Telebroad system features only work if you have an active Telebroad account! If you don't have one, please get in touch with us to get you started with one of our service plans. Otherwise please contact Poly support or your current business communication provider for assistance.
The Voicemail to Email feature converts voicemails to MP3 audio file attachments and delivers them to your inbox for easy playback and listening. The file can also be shared with other email addresses (that are not the owners of the original mailbox) as a backup or to create a group mailbox.
This gives you access to your voicemails from any location where you can check your email and it also provides basic caller ID info of the caller and the duration of the voicemail.
The Voicemail to Email feature is controlled from the notification settings of mailboxes (found under Voice Features) in the Admin Center, as explained here.
Avoiding Duplicates – The Delete Link
When you listen to a voicemail on your phone you get the option to delete it. But when you open and play the voicemail attachment it will still remain on your phone and in your TeleConsole account. This creates duplicates and may require you to listen to voicemails again from your phone before you delete them.
To address this, every voicemail email comes with a link that allows you to delete it from the system. When you click this link the original voicemail will be deleted and will be unavailable on your physical phone or in any TeleConsole client you are logged to.
