What to do if you Can't See Text Messages or Conversations?

The visibility and availability of conversations and SMS/MMS messages depends on lines settings and selection. 


Some or All Messages (or Conversations) Are Not Found


In this situation either a "no messages" icon is displayed and you cannot see any messages or some of your conversations appear to be missing.  



When this happens you need to check the SMS lines option in the TeleConsole Channels settings and ensure that at least one of your SMS lines is active!


If you switch off all the lines you will not see any prior messages. If only one line is active you will only see the conversations previously received on it. 

You can also activate the default SMS channel (which is selected in the General settings) simply by sending a new message with it.


If a line is inactive you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you activate it.


Messages Are Missing In a Conversation or not Being Received 


In this situation you can see all your conversations, but you notice that some messages are missing inside the conversation themselves or you cannot receive new messages for a conversation even that the sender confirms he messaged you. 


This happens because you have changed the SMS line you are using for sending a message from the drop-down menu at the top of the conversation you opened.



When you do this the content of conversations is affected and only messages delivered to the selected line will be shown at any given time! 


To fix the problem simply select the line you originally used for starting the conversation or to receive messages for.


Note that changing the line may also split the conversation at recipient's end, making it seem like he is missing some messages from you in each of the split conversations.

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