- Checking Telebroad Servers
- General Troubleshooting Suggestions ---
- The Troubleshooting Tool ---
- Network Adapters ---
- Network Reset ---
If you are experiencing problems with the TeleConsole, and you have already allowed it through your firewall (see this article for details about Windows firewall) the likely cause may be an issue with your network.
Checking Telebroad Servers
Telebroad's servers are extremely robust with a 99.99% uptime performance. But before exploring the following troubleshooting suggestions, you may want to check the status of the Telebroad system here and see if Telebroad PBXCELLENT or Telebroad HyperT1 are operational.
Our team constantly monitors these services and any interruptions are usually resolved within minutes.
General Troubleshooting Suggestions
If any of the following suggestions or the below methods fail to solve the problem you should contact your ISP.
Restarting your Device and Safe Mode
Restart your device to clear any software or hardware conflicts and establish fresh network connections.
If this doesn't help, restart your device in safe mode – a diagnostic mode where only essential system apps and services are allowed to run after your device restarts. There are different ways to go into safe mode. See this article for instructions.
If your network issues are resolved in safe mode the problem may be with a program that automatically runs when you log in to your PC. You can access the Windows settings, select Apps>Startup, and try to toggle off the suspected culprit. Just be careful with removing any important security software (such as antivirus or firewall). To be on the safe side, disable only one program at a time and restart your PC to see if this helped (to exit Safe Mode simply restart your device normally.)
Refreshing Wi-Fi Connection and Restarting Wi-Fi Networks
Refresh your Wi-Fi connection by switching it off and on. This is easily done by clicking the Wi-Fi icon on the taskbar (
in Windows 10 and 
in windows 11) and toggling off/on the Wi-Fi tile.
Next, try to reset the problematic network by forgetting (removing it) and reconnecting to it. The quickest way to do so is by again clicking the Wi-Fi icon, right-clicking the relevant network (on Windows 11 you first have to click 
in the quick settings window to expand the list), and selecting Forget.
If this method is not available in your Windows build you can instead go to Windows settings, click Network & Internet, select Wi-Fi, click Manage known networks, select the relevant network, and Click Forget. When you select the same network to reconnect to it, you can toggle on the Connect automatically when in range.
Forget any network you are not actively using to minimize the likelihood of Windows switching to a less stable network.
Also, try switching off Bluetooth (if you don't need it) as it may create interferences with the Wi-Fi signal.
Invisible Wi-Fi Networks
If the Wi-Fi network you are using has disappeared or is not initially visible on the list of available networks, it is likely the network's administrator has disabled the router's broadcast feature. Doing so makes the network invisible to client devices, but not inaccessible.
To connect to an invisible network you just need to obtain its SSID (its name), password, and security type from its administrator.
Now go to Windows settings, click Network & Internet, and select the Wi-Fi tab. Click Manage known networks and click the Add new network button (Add network on Windows 11.) Enter the name/password and security type in the relevant fields. Check the Connect automatically box and click Save.
If the details are correct, a connection with the invisible network will be established (if you didn't check the Connect automatically box, you need to find the network in the list of available Wi-Fi networks and connect to it manually.)
Router/Modem Side Troubleshooting
Try using a different device or two on your network to see if it has internet connectivity. This will help you figure out if the problem is with your own specific device or with the network in general.
If the problem is with the network try restarting your router/modem.
For Wi-Fi networks, you can try changing the name/password of a problematic Wi-Fi network from the router's web interface.
You can also change the entire frequency band and Wi-Fi channel. Remember that while 5Ghz connections are faster, 2.4Ghz offer a longer reception radius and better stability. On the flip side, the 2.4Ghz band tends to be more congested. To find the best channel you will need to use a Wi-Fi scanning app. If you download one it is safer to do so from the official Windows store. Also see additional router information, terminology, and VoIP-related adjustments here.
Switching Off Airplane Mode
Airplane mode is intended to be used while on a commercial flight to prevent your device from transmitting or receiving any wireless signals that may interfere with some of the aircraft's sensors and systems.
When activated, airplane mode disables Wi-Fi, Bluetooth, and cellular connectivity. If you are using a Wi-Fi or cellular network ensure that airplane mode is switched off.
Airplane mode can be accessed by one of the following methods:
- If you see the airplane mode icon (
) on the taskbar, click it and toggle off the Airplane mode tile. - On the taskbar, open the Action Center from the taskbar by clicking
(Windows 10) or the Quick Settings menu (Windows11) and toggle off the Airplane Mode tile (off is dark or light gray while on is blue.)
- Click Start (
) on the taskbar, select Settings (
), and select Network & Internet.
Click the Airplane mode tab and switch the Airplane Mode off.
If you are experiencing problems with cellular connectivity try switching airplane mode on for a few seconds and before turning it off again. This will usually reconnect you with the nearest cellular tower at optimal speed (If you are tethering or hot-spotting cellular connectivity from a mobile device, turn airplane mode on and off on the mobile device.)
The Troubleshooting Tool
Windows offer a troubleshooting tool to diagnose and fix network problems automatically. Accessing the tool is different between Windows 10 and 11.
Windows 10
- Do one of the following:
- Click Start () on the taskbar, select Settings (), and select Network & Internet.
- Right-click your Internet connection icon ( for WiFi or
for Ethernet) in the System Tray and select Open Network & Internet Settings.
- Click Start (
- Make sure you are on the Status tab and select Network troubleshooter.
Windows will try to diagnose the problem and fix it automatically, if possible, or offer some suggestions on how to fix it.
Windows 11
- Click the Settings button (
) on the start menu.
You can also click the Start button (
) and then select the Settings button in the Pinned apps area. If you don't see it there, click All apps and scroll down to find it. - Make sure the System category is selected on the left panel
- Select the Troubleshoot option and select Other Troubleshooters.
