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Voicemail Playback, Filtering, and Options

Access and Troubleshooting

Select   on the left panel to access the Voicemail Screen. The screen is divided into two areas the left one listing available voicemail message and the right one for playing them.

Note that voicemail messages (as well as PIN and greeting options for the mailbox) can also be accessed by dialing *1 on the keypad. See more information here

If you cannot see or receive voicemails ("No voicemails found" is displayed in the left column) check the Voicemail Channels  MANAGE VOICEMAILS option in the TeleConsole's settings and ensure that at least one of your voicemail channels is active!

You should also make sure you are not accidentally filtering out messages (see next).

Playback, Filtering, and Transcription

Each voicemail in the left column shows the number of the caller who left the particular voicemail (top), the mailbox it was left in and its duration (bottom), and the date it was left.

New voicemails (that you have not yet opened and listened to) appear in bold type.



Click   (Filter) to select what voicemails are shown in the left column - All Voicemails, Old Voicemails, or New Voicemails.  If you can't find a specific voicemail make sure it is not being filtered out by your selection here. You can always select All Voicemails or use the global search feature to find it.

Select any voicemail to open it for playback. Click   to play the voicemail and to pause the playback. The voicemail duration and current position of the playhead are shown above the audio progress bar. You can click and drag the playhead back and forth to repeat or skip parts of the voicemail.

You can select a faster or slower playback rate by clicking the 1X playback rate indicator next to the play/pause button. Choose playback speeds between 0.25-1.75 times the normal rate. 

  Voicemail transcription will be available only if enabled for the mailbox on the admin portal under Features>Mailboxes>Transcribe Voicemail.

Voicemail Options

On the top-right corner of the voicemail screen you have additional options for the selected voicemail:

  • Select   to place a call to the person who left you the voicemail. The keypad screen will open with the other party's number automatically inserted in the call recipient's field.

  • Select   to delete the voicemail. Select DELETE when prompted to approve the deletion.

  • Select   for contact options 
    • If the person who left the voicemail already exists in your contacts, this will open his details in the contacts screen.

    • If the person does not  exist in your contacts, you will get the option to Create new contact with his number or Add (his number) to existing contact. See more about creating new contacts here.

  • Select   for additional options

    • Select   to send an SMS/MMS message to the person who left you the voicemail. His number will be automatically inserted in the To: field of the new conversation screen (you should make sure this number can actually receive text messages.)

    • Select to download a copy of the voicemail as a .wav file to your local or network drive.

    • Select    to mark (the voicemail) as unread – displaying it in bold and tagging it as an unread voicemail. This is useful for reminding yourself to address it again at a later time.

      To mark a voicemail as read simply select it.

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