There are times when you may want to be unbothered temporarily by incoming TeleConsole communication. To do this you can send calls directly to your mailbox by activating Do Not Disturb and/or stop getting notifications about communication.
Do Not Disturb
Do Not Disturb is available under the account menu by tapping on the top-left corner (the menu is available from any TeleConsole screen.)
Toggle Do Not Disturb on if you temporarily can't be bothered to answer calls.
When activated, your TeleConsole calls will go directly to voicemail. Also, fellow agents from your company will see a "Do Not Disturb" message next to your name on their contacts screen (on the web version), advising them not to initiate calls with you.
If you have more than one phone line on your account, DND applies to all of them. You cannot enable or disable DND for each line separately.
Note that this has no effect on calls to your mobile number. It only stops calls to your TeleConsole number. Do Not Disturb for your mobile number need to be set up separately from either the Android quick access menu or from the Android settings as explained here. See this FAQ to understand how DND on the TeleConsole and on your mobile device are different.
The TeleConsole displays notifications for voicemails, SMS messages, faxes, and missed calls.
With a large communication volume this can be distracting when you are not using the TeleConsole. Even if DND is enabled, you will still get some notifications.
You can select which notifications to show or completely block all of them.
To select which notifications to show:
Tap on the bottom-right corner to access the TeleConsole's settings.
- The settings screen is divided into three categories - Channels, General, and Local Settings.
Scroll down to Local Settings and tap Notifications.
- Uncheck any notifications you are not interested in being alerted about.
Unchecking notifications tells the TeleConsole not to bother informing you about them, but another way to block TeleConsole notifications is by modifying the way that your Android system treats the TeleConsole's notifications.
Using this method you can block all notifications at once and also apply many additional notification configurations. Read more about this here.
To completely block all notifications:
- In the TeleConsole's Local Settings tap Android Settings.
- Tap Notifications.
- Toggle off Show notifications.