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Poly Trio Web Configuration Utility Access and Troubleshooting

The Web Configuration Usage

Our user guides for the Poly Trio show you how to access features directly from the phone's user interface. 

You can also access and control features from a web interface called the Web Configuration Utility. It provides more comfortable navigation, additional utilities and options, and diagnostics tools. 

Configuration changes made to individual phones using the Web Configuration Utility will override configuration settings made with central provisioning.

In this support section, we only discuss how to manually upgrade the phone's software or perform a factory reset with the Web Configuration Utility. Please consult your phone system administrator with any other issues that may require you to use the Web COnfiguration Utility.

IP Address and Passwords

To access the Web Configuration Utilty you need to know two things:

  1. Find out the IP address of the phone:

    • On the Trio C60/8800 select Settings from the Home screen.

    • On the Trio 8300 access the Main Menu screen from the Home screen by pressing the Home key ().

    • Select Status>System Information.

  2. The phone's current administrator or user passwords.

    The default Admin password is 456.

    The default User password is 123.

    These passwords can be changed in the Web Configuration Utilty itself.

    When we initially provision your phone we usually change these passwords. If the default passwords are not accepted, and you are an existing client, please contact us for assistance.

Enabling the Web Server on the Phone

By default, the web server feature on your Trio phone is disabled. To allow the Web Configuration Utility access to your phone the web server needs to be enabled!

To enable the web server:

  • On the Trio C60/8800 select Settings from the Home screen.

    On the Trio 8300 access the Main Menu screen from the Home screen by pressing the Home key ().

  • Select Advanced and enter the administrator password (the default password is 456.)

  • Navigate to Administration Settings>Web Server Configuration.

  • Set Web Server to Enabled.

    The Web Config Mode is set to HTTP/HTTPS by default. You can select HTTP Only or HTTPS Only as per your network requirements.

  • Tap or press the back button and select Save Config to enable the web server.

When you don't plan on using the Web Configuration Utility, you can follow the same steps but set the Web Server option to Disabled. This will provide extra security, but you should inform your phone system administrator about doing so as he may need to be able to access your phone over the local netwok.

Accessing the Web Configuration Utility

To access the Web Configuration Utility:

  • Enter the phone's IP address in a web browser that is on the same network as the phone.

  • The Web Configuration Utility's login screen will load.

    You can choose to log in as either User or Admin. Admin login gives full access and privileges, while User login provides limited access.

  • Enter the corresponding password, and click the Submit button.

  • The Web Configuration Utility Home screen is displayed.

Connectivity Troubleshooting

Your computer or mobile device has to be on the same network as the phone. This means a remote connection is not possible. 

If you are unable to connect, even when in the same office or location as the phone, try one of the following:

  • Make sure the web server function is enabled on your phone (see above.)

  • If the phone is using a Wi-Fi network make sure that Wi-Fi is enabled and connected properly. 

  • Try rebooting the phone and your main router.

  • Try using your browser in a private or incognito mode or try using a different web browser.

  • If you are using a browser with an ad-blocking feature or if the browser has an ad-blocking extension/add-on, disable the blocking for the web page of the Web Configuration Utility.

    Disabling or blocking web scripts on your browser (commonly JavaScript) may also create problems. Either enable the script option for the Web Configuration Utility or use another browser.

  • If none of the above help, you can try to plug the phone directly into your router.

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