Getting Started

Terminology and Technology

• Glossary A-I
• Glossary J-R
• Glossary S-Z
• What Is a PBX and How It Can Improve Your Business?
• What Is SIP and How Does It Apply to Your Office Telephone System?

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Telephone Numbers and Porting

• Toll-Free (800) Numbers
• Porting Your Numbers to Telebroad
• Porting Process Overview and Advice
• E911 Support
• Direct Inward Dialing

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FAQ and Common Solutions

• How Do I Delete a Voicemail Message From a Phone?
• I Can Make Calls but Cannot Receive Them
• How Do I Forward My Calls? - A Complete Guide
• How Can I Use an Analog Phone with an IP Phone System?
• Why All My Inbound Calls Go to My Voicemail?

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Software and Hardware Overview

• Software Overview
• Hardware Overview

Role Specific Guides and Resources

• If You Are a User...
• If You Are a Call Center Administrator...
• If You Are a Small Business Owner...
• If You Are an IT Manager...

Contact Telebroad

• How to Contact Telebroad?

What's New?

• What's New?

Buying Guides

Phones

• SIP Telephones Buying Guides (Corded, Cordless, and Conference)
• SIP Phones Features, Definitions, and Terminology
• Cordless SIP Phones
• Telephones Mounting
• Conference SIP Phones

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Routers

• Routers Comparison Tables
• General Guidelines for Routers Adjustments

eFax

• eFax vs Traditional Fax

Headsets

• Headsets Comparisons, Features, and Terminology

Door Phones and Keypads

• Door Phones Buying Guides and Features
• Basic Installation Guide and Components of Door Phones
• Keypads Features and Tables

Overhead Paging Systems

• Overhead Paging System Installation Guide and Components

Returns/Exchanges and Warranty

• Warranty and Limitation of Liability
• Returns/Exchanges

Voice Library and Phone Scripts

• Voice Library
• Phone Scripts

TeleConsole - Web Version

Information and User Guides

• What Is the TeleConsole and What It Can Do for You?
• Getting Started - Access, Overview, and Active Calls
• Profile Options
• Settings
• Making Calls and Sending SMS/Chat Messages and Faxes

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FAQ

• What to Do If You Forgot Your Password or User Name?
• How to Change Your Voicemail PIN?
• What to Do If You Don't See Your Voicemails?
• How to Delete Messages?
• How to Activate or Deactivate Browser Notifications?

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TeleConsole Mobile - Android and iOS

TeleConsole Android User Guides

• Installation (or Updates) and Setup
• Profile - Editing, Password, DND, Ignore Group Calls, Mark as Read
• Settings
• Messages - Voicemails, Texts (SMS/MMS), and eFaxes
• Active Calls/Call Option Screen, Making/Receiving Calls, and Voicemail Options

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Teleconsole Android FAQ and Troubleshooting

• What Are Public Contacts?
• How to Change Your Password
• How to Change the Voicemail/eFax Sharing Option?
• What to Do If You Forgot Your Password?
• How to Select a Caller ID?

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Teleconsole iOS User Guides

• Installation, Setup, and Password Resetting
• Settings
• Messages - Voicemails, Texts, and eFaxes
• Making Calls, Call Screen Options, and Voicemail Options
• Call History

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Teleconsole iOS FAQ

• What to Do If You Forgot Your Password?
• How to Change Your Pasword?
• How to Select a Caller ID?
• What Are Public Contacts?
• How to Setup Call Forwarding?

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TeleConsole - Desktop for Windows (beta)

Information and User Guides

• Installation, Removal, Account Sign In, and Password Retrieval
• Settings
• Profile (Edit/DND/Queues) and Sound & Devices Menu
• Contacts
• Calls — Log/Receiving/Making (Dial Pad, Active Calls, Call Options, Voicemail Options)

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FAQ and Troubleshooting

• What to Do If You Forgot Your Password? (Profile or Sign In Screen Reset)
• What to Do if You Are Not Receiving Phone Calls?
• How to Access and Manage your Voicemail Options (Greetings and PIN)?

The ACD Panel

Information and User Guides

• What Is the ACD Panel and What It Can Do for You?
• Desktop vs Mobile Browser
• Getting Started and an Overview of the ACD Panel
• Setting up Your Profile
• The Queue Manager

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FAQ

• How to Change the Color of a Queue?
• How to Change Your Password?
• What Is a Queue?
• What to Do If You Forgot Your Password?
• How to Log Agents in or Out From a Queue?

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Analytics

Information and User Guides

• What Is Analytics and What It Can Do for You?
• Getting Started and an Overview
• The Welcome Dashboard Overview
• Setting Up Your Profile
• Live Dashboard - Mobile Browser Version

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FAQ

• What to Do If You Forgot Your Password?
• What is the Difference between Queue and Group or Agent and User?
• How to Change your Password?
• What are Access, IVR, and Group Calls?

