Knowledge base

Terminology and Technology

• Glossary A-I
• Glossary J-R
• Glossary S-Z
• What Is a PBX and How It Can Improve Your Business?
• What Is SIP and How Does It Apply to Your Office Telephone System?

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Business SMS Solutions

• SMS Messages Carrier Filtering - How it Can Affect You?
• SMS Auto-Reply with Google Calendar
• CTIA Messaging Principles and Best Practices
• Text Messaging Campaign Registry for Telebroad Customers

Telephone Numbers and Porting

• Toll-Free (800) Numbers
• Porting Your Numbers to Telebroad
• Porting Process Required Details, Overview, and Advice
• E911 Support
• National Do Not Call Registry Compliance

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eFax

• eFax vs Traditional Fax
• Telebroad's eFax (Email to Fax)

FAQ and Common Solutions

• Why I Can Make Calls but Cannot Receive Them?
• How Do I Forward My Calls? – A Complete Guide
• Why Are My Calls Getting Labeled as 'Spam Likely'?
• How Can I Use an Analog Phone with an IP Phone System?
• Why All My Inbound Calls Go to My Voicemail?

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Software and Hardware Overview

• Software Overview
• Hardware Overview

Role Specific Guides and Resources

• If You Are a User...
• If You Are a Call Center Administrator...
• If You Are a Small Business Owner...
• If You Are an IT Manager...

Contact Telebroad

• How to Contact Telebroad?

What's New?

• What's New?

Getting Started, Overview, and Usage

• Admin Center Overview, Access, and Home Screen

Users, Lines, Devices, and Phone Numbers

• Users & Phones (Admin Center)
• Phone Numbers (Admin Center)
• Lines & Devices (Admin Center)

Voice Features

• IVR Menus (Admin Center Voice Features)
• Extensions (Admin Center Voice Features)
• Hunt Groups (Admin Center Voice Feature)
• Page Groups (Admin Center Voice Features)
• Pickup Groups (Admin Center Voice Features)

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FAQ

• What Is a Queue?

Reports

• Call History Reports (Admin Center)

Information and User Guides

• What Is Analytics and What It Can Do for You?
• Getting Started and an Overview
• The Welcome Dashboard Overview
• Setting Up Your Profile
• Live Dashboard - Mobile Browser Version

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FAQ

• What to Do If You Forgot Your Password?
• What is the Difference between Queue and Group or Agent and User?
• How to Change your Password?
• What are Access, IVR, and Group Calls?

TeleConsole Desktop/Web – Information and User Guides

• Installation, Removal, Account Sign In/Out/Exit, Password Reset
• Settings
• Account – Profile/DND/Queues
• Sound & Devices, Downloads Manager, Active Calls
• Global Search

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TeleConsole Desktop/Web – FAQ and Troubleshooting

• What to Do If You Forgot Your Password? (Profile or Sign-In Screen Reset)
• How to Block Spam Texts Messages and Unwanted calls?
• Network Troubleshooting on Windows 10/11
• Network Troubleshooting on macOS
• What to Do if You Are Not Receiving Phone Calls?

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TeleConsole Android User Guides

• Installation/Updates, Setup, Signing In, and Password Reset
• Account – Editing, Password, DND, Ignore Group Calls, Mark as Read
• Settings
• The Messages Screen – Texts (SMS/MMS)
• The Messages Screen – eFaxes

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TeleConsole Android FAQ and Troubleshooting

• What to Do If You Forgot Your Password?
• What To Do if You Are Not Receiving Phone Calls?
• Fixing Your Android Wi-Fi/Mobile-Data Connection
• What Are Public Contacts?
• What to do if you Can't See Text Messages or Conversations?

View all (19)

TeleConsole iOS User Guides

• Installation, Setup, and Password Resetting
• Settings
• Messages - Voicemails, Texts, and eFaxes
• Making Calls, Call Screen Options, Voicemail Options/Prompts
• Call History

View all (7)

Teleconsole iOS FAQ and Troubleshooting

• What to Do If You Forgot Your Password?
• How to Change Your Pasword?
• How to Select a Caller ID?
• What Are Public Contacts?
• How to Setup Call Forwarding?

