Getting Started
Terminology and Technology
- Glossary A-I
- Glossary J-R
- Glossary S-Z
- What Is a PBX and How It Can Improve Your Business?
- What Is SIP and How Does It Apply to Your Office Telephone System?
Telephone Numbers and Porting
- Toll-Free (800) Numbers
- Porting Your Numbers to Telebroad
- Porting Process Overview and Advice
- E911 Support
- Direct Inward Dialing
FAQ's and Common Solutions
- How Do I Delete a Voicemail Message From a Phone?
- I Can Make Calls but Cannot Receive Them
- How Do I Forward My Calls? - A Complete Guide
- How Can I Use an Analog Phone with an IP Phone System?
- Why All My Inbound Calls Go to My Voicemail?
Software and Hardware Overview
Role Specific Guides and Resources
Contact Telebroad
What's New?
Buying Guides
Phones
- Telephones Buying Guides (Corded, Cordless, and Conference)
- SIP Phones Features, Definitions, and Terminology
- Cordless SIP Phones
- Telephones Mounting
- Conference SIP Phones
Routers
eFax
Headphones
Door Phones and Keypads
Overhead Paging Systems
Returns/Exchanges and Warranty
Voices Library and Phone Scripts
TeleConsole - Web Version
Information and User Guides
- What Is the TeleConsole and What It Can Do for You?
- Getting Started, an Overview, and Active Calls
- Profile Options
- Settings
- Making Calls and Sending SMS/Chat Messages and Faxes
FAQ
- What to Do If You Forgot Your Password or User Name?
- How to Change Your Voicemail PIN?
- What to Do If You Don't See Your Voicemails?
- How to Delete Messages?
- How to Activate or Deactivate Browser Notifications?
TeleConsole Mobile - Android and iOS
Teleconsole Android User Guides
- Installation and Setup
- Profile - Password, DND, Group Calls, and Files
- Settings
- Messages - Voicemails, Texts (SMS/MMS), and eFaxes
- Making and Receiving Calls and Call Screen Options
Teleconsole Android FAQ
- What Are Public Contacts?
- What Are Company Contacts and Personal Contacts? (old)
- How to Change Your Password
- How to Change the Voicemail/eFax Sharing Option?
- What to Do If You Forgot Your Password?
Teleconsole iOS User Guides
- Installation, Setup, and Password Resetting
- Settings
- Messages - Voicemails, Texts, and eFaxes
- Making Calls and Call Screen Options
- Call History
Teleconsole iOS FAQ
- What to Do If You Forgot Your Password?
- How to Change Your Pasword?
- How to Select a Caller ID?
- What to Do If You Cannot Send SMS Messages?
- What Are Public Contacts?
TeleConsole - Windows Version
The ACD Panel
Information and User Guides
- What Is the ACD Panel and What It Can Do for You?
- Desktop vs Mobile Browser
- Getting Started and an Overview of the ACD Panel
- Setting up Your Profile
- The Queue Manager
FAQ
- How to Change the Color of a Queue?
- How to Change Your Password?
- What Is a Queue?
- What to Do If You Forgot Your Password?
- How to Log Agents in or Out From a Queue?
Analytics
Apps and CRM Integrations
System Features and Advantages
Mobility Features
- Voicemail to Email and Online Voicemail Access.