Apps and CRM Integrations

Apps and Integrations User guides

• Chrome SMS Extension (SMS Console)
• Click to Call (click2call)
• Print2fax
• HHAeXchange Integration
• Microsoft Dynamics CRM Integration

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Features and Advantages

Mobility Features

• Voicemail to Email and Online Voicemail Access
• Mobile Softphone and Communication Hub
• Call Forwarding and Scheduled Forwarding
• Simultaneous Ringing
• Call Park

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Business Identity Features

• Business SMS from Anywhere
• Toll-Free Numbers
• Multiple Numbers for Ad Campeigns
• Greetings Customization and Voice Library
• Customizable Outbound Caller ID

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Productivity Features

• Inbound Caller ID and Call Screening
• Call Blocking and Call Filtering
• Hunt Groups, Queues, and Automatic Call Distribution
• Call Recording
• Call Monitoring, Call Whisper, and Barge in

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Inbound Calling Features

• Multiple Hold Tunes
• Queue Notifications, Call Backs, and Threshold Routing Options
• Message Scheduler
• Caller-ID Routing
• Direct Inward Dialing (Personal Ten-Digits Numbers)

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Administration features

• Advanced Analytics and Reports
• Full ACD Control
• PBX Manager

Other Features

• Operator Extension Modification
• PBX Calling Card
• Virtual Fax Machine
• Send and Receive SMS/MMS messages from Google Chrome

Customer Service Features

• Customizable Wrap-Up Delay
• Call-Waiting Cues
• Transfer to Voicemail
• Automatic Voicemail Archiving
• Voicemail Pickup

Telephone Keys Layouts and Quick Reference Guides

Yealink

• Yealink SIP-T46S Quick User Guide and Keys Layout
• Yealink SIP-T48S Quick User Guide and Keys Layout
• Yealink IP DECT W52P/52H Handset Keys Layout, Base Station Description, and Quick User Guide
• Yealink IP DECT W56P/56H Handset Keys Layout, Base Station Description, and Quick User Guide
• Yealink CP960 Touch Screen Functions and Quick User Guide

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Poly

• Poly VVX 301/31 Quick User Guide and Keys Layout
• Poly VVX 401/411 Quick User Guide and Keys Layout
• Poly VVX 601 Quick User Guide and Keys Layout
• Poly SoundStaion IP 6000 Keys Layout
• Poly SoundStaion IP 7000 Keys Layout

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Konftel

• Konftel 300Wx Keys Layout and Quick Guide

Poly VVX 301/311,401/411,601 and VVX 250,350,450 User Guides

Telebroad System Features for All VVX Telephone Models

• What Are Telephones System Features?
• Intercom
• Transfer to Voicemail
• Private Caller ID
• Accessing Voicemail/ Voicemail Options (Greetings and PIN)

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VVX 301/311 Features User Guides

• Poly VVX 301/311 Quick User Guide and Keys Layout
• Polycom VVX301/310 Phone Views
• Poly VVX 301/311 Restarting, Updating Firmware/Configuration, Factory Reset
• Accessing the Poly VVX 301/311 Web Configuration Utility
• Hold and Resume

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VVX 401/411 Features User Guides

• Poly VVX 401/411 Quick User Guide and Keys Layout
• Poly VVX 401/411 Restarting, Updating Firmware/Configuration, Factory Reset
• Accessing the Poly VVX 401/410 Web Configuration Utility
• Poly VVX 401/411 Phone Views
• Hold and Resume

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VVX 601 Features User Guides

• Poly VVX 601 Quick User Guide and Keys Layout
• Poly VVX 601 Phone Views
• Poly VVX 601 Restarting, Updating Firmware/Configuration, Factory Reset
• Accessing the Poly VVX 601 Web Configuration Utility
• Hold and Resume

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Poly VVX 250/350/450 User Guides

• Poly VVX 250 Keys Layout and Quick User Guide
• Poly VVX 350 Quick User Guide and Keys Layout
• Poly VVX 450 Quick User Guide and Keys Layout
• Poly VVX 250/350/450 Main Menu, Calls Screen, and Lines Screen
• Poly VVX 250/350/450 Restarting, Updating Firmware/Configuration, and Factory Reset

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Poly SoundStation 6000 User Guides

Poly SoundStation IP 6000

• Poly SoundStaion IP 6000 Keys Layout
• Mute
• Hold and Resume
• Do Not Disturb
• Voicemail Access

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Yealink T43U, T46S, T48S, T53/T53W, T54W/T57W, T58A User Guides

Telebroad System Features for All Yealink Telephone Models

• What Are Telephones System Features?
• Intercom
• Transfer to Voicemail
• Private Caller ID
• Accessing Voicemail/ Voicemail Options (Greetings and PIN)

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Yealink SIP-T43U

• Accessing the Yealink SIP-T43U Web User Interface
• Rebooting, Updating Firmware/Configuration, Factory Reset
• Call Mute and Keep Mute
• Hold and Resume
• Auto Redial

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Yealink SIP-T46S

• Yealink SIP-T46S Quick User Guide and Keys Layout
• Accessing the Yealink T46S Web User Interface
• Yealink SIP-T46S Rebooting, Updating Firmware/configuration, Factory Reset
• Hold and Resume
• Mute

