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Solution home
Knowledge base
Getting Started
Terminology and Technology
Glossary A-I
Glossary J-R
Glossary S-Z
What Is a PBX and How It Can Improve Your Business?
What Is SIP and How Does It Apply to Your Office Telephone System?
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Telephone Numbers and Porting
Toll-Free (800) Numbers
Porting Your Numbers to Telebroad
Porting Process Overview and Advice
E911 Support
Direct Inward Dialing
View all (7)
FAQ and Common Solutions
How Do I Delete a Voicemail Message From a Phone?
I Can Make Calls but Cannot Receive Them
How Do I Forward My Calls? - A Complete Guide
How Can I Use an Analog Phone with an IP Phone System?
Why All My Inbound Calls Go to My Voicemail?
View all (8)
Software and Hardware Overview
Software Overview
Hardware Overview
Role Specific Guides and Resources
If You Are a User...
If You Are a Call Center Administrator...
If You Are a Small Business Owner...
If You Are an IT Manager...
Contact Telebroad
How to Contact Telebroad?
What's New?
What's New?
Buying Guides
Phones
SIP Telephones Buying Guides (Corded, Cordless, and Conference)
SIP Phones Features, Definitions, and Terminology
Cordless SIP Phones
Telephones Mounting
Conference SIP Phones
View all (6)
Routers
Routers Comparison Tables
General Guidelines for Routers Adjustments
eFax
eFax vs Traditional Fax
Headsets
Headsets Comparisons, Features, and Terminology
Door Phones and Keypads
Door Phones Buying Guides and Features
Basic Installation Guide and Components of Door Phones
Keypads Features and Tables
Overhead Paging Systems
Overhead Paging System Installation Guide and Components
Returns/Exchanges and Warranty
Warranty and Limitation of Liability
Returns/Exchanges
Voices Library and Phone Scripts
Voices Library
Phone Scripts
TeleConsole - Web Version
Information and User Guides
What Is the TeleConsole and What It Can Do for You?
Getting Started - Access, Overview, and Active Calls
Profile Options
Settings
Making Calls and Sending SMS/Chat Messages and Faxes
View all (7)
FAQ
What to Do If You Forgot Your Password or User Name?
How to Change Your Voicemail PIN?
What to Do If You Don't See Your Voicemails?
How to Delete Messages?
How to Activate or Deactivate Browser Notifications?
View all (10)
TeleConsole Mobile - Android and iOS
TeleConsole Android User Guides
Installation and Setup
Profile - Password, DND, Group Calls, and Files
Settings
Messages - Voicemails, Texts (SMS/MMS), and eFaxes
Making and Receiving Calls and Call Screen Options
View all (7)
Teleconsole Android FAQ
What Are Public Contacts?
How to Change Your Password
How to Change the Voicemail/eFax Sharing Option?
What to Do If You Forgot Your Password?
How to Select a Caller ID?
View all (11)
Teleconsole iOS User Guides
Installation, Setup, and Password Resetting
Settings
Messages - Voicemails, Texts, and eFaxes
Making Calls and Call Screen Options
Call History
View all (7)
Teleconsole iOS FAQ
What to Do If You Forgot Your Password?
How to Change Your Pasword?
How to Select a Caller ID?
What to Do If You Cannot Send SMS Messages?
What Are Public Contacts?
View all (9)
TeleConsole - Windows Version (beta)
Information and User Guides
Installation, Removal, Account Sign In, and Password Retrieval
Settings
Profile Options and Sound & Devices Quick Menu
Contacts
Calls - Log/Recieving/Making (Dial Pad, Active Calls, Call Options)
View all (8)
The ACD Panel
Information and User Guides
What Is the ACD Panel and What It Can Do for You?
Desktop vs Mobile Browser
Getting Started and an Overview of the ACD Panel
Setting up Your Profile
The Queue Manager
View all (13)
FAQ
How to Change the Color of a Queue?
How to Change Your Password?
What Is a Queue?
What to Do If You Forgot Your Password?
How to Log Agents in or Out From a Queue?
View all (9)
Analytics
Information and User Guides
What Is Analytics and What It Can Do for You?
Getting Started and an Overview
The Welcome Dashboard Overview
Setting Up Your Profile
Live Dashboard - Mobile Browser Version
View all (10)
FAQ
What to Do If You Forgot Your Password?
What is the Difference between Queue and Group or Agent and User?
How to Change your Password?
What are Access, IVR, and Group Calls?
Apps and CRM Integrations
Apps and Integrations User guides
Chrome SMS Extension (SMS Console)
Click to Call (click2call)
Print2fax
HHAeXchange Integration
Microsoft Dynamics CRM Integration
View all (7)
System Features and Advantages
Mobility Features
Voicemail to Email and Online Voicemail Access.