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Apps and Integrations User guides

• Print2fax
• HHAeXchange Integration
• Zapier Integration and Automation
• Zoho PhoneBridge Integration
• Directory Calling

Phones

• SIP Telephones Buying Guides (Corded, Cordless, and Conference)
• SIP Phones Features, Definitions, and Terminology
• DECT (Cordless) SIP Phones
• Wall Mounting Brackets for Yealink T4/T5 and Poly VVX Desk Phones
• Conference SIP Phones (Yealink CP and Poly Trio)

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Routers

• Routers Comparison Tables
• Routers Features and Terminology for VoIP Use
• Routers Adjustments Guidelines for Better VoIP/SIP Performance

Headsets

• Headsets Comparisons, Features, and Terminology

Door Phones and Keypads

• Door Phones Buying Guides and Features
• Basic Installation Guide and Components of Door Phones
• Keypads Features and Comparison Tables

Overhead Paging Systems

• Overhead Paging System Installation Guide and Components

Returns/Exchanges and Warranty

• Warranty and Limitation of Liability
• Returns/Exchanges

Voice Library and Phone Scripts

• Voice Library
• Phone Scripts

Mobility Features

• Voicemail to Email and Online Voicemail Access
• Mobile Softphone and Communication Hub
• Call Forwarding and Scheduled Forwarding
• Simultaneous Ringing
• Call Park

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Business Identity Features

• Business SMS from Anywhere
• Toll-Free Numbers
• Multiple Numbers for Ad Campeigns
• Greetings Customization and Voice Library
• Customizable Outbound Caller ID

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Productivity Features

• Inbound Caller ID and Call Screening
• Call Blocking and Call Filtering
• Text Messages Blocking
• Hunt Groups, Queues, and Automatic Call Distribution
• Call Recording

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Inbound Calling Features

• Multiple Hold Tunes
• Queue Notifications, Call Backs, and Threshold Routing Options
• Message Scheduler
• Caller-ID Routing
• Direct Inward Dialing (Personal Ten-Digits Numbers)

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Administration features

• Advanced Analytics and Reports
• Full ACD Control
• PBX Manager

Other Features

• Operator Extension Modification
• PBX Calling Card
• Virtual Fax Machine

Customer Service Features

• Customizable Wrap-Up Delay
• Call-Waiting Cues
• Transfer to Voicemail
• Automatic Voicemail Archiving
• Voicemail Pickup

Yealink Desk Phones

• Yealink SIP-T43U Keys Layout, LEDs Status, and Quick User Guide
• Yealink SIP-T46S/T46U Screens, Keys Layout, and Quick User Guide
• Yealink SIP-T48S/48U Screens, Quick User Guide, and Keys Layout
• Yealink SIP-T53/T53W Keys Layout, Idle Screen, and Quick User Guide
• Yealink SIP-T54W Keys Layout, LED status, Screens, and Quick User Guide

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Yealink Conference Phones and DECT Phones/Base Stations

• Yealink DECT W56P/56H Keys Layout, Base Station Description, and Quick User Guide
• Yealink CP925 – Keys, Screens, LEDs statuses, and Ports
• Yealink CP965 – Keys, Screens, LEDs statuses, and Ports
• Yealink CP935W – Keys, Screens, LEDs statuses, Ports, and Quick Guide
• Yealink W80DM/W80B LED Statuses, Deployment, and Componenets

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Poly Desk Phones

• Poly VVX 301/311 Quick User Guide and Keys Layout/Functions
• Poly VVX 401/411 Quick User Guide and Keys Layout
• Poly VVX 601 Quick User Guide and Keys Layout
• Poly VVX 250 Keys Layout and Quick User Guide
• Poly VVX 350 Quick User Guide and Keys Layout

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Poly Conference Phones

• Poly Trio C60 – Keys Layout, Status Icons, and Quick Guide
• Poly Trio 8800 – Keys Layout, Status Icons, and Quick Guide
• Poly Trio 8300 Keys Layout/Functions and Quick User Guide

