Jump to:
- Telebroad’s Recommended Routers
- Non-Recommended Router for Telebroad Telephony---
- Routers That Can Be Adjusted for Telebroad’s Telephony Use---
- Routers Terminology
Telebroad’s Recommended Routers
| -- | Home / Small Office | Small Business | Large Company |
| -- | Netgear AC1750 | Pepwave Surf Soho | Peplink Balance 20 Dual-WAN |
| -- |  |  |  |
| Price | $149.00 | $250.00 | $350.00 |
| Wi-Fi | yes | yes | no |
| Multi WAN | no | no | yes |
| Users | 1-15 | 10-30 | 30+ |
| Gigabit | no | yes | no |
See router terminology at the bottom of this article.
You can also consider Cisco EA2700 as a cheap alternative for home / small office router. It has dual band Wi-Fi, one WAN port, and gigabit speed support. It sells for $55-$90.
Non-Recommended Router Brands for Telebroad Telephony
Non Recommended Routers from Cable ISPs
You should try to avoid using routers from cable Internet service providers, such as the ones shown in the table below. These routers come with configurations that is supposed to improve users experience but can create some problems with call quality and performance of VoIP (sometimes even including firewall settings that completely block VoIP traffic).
Note that these routers may be re-branded from other companies that may or may not be compatible with Telebroad's network requirements.
If you are already running VoIP with one of these providers you may want to try some of these adjustments if you run into performance issues.
Optimum | Time Warner Cable | Verizon |
  |   |   |
Other Non-Recommended Brands
The following brands may provide great performance for general networking use, but Telebroad does not recommended that you use them specifically to power our PBX services. If you already own one of these brands and prefer not to buy a new recommended router, you should have your network administrator create a separate network or a separate static IP for exclusive use of Telebroad’s telephony services to ensure satisfactory performance.
You can also look into possible additional adjustments here.
Sonicwall for example SonicWall TZ Series | Edge water for example 250AE EdgeMarc series. | TP link for example AC1200 to AC1750 models. |
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Routers That Can Be Adjusted for Telebroad’s Telephony Use
The following table includes routers that can be used with Telebroad’s cloud communication services with by using three possible adjustments, appearing under the table.
You can read more about these and other possible adjustments here.
Brand and Model | Adjustments (see below) | Quick Specs | |
| Linksys E3200 v1 |  | 1 | Dual band Wi-Fi, Gigabit, 1 WAN |
| Linksys E4200 v1 and above |  | 1 | Dual band Wi-Fi, Gigabit, 1 WAN |
| Linksys EA4500 v1 |  | 1 | Dual band Wi-Fi, Gigabit, 1 WAN |
| Linksys EA6900 v1 |  | 1 | Dual band Wi-Fi, Gigabit, 1 WAN |
| Netgear WGR614 v8 and above |  | 2 | Wi-Fi (single band), 1 WAN |
| Netgear WNDR3400 |  | 2 | Dual band Wi-Fi, 1 WAN |
| Netgear WNR3500L v1 and above |  | 2 | Wi-Fi (single band), 1 WAN, Gigabit |
| Netgear WNDR3700 v3 and above |  | 2 | Dual band Wi-Fi, Gigabit, 1 WAN |
| Western Digital MyNet N600 |  | 3 | Dual band Wi-Fi, 1 WAN |
1 – Access the router's web user interface and make the following adjustments:
- On the Security tab set IPV4 & IPV6 SPI Firewall Protection to Disabled (it's the first field on the page.)
- On the Administration tab set SIP ALG to Disabled (it's the field at the bottom.)
- Make sure to click Save Setting on each tab separately.
2 – Access the router's web user interface and make the following adjustments:
- Click and open the WAN Setup pane.
- Check Disable Port Scan and DOS Protection (it's the first field on the page).
- Check Disable SIP ALG.
- Click the green Apply button on the top.
3 – Access the router's web user interface and make the following adjustments:
- Click Advanced Settings (the gear icon on the top-right corner.)
- Click Additional Features (also a gear icon.)
- Open the ALG setting from the left navigation pane.
- Toggle SIP to Off.
Routers Terminology
Wi-Fi
Wi-Fi is a a networking technology that uses radio waves to provide wireless high-speed Internet and network connections. This means that you can connect your VoIP phones to a Wi-Fi router without needing any cables.
However you should be aware that doing so is not ideal, and VoIP telephony would work better over a wired connection. A Wi-Fi router is therefore useful for providing wireless networking to other devices in your office such as laptops, smartphones, and printers. You connect your phones to this router with Ethernet cables (most Wi-Fi routers have several LAN Ethernet ports for wired connection.)
Dual band
This refers to the wireless operational frequencies of your Wi-Fi router. A single band router operates on the 2.4GHZ frequency while a dual-band router will operate on both the 2.4GHz as well as 5GHz.
The problem with the 2.4GHz frequency is that it is used by many devices (including non-computing devices such as cordless phones) resulting in noise and interference which degrades performance.
A dual band router can therefore operates on less crowded frequencies for better performance. It can also operates two completely different wireless networks for even smoother wireless access. If you have to operate VoIP over Wi-Fi try to do so on the 5GHz band.
Multi WAN (1 or 2 WAN ports)
WAN stands for Wide Area Network. It is a port on the router where you receive the Internet signal from your provider. Having 2 WAN ports gives you the ability to connect to two Internet service providers simultaneously. You can use both together to increase speed and reliability or you can use one port for your primary service and the other one in case of an outage with the first provider.
Gigabit
The term refers to gigabit (1000MB) per second. In telecommunication and computer networking it is a measurement of the amount of data that is transferred in one second between two points. A gigabit router will provide a faster and more reliable connection to your telephony network than a router than does not supports the technology.
Wi-Fi typically delivers top speeds of up to 500MB per seconds. So If you connect to a gigabit router wirelessly you would only be using half of its potential.