Mobile Softphone
Call Forwarding and Scheduled Forwarding
Simultaneous Ringing
Call Park
View all (8)
Business Identity Features
Business SMS from Anywhere
Toll-Free Numbers
Multiple Numbers for Ad Campeign and Departments
Greetings Customization and Voice Library
Customizable Outbound Caller ID
View all (7)
Productivity Features
Inbound Caller ID and Call Screening
Call Blocking and Call Filtering
Hunt Groups, Queues, and Automatic Call Distribution
Call Recording
Call Monitoring, Call Whisper, and Barge in
View all (15)
Inbound Calling Features
Multiple Hold Tunes
Queue Notifications, Call Backs, and Threshold Routing Options
Message Scheduler
Caller-ID Routing
Personal Numbers with Direct Inward Dialing
View all (8)
Administration features
Advanced Analytics and Reports
Full ACD Control
PBX Manager
Other Features
Operator Extension Modification
PBX Calling Card
Virtual Fax Machine
Customer Service Features
Customizable Wrap-Up Delay
Call-Waiting Cues
Transfer to Voicemail
Automatic Voicemail Archiving
Voicemail Pickup
Telephone Keys Layouts and Quick Reference Guides
Yealink
Yealink SIP-T46S Quick User Guide and Keys Layout
Yealink SIP-T48S Quick User Guide and Keys Layout
Yealink IP DECT W52P/52H Handset Keys Layout, Base Station Description, and Quick User Guide
Yealink IP DECT W56P/56H Handset Keys Layout, Base Station Description, and Quick User Guide
Yealink SIP-T53/T53W Keys Layout, Idle Screen, and Quick User Guide
View all (8)
Poly
Poly VVX 301/31 Quick User Guide and Keys Layout
Poly VVX 401/411 Quick User Guide and Keys Layout
Poly VVX 601 Quick User Guide and Keys Layout
Poly SoundStaion IP 6000 Keys Layout
Poly SoundStaion IP 7000 Keys Layout
View all (8)
Konftel
Konftel 300Wx Keys Layout and Quick Guide
Poly VVX 301/311,401/411,601 and VVX 250,350,450 User Guides
Telebroad Telephone System Features for All VVX Models
What Are Telephones System Features?
Intercom
Transfer to Voicemail
Private Caller ID
Accessing Voicemail
View all (12)
VVX 301/311 Features User Guides
Poly VVX 301/311 Quick User Guide and Keys Layout
Polycom VVX301/310 Phone Views
Poly VVX 301/311 Restarting, Updating Firmware/Configuration, Factory Reset
Accessing the Poly VVX 301/311 Web Configuration Utility
Hold and Resume
View all (14)
VVX 401/411 Features User Guides
Poly VVX 401/411 Quick User Guide and Keys Layout
Poly VVX 401/411 Restarting, Updating Firmware/Configuration, Factory Reset
Accessing the Poly VVX 401/410 Web Configuration Utility
Poly VVX 401/411 Phone Views
Hold and Resume
View all (14)
VVX 601 Features User Guides
Poly VVX 601 Quick User Guide and Keys Layout
Poly VVX 601 Phone Views
Poly VVX 601 Restarting, Updating Firmware/Configuration, Factory Reset
Accessing the Poly VVX 601 Web Configuration Utility
Hold and Resume
View all (14)
Poly VVX 250/350/450 User Guides
Poly VVX 250 Keys Layout and Quick User Guide
Poly VVX 350 Quick User Guide and Keys Layout
Poly VVX 450 Quick User Guide and Keys Layout
Poly VVX 250/350/450 Main Menu, Calls Screen, and Lines Screen
Poly VVX 250/350/450 Restarting, Updating Firmware/Configuration, and Factory Reset
View all (13)
Poly SoundStation 6000 User Guides
Poly SoundStation IP 6000
Poly SoundStaion IP 6000 Keys Layout
Mute
Hold and Resume
Do Not Disturb
Voicemail Access
View all (9)
Yealink T43U, T46S, T48S, T53/T53W, T54W/T57W, T58A User Guides
Telebroad Telephone System Features for All Yealink Models
What Are Telephones System Features?
