What to Do If You Forgot Your Password? (Profile or Sign In Screen Reset)

If you forgot your password you can reset it from either the SIGN IN screen or from the Profile screen. 


Resetting your Password from the Sign In Screen


If you forgot your password launch the TeleConsole and click the Forgot your password? link on the Sign In screen. 


On the screen that opens, provide an email address where password resetting email will be delivered to. If you don't see the email look for it in your Spam folder.


Click the link in the email you receive and follow the instructions to create a new password.



If you sign in to your account with Google or Microsoft credentials, click Sign in with Google or Sign in with Office 365. A new sign-in screen will open for either method with it's own options to recover your email or resetting your password. 


Resetting the password from this screen will affect your entire Google or Microsoft account, and not just your Telebroad account! You will need to sign in with the new password you create to any Google or Microsoft service you use.


Resetting the password from this screen will affect your entire Google or Microsoft account, and not just your Telebroad account! You will need to sign in with the new password you create to any Google or Microsoft service you use.



Resetting your Password from the Profile Screen


Resetting your password from the Profile screen is available only if you are already signed in to the TeleConsole. This is useful if you need to use the TeleConsole on a different device and can't remember your current password.


To reset your password access your profile by clicking the icon with the initial of your name ( in the example shown below.) on the top-right corner of the screen.


Click Edit Profile to open a window for profile editing. 


Click RESET MY PASSWORD. An email with a link to reset your password will be sent you. If you don't see it look for it in your Spam folder.


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