping the cache is done from the Android Recovery Mode. Not all new devices support it anymore so you may not find it there. If that is the case, there may be a storage cleaning app that will provide a compatible function.  

Don't confuse wiping the cache with clearing the cache of individual apps, which is done from the app management setting.

To wipe the cache partition:

  • Enter your device Recovery Mode by first powering the device off and restarting it while holding the Power button and Volume Down or Volume Up (easier if  you hold the volume button first.) With older Android devices you also have to hold the physical Home button.

  • Keep holding these buttons until the manufacturer's logo or the Recovery Mode appears (on some devices you need to release the power button after the device starts, meaning you just keep holding the volume key)

  • Use the touch screen if applicable. Otherwise, use the volume buttons to move between the various options and the Power button to select one.

  • Select Wipe cache partition and approve the selection when prompted.

  • Be careful not to select Wipe data/Factory reset by mistake as this will delete all your personal data, files, and installed apps.

  • Select Reboot system now to restart your device.

Wi-Fi Connection Troubleshooting

In addition to the following suggestions, also check if there is a setting (or an app) that turns off Wi-Fi automatically when your screen enters sleep mode. The option is usually found under the Wi-Fi Advanced settings.

Refreshing Wi-Fi Connection

Refresh your Wi-Fi connection by switching it off and on. This is easily done by swiping down from the top of your device to access the Quick Settings menu and tapping the Wi-Fi button () to turn the connection off. Wait a few seconds and tap the button again to turn the connection back on.

Restarting and Removing Wi-Fi Networks

Forget (remove) and reconnect to the problematic network to restart the connection with it. Swipe down from the top of your device to access the Quick Settings menu and hold the  Wi-Fi button (), select the relevant network, and tap Forget network. When you select the same network to reconnect to it, you can enable the Connect automatically option.

You should remove any network you are not actively using to minimize the likelihood of Android switching to a less stable network.

Try switching off Bluetooth (if you don't need it) as it may create interferences with the Wi-Fi signal.

Also pay attention to an app lock application, if you have one installed and running. If it locks access to your settings, it might prevent Wi-Fi from automatically connecting to a network.

Connecting to Invisible Wi-Fi Networks

If the Wi-Fi network you are using has disappeared or is not initially visible on the list of available networks, it is likely the network's administrator has disabled the router's broadcast feature. Doing so makes the network invisible from client devices, but not inaccessible

To connect to an invisible network you just need to obtain its SSID (its name), security type, and password from its administrator. Then hold    in the Quick Settings menu and tap Add network below the list of visible networks. Enter the name/password in the relevant fields and tap Connect (or any other icon on your device to approve the connection.) If the details are correct, a connection with the invisible network will be established.

Reset or Reconfigure Your Mobile Connection (APN)

You can reset or reconfigure your mobile connection with the APN setting.

APN stands for Access Point Name and provides your phone with specific network settings so it can connect with your cellular provider's wireless network. It is usually configured automatically, but you may have to reset it or configure it manually if nothing else seems to help.

To reset or manually configure your mobile connection/APN:

  • Swipe down from the top of your device to access the Quick Settings menu and hold the Mobile data button ().

  • You can also get to this screen by going to the  Android settings and selecting one of Wireless & Networks, More Networks, Connections, or SIM cards & mobile networks. On some devices you then need to tap Mobile Networks

  • If your device supports dual SIM cards each one represents a separate mobile network. Select the relevant SIM for which your want to reset/configure the APN.

  • Tap Access Point Names.

  • Tap the Reset button or select Reset to default from the menu at the top.

  • If you want to configure the APN tap the New APN button or select this option from the menu.

    Enter all the details in the relevant fields. These can be obtained from your carrier's website.

Network Reset

If the above methods failed to solve your network problems you can try to perform a network reset. This will bring all the network configurations for mobile, Wi-Fi, and Bluetooth to their original factory state and should resolve any conflicts.

Network Reset Warning

 A network reset does not affect any of your data or files, but it should only be attempted if all other methods failed to restore network functionality.

This is because it will remove all your existing WiFi networks, VPN configuration, and paired Bluetooth connections. This may affect the performance or behavior of some apps. You will need to reconnect and reconfigure your VPN, WiFi, Bluetooth, and possibly mobile settings.

Make sure to note any network usernames, passwords, addresses, service providers, settings, and preferences before starting the reset

To perform a network reset:

  • Access Android Settings by swiping down from the top of your device to access the Quick Settings menu and tap the Settings button (). You can also swipe up on the home screen or tap the app drawer button () and find and tap the Android Settings app ().

  • Scroll down and select the System category.

    On some devices you have to select General management or Connections & Sharing.

  • If applicable to your device, select Reset or Reset options.

  • Select Reset network settings or Reset Wi-Fi, mobile networks, and Bluetooth.

  • Tap Reset setting.

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