Telebroad System Features for All Yealink Telephone Models

• What Are Telephone System Features for Yealink Phones?
• Accessing Voicemail, Prompts Map, and Options (Greetings and PIN)
• Buzzing a Door Phone
• Call Forwarding Dial Code for Yealink Phones
• Group Intercom Paging

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Yealink SIP-T43U

• Yealink SIP-T43U Keys Layout, LEDs Status, and Quick User Guide
• Rebooting, Updating Firmware/Configuration, Factory Reset
• Yealink T43U Web User Interface Access/Connectivity Troubleshooting
• Yealink T43U Manual Network Configuration (Static IP Address)
• Wi-Fi Network Connection and Management

View all (17)

Yealink SIP-T46U

• Yealink SIP-T46S/T46U Screens, Keys Layout, and Quick User Guide
• Yealink SIP-T46U – Web User Interface Access/Connectivity Troubleshooting
• Yealink SIP-T46U Rebooting, Updating Firmware/configuration, Factory Reset
• Yealink SIP-T46U – Manual Network Configuration (Static IP Address)
• Yealink SIP-T46U – Wi-Fi Network Connection and Management

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Yealink SIP-T48U

• Yealink SIP-T48S/T48U Screens, Quick User Guide, and Keys Layout
• Yealink SIP-T48U – Web User Interface Access/Connectivity Troubleshooting
• Yealink SIP-T48U – Rebooting, Updating Firmware/configuration, Factory Reset
• Yealink SIP-T48U – Manual Network Configuration (Static IP Address)
• Yealink SIP-T48U – Wi-Fi Network Connection and Management

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Yealink SIP-T53/T53W

• Yealink SIP-T53/T53W Keys Layout, Idle Screen, and Quick User Guide
• Yealink SIP-T53/T53W – Web User Interface Access/Connectivity Troubleshooting
• Yealink SIP-T53/T53W Rebooting, Updating Firmware/Configuration, Factory Reset
• Yealink T53/53W – Performing Network Diagnostics (Ping/Trace Route)
• Yealink T53/T53W Wi-Fi Network Connection and Management

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Yealink SIP-T54W/SIP-T57W

• Yealink SIP-T57W Keys Layout, LED status, Touch Screen, Quick Guide
• Yealink SIP-T54W Keys Layout, LED status, Screens, and Quick User Guide
• Yealink SIP-T54/T57 Rebooting, Updating Firmware/Configuration, Factory Reset
• Yealink T54W/T57W – Web User Interface Access/Connectivity Troubleshooting
• Yealink T54W/57W – Performing Network Diagnostics (Ping/Trace Route)

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Yealink SIP-T58W/VP59

• Yealink VP59 Keys Layout, Touch Screen Functions, and Quick User Guide
• Yealink SIP-T58A Keys Layout, Touch Screen Functions, and Quick Guide
• Yealink T58W/VP59 – Registering and Switching SIP Accounts
• Yealink T58W/VP59 – Rebooting, Updating Firmware/Configuration, Factory Reset
• Yealink T58W/VP59 – Web User Interface Access/Troubleshooting Connectivity

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Yealink CP925/965/935W

• Yealink CP925 – Keys, Screens, Mute LEDs Status, and Ports
• Yealink CP965 – Keys, Screens, Mute LEDs Status, and Ports
• Yealink CP925/965/935W – Rebooting, Updating Firmware/configuration, Factory Reset
• Yealink CP925/965/935W – Web User Interface Access/Troubleshooting
• Yealink CP925/965/935W – Connecting and Using Mobile Phone via Bluetooth

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Yealink CP935W Specific Guides

• Yealink CP935W – Keys, Screens, LEDs statuses, Ports, and Quick Guide
• Yealink CP935W – Charging, Power Status, and Power Saving Mode
• Yealink CP935W – DECT Registration, Renaming, and Locating the Phone
• Yealink CP935W – DECT Intercom Calls With Other Base Station Handsets/Phones

