Yealink CP960 (Discontinued) – Voicemail Access, PIN, Configuration, and Prompts

For CP960 replacements please refer to the user guides for the Yealink CP925/965.

• Voicemail Indicators
• Access Code Configuration
• Accessing Voicemail Messages
• Voice Prompts ---
  
  • Play (the first) Message
  • Change folder
  • Mailbox Options (change/create greetings, name, and PIN)

Voicemail Indicators

When receiving a new voicemail the phone will play a tone, the screen will prompt with the number of unread voicemails, and   icon with a counter indicating the number of new messages will show at the status bar.

Access Code Configuration

Before listening to voicemails, you need to make sure the voicemail access code has been configured properly. Alternatively, you can use a Telebroad system code dialed from your phone or remotely to listen to your voicemails and access voicemail options (such as greetings and PIN). 

To configure voicemail access code:

• Tap   to launch Message application.
  
  
• Tap Set Voice Mail.
  
  
• Enter *1 (the voicemail access code) in the desired account field.
  
  
  
• Tap   to accept the change or   to cancel.

Accessing Voicemail Messages

After you have configured the access code you can listen to your voicemails. 

To listen to voicemails:

• Do one of the following:
  
  
  • When the screen prompts that the phone received a new voicemail tap Connect.

    
    

    

    
    
  • Tap   to launch Message application.
    
    Tap View Voice Mail.
    
    The screen displays the number of new and old voicemails for each available account.
    
    Tap an account to listen to voicemails for it.
    

• Follow the voice prompts from the system (see next) and, if requested, enter your mailbox PIN.
  
  You can change the PIN from the mailbox options by pressing 0 (see below), or from the Admin Center Voicemail Settings. The latter can help you if you forget your PIN.

Voice Prompts 

The following is a list of all the voice prompts you can use while listening to your voicemails:

• Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.
  
  During the message playback you can press * at any time to replay it from the beginning (without the envelope).
  
  During or after the message playback you can do any of the following:
  
  
  • Press 1 to go back to the first message in the folder.
    
    
  • Press 2 to change the folder.
    
    Initially just two folders are available – press 1 for New or 2 for Old.
    
    New folders become available as you move or copy messages into them (see option 8 below.)
    
    Note that folders are available only in the voice prompts system. They do not appear in the TeleConsole!
    
    
  • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.
    
    You can select what you want to play from the voicemail settings of the admin portal (Features>Mailboxes).
    
    
  • Press 4 for the previous message or 6 for the next one.
    
    
  • Press 5 to replay the message (including the envelope).
    
    
  • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)
    
    
  • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.
    
    The folders are always listed in this order and you select them by pressing the 0-9 and * keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.
    
    Now press 1 to move the message, 2 to copy it, or  * to cancel.
    
    
  • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.
    
    Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.
    
    
  • Press 0 for mailbox options (see below.)
    
    
• Press 2 to change folder.
  
  Initially just two folders are available – press 1 for New or 2 for Old.
  
  New folders become available as you move or copy messages into them (see option 8 above.)
  
  
• Press 0 for mailbox options:
  
  
  • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)
    
    Press 2 to create or change your Busy Greeting (played when you are on another call.)
    
    Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)
    
    Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)
    
    For all the greetings:
     
    • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.
      
      Press # to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, 3 to delete it, or * to return to the previous menu.
      
      
    • If a prior recording already exists you will be prompted to press 1 to rerecord it, 2 to listen to it, 3 to delete it, 4 to activate/deactivate it, or * to return to the previous menu.
      
      
  • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) You will be prompted to enter your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.
    
    A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits. 
    
    
  • Press * to return to either the main menu or the last message you were listening to.