Intercom
Transfer to Voicemail
Private Caller ID
Accessing Voicemail
View all (12)
Yealink SIP-T43U
Accessing the Yealink SIP-T43U Web User Interface
Rebooting, Updating Firmware/Configuration, Factory Reset
Call Mute and Keep Mute
Hold and Resume
Auto Redial
View all (13)
Yealink SIP-T46S
Yealink SIP-T46S Quick User Guide and Keys Layout
Accessing the Yealink T46S Web User Interface
Yealink SIP-T46S Rebooting, Updating Firmware/configuration, Factory Reset
Hold and Resume
Mute
View all (14)
Yealink SIP-T48S
Yealink SIP-T48S Quick User Guide and Keys Layout
Accessing the Yealink SIP-T48S Web User Interface
Yealink SIP-T48S Rebooting, Updating Firmware/configuration, Factory Reset
Mute
Hold and Resume
View all (14)
Yealink SIP-T53/T53W
Yealink SIP-T53/T53W Keys Layout, Idle Screen, and Quick User Guide
Accessing the Yealink SIP-T53/T53W Web User Interface
Yealink SIP-T53/T53W Rebooting, Updating Firmware/Configuration, Factory Reset
Mute
Hold and Resume
View all (14)
Yealink SIP-T54W/SIP-T57W
Accessing the Yealink SIP-T54/T57 Web User Interface
Yealink SIP-T57W Keys Layout, Touch Screen Functions, and Quick Guide
Yealink SIP-T54W Keys Layout, Screens, and Quick User Guide
Yealink SIP-T54/T57 Rebooting, Updating Firmware/Configuration, Factory Reset
Mute
View all (15)
Yealink SIP-T58A (with camera)
Yealink SIP-T58A Keys Layout, Touch Screen Functions, and Quick Guide
Accessing the Yealink SIP-T58A Web User Interface
Yealink SIP-T58A Rebooting, Updating Firmware/Configuration, Factory Reset
Mute
Hold and Resume
View all (14)
Yealink CP960 and W52P/ W56P User Guides
Yealink DECT W52P
Yealink DECT W52P/52H Keys Layout, Base Station, and Quick User Guide
Handset Registration
Accessing the Yealink DECT W52P Web User Interface
Yealink DECT W52P Restarting, Updating Firmware, Factory Reset
Hold and Resume
View all (14)
Yealink DECT W56P
Yealink IP DECT W56P/56H Handset Keys Layout, Base Station Description, and Quick User Guide
Handset Registration
Accessing the Yealink DECT W56P Web User Interface
Yealink DECT W56P Rebooting, Updating Firmware, Factory Reset
Hold and Resume
View all (14)
Yealink CP960
Yealink CP960 Touch Screen Functions and Keys Layout
Accessing the Yealink CP960 Web User Interface
Yealink CP960 Rebooting, Updating Firmware/configuration, Factory Reset
Hold and Resume
Mute
View all (15)
Konftel 300Wx User Guides
Konftel 300Wx
Konftel 300Wx Keys Layout and Quick Guide
Rebooting, Updating Firmware, Factory Reset
Web Interface Access
Registration With a DECT Base Station
Mute
View all (8)
Discontinued Telephones
Cisco 504G,508G,525G
Cisco 504G/508G Quick User Guide and Keys Layout
Cisco 525G Quick User Guide and Keys Layout
Hold and Resume
Call Transfer (Attended)
Mute
View all (10)
Poly SoundPoint 330
Enabling Do Not Disturb
Setting up a Three Way Conference Call
Restarting Your Phone
Forwarding Calls
Transferring a Call
View all (10)
Yealink T42G
Yealink T42G Quick User Guide and Keys Layout
Accessing the Yealink T42G Web User Interface
Rebooting, Updating Firmware, Factory Reset
Auto Redialing
Hold and Resume
View all (15)
Poly SoundPoint 550
Enabling Do Not Disturb
Hosting Conference Calls
Call Transfering
Forwarding calls
Selecting a Ring Tone
Poly SoundPoint 650
Enabling Do Not Disturb
Hosting Three Way Conference Calls
Call Transfering
Forwarding Calls
Text Messaging From Your Phone
View all (6)
Polycom SoundStation IP 7000
Poly SoundStaion IP 7000 Keys Layout
Mute
Hold and Resume
Do Not Disturb
Voicemail Access
View all (9)
Yealink CP860
Yealink CP860 Phone and Extension Microphone Keys Layout
Accessing the Yealink CP860 Web User Interface
Rebooting, Updating Firmware, Factory Reset
Hold and Resume
Mute
View all (13)
API Documentation
REST API - Usage and Format
Prohibited Use of Telebroad APIs
Telebroad REST API Functions and Descriptions
How to use REST API Requests?
Unix Time Format Usage in Rest API Methods
REST API - DELETE Requests
Prohibited Use of Telebroad APIs
DELETE/contact
DELETE/fax/messages
DELETE/mailbox/greeting
DELETE/phone/cdrs
View all (8)
REST API - GET Requests
Prohibited Use of Telebroad APIs
GET/active/calls
Get/allMessages
GET/call/flow
GET/call/history
View all (30)
REST API - POST Requests
Prohibited Use of Telebroad APIs
POST/call/hangup
POST/call/pickup
POST/call/redirect
POST/push/login
View all (10)
REST API - PUT Requests
Prohibited Use of Telebroad APIs
PUT/contact
PUT/mailbox
PUT/messages/read
PUT/myStatus
View all (8)
Realtime Push Notifications
Using REST API and PubNub for Realtime Push Notifications
Softphones
Internal