Yealink DECT W73P, 76P, 78P

• Yealink IP DECT W56P/56H Keys Layout, Base Station Description, and Quick User Guide
• Using the W56H/73H/78H Handset and DD10K Dongle With a SIP-T5 Deskophone
• Yealink W73P/76P/78P – Handset Registration, Renaming, and Locating
• Yealink W73P/76P/78P – Web User Interface Access/Connectivity Troubleshooting
• Yealink W73P/76P/78P – Restarting, Updating Firmware/configuration, Factory Reset

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Yealink W80 and W90 Multi-Cell DECT IP System

• Yealink W80/W90 – Enabling Handset Registration Mode
• Yealink W80/W90 – Find the IP Address and Web User Interface Access
• Yealink W80/W90 – Rebooting, Factory Reset, Upgrading Firmware (W90/W80 Unit or Handsets)
• Yealink W80DM/W80B LED Statuses, Deployment, and Componenets
• Yealink W90DM/W90B LED Statuses, Deployment, and Componenets

Telebroad System Features for All Poly VVX Telephone Models

• What Are Telephone System Features for Poly Phone?
• Intercom
• Transfer to Voicemail
• Private Caller ID
• Accessing Voicemail, Prompts Map, and Options (Greetings and PIN)

View all (11)

Poly VVX 301/311 User Guides

• Poly VVX 301/311 Quick User Guide and Keys Layout
• Poly VVX 301/311 Phone Views (Home, Lines, Calls)
• Poly VVX 301/311 Restarting, Updating Firmware/Configuration, Factory Reset
• Poly VVX 301/311 Web Configuration Utility Access and Troubleshooting
• Poly VVX 301/311 – Hold and Resume

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Poly VVX 401/411 User Guides

• Poly VVX 401/411 Quick User Guide and Keys Layout
• Poly VVX 401/411 Restarting, Updating Firmware/Configuration, Factory Reset
• Poly VVX 401/410 Web Configuration Utility Access and Troubleshooting
• Poly VVX 401/411 – Phone Views (Home, Lines, Calls)
• Poly VVX 401/411 – Hold and Resume

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Poly VVX 601 User Guides

• Poly VVX 601 Quick User Guide and Keys Layout
• Poly VVX 601 Phone Views – Home, Calls, Lines, Active Call
• Poly VVX 601 Restarting, Updating Firmware/Configuration, Factory Reset
• Poly VVX 601 Web Configuration Utility Access and Troubleshooting
• Poly VVX 601 – Hold and Resume

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Poly VVX 250/350/450 User Guides

• Poly VVX 250 Keys Layout and Quick User Guide
• Poly VVX 350 Quick User Guide and Keys Layout
• Poly VVX 450 Quick User Guide and Keys Layout
• Poly VVX 250/350/450 Screens – Main Menu, Calls Screen, and Lines Screen
• Poly VVX 250/350/450 Restarting, Updating Firmware/Configuration, and Factory Reset

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Trio Series Conference Phones User Guides

• Poly Trio C60 Keys Layout, Status Icons, and Quick User Guide
• Poly Trio 8800 Keys Layout, Status Icons, and Quick User Guide
• Poly Trio C60/8800 Main Screens – Home, Calls, Make a Call
• Poly Trio 8300 Keys Layout and Quick User Guide
• Poly Trio 8300 Main Screens – Home, Main Menu, Calls, Make a Call

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Cisco 504G,508G,525G

• Cisco 504G/508G Quick User Guide and Keys Layout
• Cisco 525G Quick User Guide and Keys Layout
• Hold and Resume
• Call Transfer (Attended)
• Mute

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Konftel 300Wx

• Konftel 300Wx Keys Layout and Quick Guide
• Rebooting, Updating Firmware, Factory Reset
• Web Interface Access
• Registration With a DECT Base Station
• Mute

View all (8)

Yealink CP930 (Discontinued)

• Yealink CP930 (Discontinued) – Registration, Renaming, and Locating the Phone
• Yealink CP930 (Discontinued) – Connecting a Mobile Phone/Device via Bluetooth
• Yealink CP930 (Discontinued) Keys Layout, Screens, Ports, and Quick User Guide
• Accessing the Yealink CP930 (Discontinued) Web User Interface
• Yealink CP930 (Discontinued) – Holding and Resuming Calls

