You can place up to eight calls on hold on your phone. You can hold and resume regular calls or conference calls. When you place a call on hold, the held party may hear either a ringing tone or music as determined by either your phone system administrator or your TeleConsole's phone setting "While call ring play the caller" option.
Holding Regular Calls
To place a regular call on hold:
During a call, press the Hold soft key. The console LEDs flash red to indicate that a call is on hold.
The following screen shows Jane Smith on hold. The Resume soft key now displays on the screen.
To resume a call on hold:
While a call is on hold, press the Resume soft key.
Holding and Resuming Conferences
When you place a conference call on hold, you place all other conference participants on hold.
To place a conference call on hold:
From the Active:Conference screen, press the Hold soft key.
The Hold:Conference screen displays. The other parties in the conference call are put on hold.
- From the Hold:Conference screen, you can do the following:
- To resume the conference call, press the Resume soft key.
The Active:Conference screen will display again. - To place a call to a new party, press the New Call soft key.
The conference remains on hold, and the new call becomes the active call. - To end the conference call and split the conference into separate calls on hold, press the Split soft key.
- To resume the conference call, press the Resume soft key.