- Click Run next to the Internet Connections troubleshooter.
Windows will try to diagnose the problem and fix it automatically, if possible, or offer some suggestions on how to fix it.
You can also run the Network Adapter troubleshooter on the same screen if you think the network problem is related o a specific adaptor. Select the adaptor when prompted and click Next to run the trouble
Network Adapters
Network adapters are the hardware components in your computer that facilitate the connection to the local network, Internet, and Bluetooth devices. Your computer usually has several adapters for different kinds of connections (Wi-FI, Ethernet, Bluetooth, Cellular, etc.) and may also have several adaptors for the same connection.
Network adapters come with their own windows software (called drivers) that controls the communication they process. At times, this software may run into conflict with other software/hardware. A lot of Windows troubleshooting, including the troubleshooting tool suggestions, has to do with the network adapters.
A network reset (see below) completely uninstalls and reinstalls the adapter's software and requires you to reconfigure all networks connection.
But before doing a reset it is recommended you should try the following network adapters solutions.
Disable/Enable a Network Adapter
Disabling/Enabling a network adapter is kind of how you restart your computer to solve common issues, initiating it with fresh settings.
You should, of course, disable/enable the adapter for the troubled network. But disabling/enabling the other adapters can also be helpful in resolving potential conflicts. You can also consider completely disabling all the adapters for networks you are not using (for example if you are not using Wi-Fi you can disable the Ethernet adapter.)
Windows 10
- Do one of the following:
- Click Start (
) on the taskbar, select Settings (
), and select Network & Internet. - Right-click your Internet connection icon (
for WiFi or 
for ethernet ) in the System Tray and select Open Network & Internet Settings.
- Click Start (
- Make sure you are on the Status tab and select Change adapter options.
- Right-click the relevant network adapter and select the Disable option. Wait a few seconds, right-click the same adapter, and select Enable.
You can also enable/disable an adapter from Windows Device Manager (see below for how to access it) by right-clicking the relevant adapter in the list of Network Adapters list and selecting Disable device/Enable device.
- Windows 11
- Click the Settings button (
) on the start menu.
You can also click the Start button (
) and then select the Settings button in the Pinned apps area. If you don't see it there, click All apps and scroll down to find the Settings app.
- Select Network and Internet on the left panel.
- Scroll down and select Advanced network settings.
- Scroll down to the Network adapters section and click the Disable button next to the relevant network adapter. Wait a few seconds and click Enable next to the same adapter.
Updating/Rolling Back Network Drivers
Like any other software, adapters drivers should be updated to their latest versions. This is done automatically by the Windows Update. But you can also update a driver manually instead of updating your entire computer.
Sometimes updated drivers contain bugs or they may conflict with other software. If this case you can try to roll back the driver to a previous software version.
To update or roll back drivers you need to access the Device Manager
Windows 10/11
- Do one of the following to access the Device Manager:
- Right-click Start (
or ) on the taskbar and select Device Manager. - Click Start (
or ) on and select Settings (
).
Select the System icon on Windows 10 (
) or the System category on the left panel in Windows 11.
select the About category and scroll down to click Device Manager.
- Right-click Start (
- Click the caret next to the Network Adapters list to expand it and double-click the relevant driver.
- Select the Driver tab and click Update Driver.
- Select Search automatically for drivers.
Windows will look for the driver online and install it.
If Windows cannot find the relevant driver update, you need to manually download the latest driver from the manufacturer's website. After you do so, repeat the above steps but select Browse my computer for drivers instead and navigate to the location on your device where you saved the driver.
- If the driver you just installed (or that was installed by a recent Windows update) is not working or creating conflicts, simply repeat the above steps to get to the Driver tab and select Roll Back Driver to go back to the previously installed version of the driver. Provide a reason for rolling back the driver and click Yes to proceed.
Network Reset
If the windows troubleshooting tool or other methods failed to solve your network problems you can try to perform a network reset. This will bring all the network configurations to their original factory state.
During the reset process, Windows will automatically uninstall and reinstall the software for your network adapters which should resolve any potential software/hardware conflicts.
A network reset does not affect any of your data or files, but it should only be attempted if all other methods failed to restore network functionality.
This is because it will remove all your existing WiFi networks and paired Bluetooth connections. It will also reset your Ethernet or VPN configurations. This may affect the performance or behavior of some software. You will need to reconnect and reconfigure your WiFi, Bluetooth, Ethernet, and VPN settings after your computer restarts.
Make sure to note any network usernames, passwords, addresses, service providers, settings, and preferences before starting the reset. After the reset you may also need to update the drivers of your network adapters.
Windows 10 Network Reset
- Do one of the following:
- Click the Start button (
) on the taskbar, select Settings (
), and select Network & Internet. - Right-click on your Internet connection icon (
for WiFi or 
for Ethernet ) in the System Tray and select Open Network & Internet Settings.
- Click the Start button (
- Make sure you are on the Status tab and select Network reset.
- Click Reset Now and answer Yes when prompted about performing the network reset.
Windows will perform the network reset and then restart. You will need to re-establish and reconfigure any network (or Bluetooth) connection you had before.
Windows 11 Network Reset
- Click the Settings button (
) on the start menu.
You can also click the Start button (
) and then select the Settings button in the Pinned apps area. If you don't see it there, click All apps and scroll down to the Settings app.
- Select Network and Internet on the left panel.
- Scroll down and select Advanced network settings.
- Select Network reset under More settings and answer Yes when prompted about performing the network reset.
Windows will perform the network reset and then restart. You will need to re-establish and reconfigure any network (or Bluetooth) connection you had before.