- The Calls Screen
- Active Calls
- Call Options (Hang up | Transfer | Hold | Mute | Keypad | Record)
- Conference Call
- Video Doorphone Calls
The Calls Screen
From any screen, click 
on the top-left corner to access the Calls Screen.
The screen has two areas – a Calls Log that shows your calling history and a keypad to make calls.
Call and conference options are shown for dialed and received calls.
Active Calls
A list of active calls (dialed, received, or ringing) appears at the top of the calls log area. When you switch between calls, the other calls are automatically placed on hold.
Select 
to hang up active calls or decline incoming (ringing) calls. Answer incoming calls with 
.
For conference calls, a conference tab is shown instead of the list of active calls. Use the conference split option to see the conference participants.
The active calls icon (
) appears next to your profile name when there are any active or ringing calls. From any TeleConsole screen, you can click the icon and select a call to switch to it (make sure you click the name or icon of the caller). You can also hang up active calls or answer or decline ringing calls by clicking 
or 
.
Call Options
Call options for a selected call will be displayed on the right-side area. The selected active call shows the caller's name and number and the duration of the call in progress.
Hang Up – 
If you have an active call and a call on hold, only the active call will end and the held call will become active.
You can also hang up the call by pressing Control+E on your keyboard.
Transfer –
You can also transfer up the call by pressing Control+T on your keyboard.
You will be prompted to enter a name or a phone number in the To: field or select one from the list of available contacts. Note that all company contacts are listed first and your personal contacts follow them.
The
icon indicates the user is already on a call. You can transfer a call to such a user but it may be placed on hold and the user may not be available to accept the call for a Smart Transfer.
Select Transfer Blind to transfer the call immediately. The call will hang up on your line and will start ringing on the recipient's line.
Select Transfer Smart to be connected to the intended recipient first and confirm if he is willing to receive the call (the caller is temporarily placed on hold). You can then select TRANSFER to complete the transfer or TRANSFER CANCEL to resume your conversation with the caller.
Hold –
The call will be listed as being "On hold" in the active calls area and the hold button will change to 
. Select this button to resume the call. You can also hold/resume the call by pressing Control+E on your keyboard.
After you place a call on hold you can use the keypad to call another person.
While on hold, the party you are talking with may hear either a hold tone or music as selected by your phone system administrator.
Mute – 
The button will change to 
. You will still hear the other party, but he will not hear you. Click the button again to unmute the call.
Keypad –
Use the keypad to make selections from interactive voice menus or to call another party when you have placed a call on hold.
Record –
Records the selected active call (or a conference.) The record button will change to 
and you will be prompted that the location of the recording file on your device is Documents/Teleconsole/Recordings.
Check the Do not show again box to prevent the notification from showing when you perform future recordings.
In the web version, recordings will be saved to the Downloads folder.
Conference Call
During a call, you can select 
to create a conference. You will be prompted to enter a name or phone number in the To: field or select a contact to join the conference ( icon indicates the contact is already busy with another call.) If you already have active or held calls they can also be selected to join the conference.
Click CONFERENCE to initiate the conference. A conference tab will appear at the top of the calls log area. Clicking will end the conference and hang up all the participating calls! If you don't want to hang up on the participants, use the conference split option.
The limit of how many participants you can add to a conference depends on your subscription plan and system settings. By default you can create a conference with three participants including yourself.
Splitting a Conference
During a conference, the conference button changes to a split-conference button –
. Clicking it lets you split the conference into held and active calls.
All the calls in the conference initially appear under the Calls to hold column. Click 
next to any call to move it to the Stay with column. Click 
to move it back to the Calls to hold column. Click SPLIT CONFERENCE to proceed.
Video Doorphone Calls
When you dial or receive a call from your doorphone the call screen will automatically display the live video image from the doorphone and let you buzz in guests with the 
button.
For this to work, you need to ask your phone system administrator for the doorbell DTFM code and enter it in the TeleConsole Calls Settings.
Use the Stop Video button if you prefer to have an audio-only communication. Doing so will switch to the regular calls screen including the keypad and call record options.
