How to Access and Manage your Voicemail (Greetings, PIN, Prompts)?

Your voicemail messages can be browsed, played, and managed from the Voicemail screen of the TeleConsole.

An alternative method to access voicemail messages and options is to dial *1 or to dial your own phone line or extension.

You can change the PIN from the mailbox options by pressing 0 (see below), or from the Admin Center Voicemail Settings. The latter can help you if you forget your PIN.

Follow these voice prompts once you dial *1 and are connected to your mailbox:

• Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.
  
  During the message playback, you can press * at any time to replay it from the beginning (without the envelope).
  
  During or after the message playback you can do any of the following:
  
  
  • Press 1 to go back to the first message in the folder.
    
    
  • Press 2 to change the folder.
    
    Initially just two folders are available – press 1 for New or 2 for Old.
    
    New folders become available as you move or copy messages into them (see option 8 below.)
    
    Note that folders are available only in the voice prompts system. They do not appear in the TeleConsole!
    
    
  • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.
    
    You can select what you want to play from the voicemail settings of the TeleConsole Web version or from the admin portal (Features>Mailboxes).
    
    
  • Press 4 for the previous message or 6 for the next one.
    
    
  • Press 5 to replay the message (including the envelope).
    
    
  • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)
    
    
  • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.
    
    The folders are always listed in this order and you select them by pressing the 0-9 and * keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.
    
    Now press 1 to move the message, 2 to copy it, or  * to cancel.
    
    
  • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.
    
    Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.
    
    
  • Press 0 for mailbox options (see below.)
    
    
• Press 2 to change the folder.
  
  Initially just two folders are available – press 1 for New or 2 for Old.
  
  New folders become available as you move or copy messages into them (see option 8 above.)
  
  
• Press 0 for mailbox options:
  
  
  • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)
    
    Press 2 to create or change your Busy Greeting (played when you are on another call.)
    
    Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)
    
    Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)
    
    For all the greetings:
     
    • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.
      
      Press # to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, 3 to delete it, or * to return to the previous menu.
      
      
    • If a prior recording already exists you will be prompted to press 1 to rerecord it, 2 to listen to it, 3 to delete it, 4 to activate/deactivate it, or * to return to the previous menu.
      
      
  • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) You will be prompted to enter your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.
    
    A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits. 
    
    
  • Press * to return to either the main menu or the last message you were listening to.