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Poly SoundPoint 330

• Enabling Do Not Disturb
• Setting up a Three Way Conference Call
• Restarting Your Phone
• Forwarding Calls
• Transferring a Call

View all (10)

Yealink T42G

• Yealink T42G Quick User Guide and Keys Layout
• Accessing the Yealink T42G Web User Interface
• Rebooting, Updating Firmware, Factory Reset
• Anonymous Calls – Configuring, Dialing, and Rejection
• Auto Redialing

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Yealink CP960 (Discontinued)

• Yealink CP960 (Discontinued) Keys, Touch Screen Functions, Ports, and Keys Layout
• Yealink CP960 (Discontinued) – Web User Interface Access/Connectivity Troubleshooting
• Yealink CP960 (Discontinued) – Rebooting, Updating Firmware/configuration, Factory Reset
• Yealink CP960 (Discontinued) – Connecting a Mobile Phone/Device via Bluetooth
• Yealink CP960 (Discontinued) – Wi-Fi Network Connection

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Poly SoundPoint 550

• Enabling Do Not Disturb
• Hosting Conference Calls
• Call Transfering
• Forwarding calls
• Selecting a Ring Tone

Poly SoundPoint 650

• Enabling Do Not Disturb
• Hosting Three Way Conference Calls
• Call Transfering
• Forwarding Calls
• Text Messaging From Your Phone

View all (6)

Yealink DECT W59R

• Yealink DECT W59R Keys Layout, Idle Screen, and Main Menu
• Yealink DECT W59R Rebooting, Updating Firmware/Configuration, Factory Reset
• Yealink DECT W59R Web User Interface Access/Connectivity Troubleshooting
• Yealink W59R Handset Registration and Renaming
• Yealink W59R – Using a Bluetooth Headset

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Yealink DECT W52P

• Yealink DECT W52P/52H Keys Layout, Base Station, and Quick User Guide
• Handset Registration
• Accessing the Yealink DECT W52P Web User Interface
• Yealink DECT W52P Restarting, Updating Firmware, Factory Reset
• Hold and Resume

View all (14)

Poly SoundStation IP 6000 (Discontinued)

• Poly SoundStaion 6000 (Discontinued) – Keys Layout
• Poly SoundStaion 6000 (Discontinued) – Mute
• Poly SoundStaion 6000 (Discontinued) – Hold and Resume
• Poly SoundStaion 6000 (Discontinued) – Do Not Disturb
• Poly SoundStaion 6000 (Discontinued) – Voicemail Access

View all (9)

Polycom SoundStation IP 7000

• Poly SoundStaion IP 7000 Keys Layout
• Mute
• Hold and Resume
• Do Not Disturb
• Voicemail Access

View all (9)

Yealink CP860

• Yealink CP860 Phone and Extension Microphone Keys Layout
• Accessing the Yealink CP860 Web User Interface
• Rebooting, Updating Firmware, Factory Reset
• Hold and Resume
• Mute

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REST API - Usage and Format

• Prohibited Use of Telebroad APIs
• Telebroad REST API Functions and Descriptions
• How to use REST API Requests?
• Unix Time Format Usage in Rest API Methods

REST API - DELETE Requests

• Prohibited Use of Telebroad APIs
• DELETE/contact
• DELETE/fax/messages
• DELETE/mailbox/greeting
• DELETE/phone/cdrs

View all (8)

REST API - GET Requests

• Prohibited Use of Telebroad APIs
• GET/active/calls
• GET/call/flow
• GET/call/history
• GET/call/recording

View all (29)

REST API - POST Requests

• Prohibited Use of Telebroad APIs
• POST/call/hangup
• POST/call/pickup
• POST/call/redirect
• POST/push/login

View all (10)

REST API - PUT Requests

• Prohibited Use of Telebroad APIs
• PUT/contact
• PUT/mailbox
• PUT/messages/read
• PUT/myStatus

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Realtime Push Notifications

• Using REST API and PubNub for Realtime Push Notifications

Servers and backups

• Servers and backups