Poly VVX 401/411 – Hold and Resume

You can place any active call on hold. When you place a call on hold, the held party may hear either a ringing tone or music as determined by your phone system administrator. You can change this yourself by accessing the "While call ring play the caller" option in the phone settings of the TeleConsole Web Legacy version.

A held call displays respectively in Calls and Lines view as follows:

To hold a call:

From the Lines or Calls view, press the Hold soft key. If you’re in Calls view, be sure to highlight the call first.

To resume a held call:

Do one of the following:

  • From the Lines view, press the Resume soft key.

    If there’s more than one held call on the line, the last call that you held will be resumed.

    If you have multiple lines and you press Resume, the last call that you held—on either line—will be resumed.

  • From the Calls view, use the Up and Down arrow keys to highlight the call, and press the Resume soft key.

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