SMS Reply Automation
With Auto Replies, you can add simple automation to SMS-enabled phone numbers and send general or keyword-related replies to SMS messages received on these numbers.
Automatic replies can include images and be scheduled for specific dates or times. If you have multiple replies for a number, you can select priorities to determine the order in which they are delivered.
Telebraod also offers SMS-reply automation to emails based on Google Calendar events. These are intended for more advanced users as they are not configured in the Admin Center. Instructions are available here.
Existing and New Auto Replies
The Auto Replies screen is accessed at Admin Center Menu>SMS Features>Auto Replies. It lists auto replies by Phone Number, Name, and Status (enabled or disabled).
You can delete auto replies by checking them and clicking 
, but be aware that this cannot be undone.
Select 
on the top-right to download a CSV list of existing auto replies. Use 
to search for specific auto replies.
Selecting ADD AUTO-REPLY creates a new auto-reply and directs you to its settings page (see next).
Auto-Replies Settings
Select any auto-reply or create a new one to show and configure its settings.
- Name/Description: Self-explanatory. The description is optional.
- Phone Number: Select a phone number to apply the auto-reply to.
- Reply Once in: Select the frequency of replies — Once Per Phone Number or every 1-12 hours, 1-6 days, 1-3 weeks, or every month.
- Default Message/Attachment: Enter the text of the auto-reply message.
(optional) Drag-and-drop or select a file in the Attachment field to be included with the auto-reply message. - Priority: Select an auto-reply priority from 1 (highest) - 10 (lowest).
If you have auto-replies for the same number with the same schedule, the highest priority will be delivered first. - Keywords: Enter any keywords that trigger the auto-reply (if the keywords you select are not found in a message the auto-reply will not be sent).
Note that you cannot use the 'start', 'stop', and 'help' keywords as they are reserved for the system. - Schedule: From the Schedule Type drop-down list, select Days of Week, Days of Month, or Date Range) and then check the relevant days or select a date range when the auto-reply will be in effect.
If you want the auto-reply to be in effect at all times, select Days of Week and check all the days. - Start/End Hour: CTIA Messages Best Practices and The Campaign Registry (TCR) require that you avoid sending messages during quiet hours — generally 9 pm to 8 am. Here you can limit the message delivery to a specific time range to respect quiet hours.
However, since you are not sending a message but replying to one, it can be assumed the sender expects an instant reply, even not during quiet hours. To accommodate this and reply 24 hours a day you can leave the Start/End hour at 12 AM. - Enable/Disable: A toggle that allows you to temporarily disable an auto-reply instead of deleting it.