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Yealink CP960 (Discontinued) – Recording a Call

For CP960 replacements please refer to the user guides for the Yealink CP925/965.

Storage Options

The CP960 supports recording of up to 12 hours in one file. By default, recorded files are saved to the internal storage. You can connect a USB (type A) flash drive to one of the available USB ports and save the recorded audio there for easier porting to a personal computer or mobile device (the OTG feature needs to be enabled/supported on the latter). The flash drive should be formatted in FAT32 file format.

Informing Parties and Asking for Consent

  Before making a recording, it is very important to inform all parties that you are going to record the conversation and ask for their consent to do so. In some US states and Canada only one participant need to provide consent for a call recording while in other states the law requires all participants to provide consent. To be on the safe side, please familiarize yourself with the legal requirements relevant to you, especially if you are making interstate calls. 

Making a Recording

You can record regular calls and conference calls. For conference calls, all participants are recorded while a recording takes place.

When a conference call is placed on hold, the recording is also automatically paused. While the conference is on hold you can place or answer other calls, which will be recorded to the same file. When the conference call is resumed, the recording is also resumed.

Starting, pausing, and ending a recording:

  • To start a recording, during a call tap  .

    If a USB flash drive is connected, select where to save your recording – internal storage (CP960) or the USB flash drive. In this example, the recording will be saved to the USB flash drive.

  • To end a recording you can tap   or tap End Call.

    The screen prompts that the call was recorded successfully. The recording is saved to the internal storage or the USB flash drive as a file with .aac extension.

Setting Marks in a Recording

You can set marks while recording a call to note important moments. When playing back the recording, these moments will be indicated with red dots allowing you to quickly jump to them..

To set marks in a recording:

  • Tap    to set your first mark.
  • The icon changes to  . The number will increase with each additional mark you set.

Playing and Managing Recordings

You can browse and play recordings directly on your phone. If you recorded to a USB drive, you can also do so on a personal computer or a mobile device that can supports AAC files 

and has the OTG feature enabled and supported.

To access and browse recordings:

  • Tap   from the home screen to access the Audio Recorder.

  • The screen shows a list of recordings under the two tabs that you can tap to switch between – Local (internal storage) and USB.

    Each recording is listed with a file name, duration, and file size. The file name is formatted with the recording date, time, and the first person/other party on the call/conference and their phone number/IP address/name.

  • Each tab also shows the storage capacity, available space, and the available recording time in hours, minutes, and seconds.

To play a recording:

  • Tap   next to a recording name to start playing it.

    A mini audio player with a stop button is displayed. Tap to pause the playback. Tap it again to resume it. Tap to stop the playback.

  • Your current position and the total duration of the recording are shown below the progress bar.

    You can scrub quickly through the recording by dragging the playhead around. If you have set markers for the conversation they will show as red dots on the progress bar.

To manage a recording tap  and select:

  • Copy to USB to copy the recording from the internal storage to your USB flash drive.

  • Delete the recording. The screen prompts you to approve the deletion. Select Ok to approve the deletion.

  • Rename the recording. Enter a new name for the recording and select Ok to approve the name change. 

Bulk Coping or Deletion

You can delete or copy recordings in bulk by tapping Edit on the top-right corner of the Audio Recorder window. Tap the radio box next to each recording you want to select (you can select all recordings with the radio box above the recordings). Select to delete the selected files or Copy to USB to copy them.