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Yealink SIP-T48S

• Yealink SIP-T48S Quick User Guide and Keys Layout
• Accessing the Yealink SIP-T48S Web User Interface
• Yealink SIP-T48S Rebooting, Updating Firmware/configuration, Factory Reset
• Mute
• Hold and Resume

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Yealink SIP-T53/T53W

• Yealink SIP-T53/T53W Keys Layout, Idle Screen, and Quick User Guide
• Accessing the Yealink SIP-T53/T53W Web User Interface
• Yealink SIP-T53/T53W Rebooting, Updating Firmware/Configuration, Factory Reset
• Mute
• Hold and Resume

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Yealink SIP-T54W/SIP-T57W

• Accessing the Yealink SIP-T54/T57 Web User Interface
• Yealink SIP-T57W Keys Layout, Touch Screen Functions, and Quick Guide
• Yealink SIP-T54W Keys Layout, Screens, and Quick User Guide
• Yealink SIP-T54/T57 Rebooting, Updating Firmware/Configuration, Factory Reset
• Mute

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Yealink SIP-T58A (with camera)

• Yealink SIP-T58A Keys Layout, Touch Screen Functions, and Quick Guide
• Accessing the Yealink SIP-T58A Web User Interface
• Yealink SIP-T58A Rebooting, Updating Firmware/Configuration, Factory Reset
• Mute
• Hold and Resume

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Yealink CP960 and W52P/ W56P User Guides

Yealink DECT W52P

• Yealink DECT W52P/52H Keys Layout, Base Station, and Quick User Guide
• Handset Registration
• Accessing the Yealink DECT W52P Web User Interface
• Yealink DECT W52P Restarting, Updating Firmware, Factory Reset
• Hold and Resume

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Yealink DECT W56P

• Yealink IP DECT W56P/56H Handset Keys Layout, Base Station Description, and Quick User Guide
• Handset Registration
• Accessing the Yealink DECT W56P Web User Interface
• Yealink DECT W56P Rebooting, Updating Firmware, Factory Reset
• Hold and Resume

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Yealink CP960

• Yealink CP960 Touch Screen Functions and Keys Layout
• Accessing the Yealink CP960 Web User Interface
• Yealink CP960 Rebooting, Updating Firmware/configuration, Factory Reset
• Hold and Resume
• Mute

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Discontinued/No Longer Supported Telephones

Cisco 504G,508G,525G

• Cisco 504G/508G Quick User Guide and Keys Layout
• Cisco 525G Quick User Guide and Keys Layout
• Hold and Resume
• Call Transfer (Attended)
• Mute

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Konftel 300Wx

• Konftel 300Wx Keys Layout and Quick Guide
• Rebooting, Updating Firmware, Factory Reset
• Web Interface Access
• Registration With a DECT Base Station
• Mute

View all (8)

Poly SoundPoint 330

• Enabling Do Not Disturb
• Setting up a Three Way Conference Call
• Restarting Your Phone
• Forwarding Calls
• Transferring a Call

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Yealink T42G

• Yealink T42G Quick User Guide and Keys Layout
• Accessing the Yealink T42G Web User Interface
• Rebooting, Updating Firmware, Factory Reset
• Auto Redialing
• Hold and Resume

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Poly SoundPoint 550

• Enabling Do Not Disturb
• Hosting Conference Calls
• Call Transfering
• Forwarding calls
• Selecting a Ring Tone

Poly SoundPoint 650

• Enabling Do Not Disturb
• Hosting Three Way Conference Calls
• Call Transfering
• Forwarding Calls
• Text Messaging From Your Phone

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Polycom SoundStation IP 7000

• Poly SoundStaion IP 7000 Keys Layout
• Mute
• Hold and Resume
• Do Not Disturb
• Voicemail Access

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Yealink CP860

• Yealink CP860 Phone and Extension Microphone Keys Layout
• Accessing the Yealink CP860 Web User Interface
• Rebooting, Updating Firmware, Factory Reset
• Hold and Resume
• Mute

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API Documentation

REST API - Usage and Format

• Prohibited Use of Telebroad APIs
• Telebroad REST API Functions and Descriptions
• How to use REST API Requests?
• Unix Time Format Usage in Rest API Methods

REST API - DELETE Requests

• Prohibited Use of Telebroad APIs
• DELETE/contact
• DELETE/fax/messages
• DELETE/mailbox/greeting
• DELETE/phone/cdrs

View all (8)

REST API - GET Requests

• Prohibited Use of Telebroad APIs
• GET/active/calls
• Get/allMessages
• GET/call/flow
• GET/call/history

View all (30)

REST API - POST Requests

• Prohibited Use of Telebroad APIs
• POST/call/hangup
• POST/call/pickup
• POST/call/redirect
• POST/push/login

View all (10)

REST API - PUT Requests

• Prohibited Use of Telebroad APIs
• PUT/contact
• PUT/mailbox
• PUT/messages/read
• PUT/myStatus

View all (8)

Realtime Push Notifications

• Using REST API and PubNub for Realtime Push Notifications

Softphones

Internal