- Mobile Softphone
- Call Forwarding and Scheduled Forwarding
- Simultaneous Ringing
- Call Park
Business Identity Features
- Business SMS from Anywhere
- Toll-Free Numbers
- Multiple Numbers for Ad Campeign and Departments
- Greetings Customization and Voice Library
- Customizable Outbound Caller ID
Productivity Features
- Inbound Caller ID and Call Screening
- Call Blocking and Call Filtering
- Hunt Groups, Queues, and Automatic Call Distribution
- Call Recording
- Call Monitoring, Call Whisper, and Barge in
Inbound Calling Features
- Multiple Hold Tunes
- Queue Notifications, Call Backs, and Threshold Routing Options
- Message Scheduler
- Caller-ID Routing
- Personal Numbers with Direct Inward Dialing
Administration features
Other Features
Customer Service Features
Telephone Keys Layouts and Quick Reference Guides
Poly VVX 301/311,401/411,601 and VVX 250,350,450 Guides
System Features for All VVX Models
- What Are Telephones System Features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
VVX 301/311 Features User Guides
- Poly VVX 301/311 Quick User Guide and Keys Layout
- Polycom VVX301/310 Phone Views
- Poly VVX 301/31 Restarting, Updating Firmware, and Factory Reset
- Accessing the Poly VVX 301/311 Web Configuration Utility
- Hold
VVX 401/411 Features User Guides
- Poly VVX 401/411 Quick User Guide and Keys Layout
- Poly VVX 401/411 Restarting, Updating Firmware, and Factory Reset
- Accessing the Poly VVX 401/410 Web Configuration Utility
- Poly VVX 401/411 Phone Views
- Hold
VVX 601 Features User Guides
- Poly VVX 601 Quick User Guide and Keys Layout
- Poly VVX 601 Phone Views
- Poly VVX 601 Restarting, Updating Firmware, and Factory Reset
- Accessing the Poly VVX 600601 Web Configuration Utility
- Hold
Poly VVX 250/350/450 User Guides
- Poly VVX 250 Keys Layout anQuick User Guide
- Poly VVX 350 Quick User Guide and Keys Layout
- Poly VVX 450 Quick User Guide and Keys Layout
- Poly VVX 250/350/450 Main Menu, Calls Screen, and Lines Screen
- Poly VVX 250/350/450 Restarting, Updating Software, and Factory Reset
Poly SoundStation 6000/7000 Guides
Yealink T42, T46, T48, W52P, W56P, CP960 Guides
System Features for All Yealink Models
- What Are Telephones System Features?
- Intercom
- Transfer to Voicemail
- Private Caller ID
- Accessing Voicemail
Yealink SIP-T46S
- Yealink SIP-T46S Quick User Guide and Keys Layout
- Accessing the Yealink T46S Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink SIP-T48S
- Yealink SIP-T48S Quick User Guide and Keys Layout
- Accessing the Yealink SIP-T48S Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Mute
- Hold
Yealink DECT W52P
- Yealink DECT W52P/52H Keys Layout and Base Station Description
- Accessing the Yealink DECT W52P Web User Interface
- Yealink DECT W52P Restarting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink DECT W56P
- Yealink DECT W56P/56H Keys Layout and Base Station Description
- Accessing the Yealink DECT W56P Web User Interface
- Yealink DECT W56P Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink CP960
- Yealink CP960 Touch Screen Functions and Keys Layout
- Accessing the Yealink CP960 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
Yealink SIP-T58A
- Accessing the Yealink SIP-T58A Web User Interface
- Mute
- Hold
- Do Not Disturb
- Call Transfer (Blind, Attended and Semi-Attended)
Konfel 300Wx Guides
Discontinued Telephones
Cisco 504G,508G,525G
- Cisco 504G/508G Quick User Guide and Keys Layout
- Cisco 525G Quick User Guide and Keys Layout
- Hold
- Call Transfer (Attended)
- Mute
Poly SoundPoint 330
- Enabling Do Not Disturb
- Setting up a Three Way Conference Call
- Restarting Your Phone
- Forwarding Calls
- Transferring a Call
Yealink T42G
- Yealink T42G Quick User Guide and Keys Layout
- Accessing the Yealink T42G Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Auto Redial
- Hold
Poly SoundPoint 550
Poly SoundPoint 650
- Enabling Do Not Disturb
- Hosting Three Way Conference Calls
- Call Transfering
- Forwarding Calls
- Text Messaging From Your Phone
Yealink CP860
- Yealink CP860 Phone and Extension Microphone Keys Layout
- Accessing the Yealink CP860 Web User Interface
- Rebooting, Updating Firmware, Factory Reset
- Hold
- Mute
API Documentation
REST API - Usage and Format
REST API - DELETE Requests
- Prohibited Use of Telebroad APIs
- DELETE/contact
- DELETE/fax/messages
- DELETE/mailbox/greeting
- DELETE/phone/cdrs
REST API - GET Requests
View all (30)REST API - POST Requests
- Prohibited Use of Telebroad APIs
- POST/call/hangup
- POST/call/pickup
- POST/call/redirect
- POST/push/login