Call Transfer (Attended and Semi-Attended)

You can transfer an external incoming call to another party in one of the following ways:

• Blind Transfer - transfer a call directly to another party without consulting (see separate article.)
  
  
• Semi-Attended Transfer - transfer a call when receiving the ring-back.
  
  
• Attended Transfer - transfer a call with prior consulting.

  Internal incoming call cannot be transferred.

Another transfer method, using Telebroad's system features, allows you to transfer a call directly to a voicemail of your choice.

To perform a semi-attended transfer via the handset:

• Press the Options soft key during a call, and then select Transfer.
  
  You can also press    directly.
  
  
• Do one of the following:
  
  
  • Enter the number or select the handset you want to transfer the call to.
    
    Press  ,  ,  or   to dial out.
    
    
  • Press the Directory soft key, and then select the desired contact.
    
    
  • Press  ,  ,  ,  or the Call soft key.
    
    If both the office number and the mobile number of the contact are stored, select the desired number and then press  ,  ,  or    to dial out.
    
    
• Press    or the Transfer soft key to complete the transfer when receiving the ring-back.

To perform an attended transfer via the handset:

• Press the Options soft key during a call, and then select Transfer.
  
  You can also press    directly.
  
  
• Do one of the following:
  
  
  • Enter the number or select the handset you want to transfer the call to.
    
    
  • Press  ,  ,  or    to dial out.
    
    
  • Press the Directory soft key, and then select the desired contact.
    
    
  • Press  ,  ,  ,  or the Call soft key.
    
    If both the office number and the mobile number of the contact are stored, select the desired number and then press  ,  ,  or    to dial out.
    
    
• Press   or the Transfer soft key to complete the transfer after the party answers the call.
  
  

To transfer a call to another party when there are two calls on the handset:

• Place a call to user A.
  
  
• Place another call to user B.
  
  Two calls are established on the handset.
  
  
• Select the desired call (e.g., the call with user A) and make sure the call is active.
  
  
• Press the Options soft key, and then select Call Transfer.
  
  The LCD screen displays the target party (user B) you will transfer the call to.
  
  
• Press the Transfer soft key to complete the transfer.
  
  The handset returns to the idle screen. Call is established between user A and User B.