If you are a Telebroad user, the following is an overview of available resources to get you started.
TeleConsole
As a user, your main software tool will be Telebroad's TeleConsole. It is available as a mobile, desktop, or web app. See Android user guides/FAQ, iOS user guides/FAQ, and Desktop/Web user guides and FAQ.
The TeleConsole provides you with a personal control panel to track, monitor, and manage your daily communications. You can make, receive, and access calls, messages, voicemails, faxes, and contacts. It also provides logs with specific details about call history, length of calls, and customer information.
The TeleConsole's PBX functionality connects you with other users in your organization by manually dialing their extensions or phone lines or by simply clicking their details.
Additionally, you can use the Team and Direct Chat feature (currently only available on the desktop/web versions) to enhance office messaging communication and exchange text messages, files, and voice notes with other users.
Managing your TeleConsole Account
Some basic aspects of your TeleConsole account can be managed in the TeleConsole's profile screen, but for everything else, you would use the Admin Center. Access it at https://account.telebroad.com with the same credentials as your TeleConsole.
Once you sign in, you can manage your profile, extensions and lines, direct phone numbers, call forwarding, call notifications, voicemail notifications, mailbox settings, and more. You can also block anonymous calls (without a caller ID) and enable remote access on your lines.
All of these options are discussed in these two articles.
System Features
Telebroad offers many system features for users.
- Mobility features allow you to take your work anywhere.
- Productivity features to improve the efficiency of your workflow.
- Inbound calling features for better client accessibility and calling experience.
- Customer service features to give your clients a better overall experience.
- Other features include virtual fax machine and calling card.
Telephone User Guides
We have user guides to get you started with basic phone operation. Our system features dial codes allow quick execution of certain phone functions. Provisioning walkthrough guides will help you with the initial phone setup.
User guides for Poly SIP phones – VVX 301/311, VVX 401/411, VVX 601, and VVX 250/350/450.
User guides for Yealink SIP T4 series models (T43U, T46U, T48U) and T5 series models ( T53/T53W, T54W/T57W, and T58W/VP59.) For the discontinued but still widely used T46S/T48S models refer to the user guides for the T46U/T48U models.
User guides for Yealink DECT (wireless) phones W73P/W76P/W78P.
Conference phone user guides – Poly Trio series and Yealink CP925/965/935W. See also user guides for the discontinued but still widely used CP960 model.
You can also find quick reference guides and key layouts for all the above models here.
If you have an older phone, see this folder of user guides for discontinued/unsupported models, including some Cisco and Konftel phones.