Following are some common scripts that you can use when setting up your IVR and phone system. Feel free to copy and edit to your liking. For your convenience you can also find and download a Microsoft Word document of these scripts at the bottom of this page.
Day Greeting
Hi and thank you for calling "Your Company Name".
If you know your party’s extension you may enter it at anytime. You may also opt to press 0 at any time to speak to an operator.
For Sales, dial 1.
For Customer Service, dial 2.
For Accounting, dial 3.
For our store hours and location, dial 8.
To access our Company Directory, dial 9.
Thank you for calling & have a great day...
Night Greeting
Hi and thank you for calling "Your Company Name".
If you know your party’s extension you may enter it at anytime.
Our office(s) are currently closed. Please note, our standard business hours are:
Monday – Thursday 9:00AM to 5:00PM; and Friday from 9:00AM until 1:00PM.
You may press 0 to leave a message or feel free to call back during our regular business hours.
Thank you and have a great day.
General Voicemail
Hi and Thank you for calling "Your Company Name".
You have reached the General Voicemail. You have either reached us after business hours or all our representatives are currently busy assisting other callers. You may wish to leave a message after the tone or try calling back at a later time.
Personal Voicemail
Hi, you have reached the desk of "User's name". S/he's either in a meeting or away from his/her desk please leave your name and phone number and s/he'll return your call as soon as possible. Thank You.