- Channels Settings ---
- General Settings ---
- Local Settings ---
- Android Settings ---
The settings screen is divided into three categories – Channels, General, and Local Settings. It lets you adjust, select, and set up your phone lines, voicemail, fax lines, and SMS channels. It also links to the TeleConsole Android settings with the important notifications and permissions settings.
Tap on the bottom-right corner to access the TeleConsole's settings.
If some of the options appear empty, tap on the top-right corner to get a refreshed status of the settings from the Telebroad server (this may happen when logging out and switching to a different user.)
With these settings, you can select what channels (communication lines or boxes) to listen to for different communication methods – voicemail, eFax, and SMS.
What Are Channels?
When you listen to a channel you will see communication from it on the Messages screen and receive notifications about this communication.
Controlling which channels you listen to is a good way to focus on certain groups of clients or contacts. For example, if you manage two different products in two different time zones, you can listen to one voicemail channel in the morning and another one in the afternoon
If you stop listening to all channels of a specific method (voicemail in the example shown here), you will not see messages for it and the Messages screen will be empty if you choose to display just the specific method. It is sort of like activating Do Not Disturb for the communication method.
(Understand that if you are not listening to a channel you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the channel.)
- Voicemail: Check all the voicemail channels you want to listen to and tap OK.
- eFax Channels: Check all the eFax channels you want to listen to and tap OK.
It is common to have a choice of only one fax line.
- SMS Channels: This is referring to your Telebroad business SMS lines, not your mobile phone's SMS line!
Check all the SMS channels you want to listen to and tap OK.
You can also activate the default SMS channel (see setting below) simply by sending a new message with it.
SMS lines may not appear in your account initially. SMS lines need to be activated for you by Telebroad or your phone system administrator.
These are general settings for your phone numbers and to forward your calls.
- Default SMS Number: As you can have several business SMS lines, here you need to select the one that will be used for outgoing messages.
All SMS numbers associated with your account will show here, regardless of how many are selected in the SMS channel setting above.
- Caller ID: Calls made from the TeleConsole can have different caller IDs shown to your customers. If you are not sure what caller ID to use, select Default Caller ID to use the default number for the account or for your company. You can also select Blocked to hide your caller ID completely (the recipient of your call will see a "Blocked", "Not available", or a similar message.)
- Forward Calls: You can have inbound calls to your TeleConsole's number forwarded to another number. For example, you can have calls forwarded to a landline temporarily if you don't have reliable network connectivity.
Tap this setting to toggle it on or off and enter the forwarding number, then tap OK.
Note that when DND is active your calls will not be forwarded!
To edit the forwarding number you have to switch forwarding off and then on again.
When forwarding is activated only your Telebroad's inbound calls will be forwarded, and not calls dialed to your personal mobile number.
If you do want to forward your mobile calls refer to this Android forwarding guide.
These are settings to manage call quality, data usage, notifications, and the app itself.
- Notifications: Select the notifications that will appear in that notification drawer.
If you deselect all the choices here you practically switch off notifications. Alternatively, you can block notifications in the Android Notification Settings (see below) which has priority (a notification has to be enabled both in the Android setting and here to work.)
- Ringtone Type: Select how the TeleConsole will alert you on new calls. It can ring, vibrate, do both, or just keep silent and do nothing (the call will still show up on the screen).
- VoIP Settings: This gives you a choice of how to perform outgoing calls from the TeleConsole – using either VoIP or Cellular Voice technologies.
This setting is very useful if you encounter background noise or statics while calling. Changing the selection here may alleviate the problem.
If you select Always Use VoIP outgoing calls will always be channeled through VoIP, regardless of your actual cellular or Wi-Fi connection.
Use VoIP only on WiFi to conserve data on your mobile by ensuring VoIP is only used when a Wi-Fi connection is available.
If you select Always Use Cellular Voice then VoIP will not be used at all. Instead of routing the call to the Telebroad VoIP servers using the VoIP protocol, the TeleConsole will use your cellular connection. Your mobile device will ring (outside the TeleConsole) and when you pick up the outgoing number will be dialed. Remember that this setting consumes your mobile plan air time minutes!
- Call Quality: While you want to have the best call quality possible, it also comes with the cost of using more data. If you are not on a Wi-Fi connection and need to save data, switch to a lower setting here.
- Device Phone number: For the TeleConsole to be able to perform calls using a cellular connection (as described above) it needs to know your phone number. Tap this setting and enter the phone number of your device.
- TLS Encryption: Transport Layer Security is a computer networking communication encryption protocol. In addition to keeping your data and privacy safe, Telebroad uses it to mask its VoIP communication from some carriers who may block VoIP traffic. The setting should, therefore, be kept on. You can try turning it off if you are experiencing some quality or connectivity issues. If the issues are not resolved by doing this, please remember to turn TLS back on.
The last option of the local settings is a link to a completely separate section of Android system settings for the TeleConsole. This screen is also accessible if you go to the Android settings of your device and select Apps and TeleConsole. The content of the screen may appear slightly different between various Android versions, but the options remain mostly the same.
The Notifications setting may be the most important here. If it is disabled you will not be able to receive incoming calls.
Here you can FORCE STOP the app in case it gets stuck or if you are just not using it.
You can also completely remove the TeleConsole by tapping UNINSTALL.
- Data usage: This shows you how much network data was used by the TeleConsole in the past month. Foreground data is measured when you are actively using the TeleConsole and background data when you are not.
You can toggle on Restrict background data usage to prevent consumption of your cellular data (and battery) while you are not actively using the TeleConsole. However, doing so may prevent you from receiving TeleConsole notifications. The option to Allow app while Data saver on allows the TeleConsole to use mobile data even when the general data saver feature for the device is enabled.
- Storage: This shows the amount of storage used by the TeleConsole app, its data, and its cache.
The cache component holds some common files used by the app. If you tap CLEAR CACHE these files will have to be downloaded again from the Telebroad server, but the functionality of the app will not be affected.
The Data component holds the sign-in information of your account, your preferences, and copies of messages received. If you tap CLEAR DATA the TeleConsole will quit and you will have to sign into it again and set your preferences. Your messages will be downloaded again from the Telebroad server where they are safely stored - clearing the data has no effect on the original messages.
Clearing the data is only advised if you experience functionality issues with the app or if you want to change a user (on a company mobile phone). But you can do the latter simply by logging out of the app.
- Battery: Shows measurement of active and background use of the App. If you are not actively using the TeleConsole you can conserve battery by toggling off the Allow background activity. Note that doing so may prevent you from receiving TeleConsole notifications.
You can FORCE STOP the application to disable all use of resources until the next time you launch it.
- Memory: This shows various statistics about the TeleConsole's use of memory resources.
- Notifications: This controls the ability of the TeleConsole to display various notifications in the notification drawer, on your lock screen, or as pop-up windows.
The settings here have priority over the TeleConsole's own notification settings. Toggling off the Show notifications option will prevent any notifications from being displayed, even if they are allowed in the TeleConsole's notifications. It will also prevent you from seeing incoming calls!
The App icon badges determine if the TeleConsole icon on the home screen informs you of any activity with a counter of new messages, faxes, SMS messages, voicemails, or missed calls. This is the main toggle –Either the badge counter will show or not, but you can also set which notifications will actually provide badge information (see below.)
You can toggle each notification individually. The available notifications are:
- Active Call Notification: Informing you about a call in progress (either incoming or outgoing.)
- Missed Call Notification, New Fax Notification, New SMS Notification, New Voicemail Notification: Self-explanatory.
- Ringing Notification: Informing you about a ringing call (either incoming or outgoing.)
- SIP Active Notification: Informing you about the connectivity status of the TeleConsole with the Telebroad server and availability for making or receiving calls.
- Sending Fax Notification: Informing you about the progress of sending a fax.
- Show player controls: Shows additional voicemail controls to allow you to pause it, fast forward it, or rewind it.
- Active Call Notification: Informing you about a call in progress (either incoming or outgoing.)
Tap any notification to display additional options for it:
- Toggle Show notification to show or hide the notification.
- In Notification style you can determine how the notification will appear:
Silent and minimized: There is no notification sound (or vibration) to alert you about the notification and it has minimized appearance with no content. You can tap the minimized notification to expand it and display its content.
Silent: No notification sound (or vibration) and a standard appearance in either the notification drawer or lock screen.
Sound: A sound will alert you about the notification and it will have a standard appearance in either the notification drawer or lock screen.
Sound and pop-up: A sound will alert you about the notification and it will show up as a pop-up window in addition to showing in either the notification drawer or lock screen.
- Sound: Select the sound that will be alert you about a notification (Either Sound or Sound and pop-up need to be selected for this to work.)
- App icon badges: Select if the notification will provide badge information for the TeleConsole icon (see above).
- Lock screen: Control your privacy by selecting what to show on the lock screen. You can select to Show content (standard notification), Hide content (a minimized notification with just a title), or completely Don't show notifications.
- Ignore Do not Disturb: Self-explanatory, but note that despite the setting appearing for all notifications (due to Android system structure) this only applies to call and voicemail notifications!
- Permissions: These are the same permissions that you allow or deny during the initial setup process (see more information here.).
Additionally, you can toggle on the Camera permission so you can take a picture for your profile.
Tap the menu on the top-right to see all the permission the app is accessing for functionality.
- Open by default: Determines what happens with supported URLs (web addresses) that are associated with the TeleConsole. By default, they will Open in this app (the TeleConsole). But you can also choose to Ask every time and decide if to open them in the TeleConsole or another communication app. If you select Don't open in this app they will open in another communication app, if one is installed on your device.
- Appear on top: This has no effect at the moment.
- App details in-store: Tap to open the TeleConsole page in the Google Play Store which is useful for accessing updates.