Before call parking can be used on your phone, some system extensions need to be assigned as parking slots. This is handled by an administrator in the Admin Center and is explained here.
Call Parking Usage
You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room).
Call parking is also useful when a call has to be transferred to a user who is not at his desk. A receptionist can accept the call, park it, and use the office overhead paging system to inform the user about the extension where the call is waiting for him. The user can then use any nearby phone to retrieve it.
If a parked call is not retrieved within a certain time period it will be returned to the phone line that parked it.
Parking a Call in Transfer Mode
You can park a call to the shared parking lot using a blind transfer. Verify with your phone system administrator that this mode is enabled on your phone.
To do so, during a call swipe the soft key area left and select Park. The call will be transferred to the shared parking lot and the system will provide a retrieval code (the number of the parking slot) if the call is parked successfully.
Essentially, the system automatically picks an available parking slot extension and parks your call there.
Retrieving a Parked Call in Transfer Mode
You can retrieve a parked call in transfer mode from any phone in the same network!
To retrieve a call from any phone on the same network:
- Pick up the handset, press
, or tap a line key. - Do one of the following:
- Dial the parking slot extension (the retrieval code) provided by the system when you parked the call.
- Select Retrieve (you may need to select More>Retrieve) and, if requested, enter the retrieval code provided when you parked the call.
- Dial the parking slot extension (the retrieval code) provided by the system when you parked the call.
Parking a Call with a DSS Key
For a quick parking method, you can set up a DSS Park key with a related extension or a shared parking lot.
An advantage of using a DSS key to park calls is that its icon can provide a status indication.
To configure a DSS park key:
- Swipe left or right to go to the second idle screen or swipe down from the top to access the Quick Settings menu.
- Tap Settings (
) and navigate to Features>Dsskey. - Select the desired line key.
- Select Key Event from the Type field.
- Select Call Park from the Key Type field.
- (optional) Select the desired line from the Account ID field.
- (optional) Enter the string that will identify the key in the Label field.
- Enter the parking slot extension number you want to park the call to in the Value field.
(Your phone system administrator can provide you with a list of parking slot extensions.) - Select
.
Using the DSS Park Key
During a call, select the DSS Call Park key to park the call to the configured parking slot extension.
If a call is already parked on the configured parking slot you will hear a busy tone or a system message saying the parking attempt failed and the DSS key icon will indicate a "Park failed" state (see next). If this happens, you can try to park the call using the Transfer Mode.
To retrieve the call dial the parking slot extension it was parked on. You can also select Retrieve on any phone on the same local network (you may need to select More>Retrieve) and, if requested, enter the retrieval code provided when you parked the call.
Status Indicator of the Park/Retrieve key
After you have configured a DSS call park key its icon will provide state indicators of the call park/retrieve status as follows:
