Settings (TeleConsole Desktop/Web)

Select    to access the TeleConsole settings, where you can modify various options and configurations and manage your available communication channels.

The tabs on the left side let you jump between the different settings categories:

What Are Channels?

Channels (communication lines or boxes) determine the voicemail, eFax, or SMS lines you listen to (use). 

When you listen to a channel, you will get communication from it and receive notifications about this communication.

Controlling which channels you listen to is a good way to focus on certain groups of clients or contacts. For example, if you work with  in two different time zones, you can listen to one voicemail channel in the morning and another one in the afternoon.

If you stop listening to all channels, you will not see messages for it and the relevant screen will be empty. 

In the following figure, you can see that even though the voicemail badge indicates 9+ new messages, the voicemail screen shows no messages because both mailbox channels are unchecked.

If you are not listening to a channel, you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the channel.

An unavailable channel is marked with a question mark. This is not an error, but an indication that it is not enabled on your account. Speak to your phone system administrator or contact us to fix this. Depending on your service plan, some features may come at an additional cost. 

Calls Settings

• Active Phone Line: If you have more than one phone line associated with your TeleConsole account, select the one to use for outgoing calls.
  
  
• Make call handled by: When you place an outbound call, you can have it handled (take place) on different devices –
  
  
  • Teleconsole phone – the default standard calling option. The call will be dialed from the TeleConsole software client you are currently using and will ring the intended recipient directly as a normal outbound call.
    
    
  • Other devices – lets you handle outbound calls from other devices, like a physical SIP phone that shares your Teleconsole account.
    
    When you select this and place a call from the current TeleConsole client, the call will ring on the other device as an incoming call. Picking up this call on the other device will connect you to the intended recipient.
    
    If you toggle on the Auto answer option, the incoming call will be answered automatically on speaker.
    
    
    
    
  • User's mobile phone number – lets you handle outbound calls from your mobile phone.
    
    When you select this and place a call from the current TeleConsole client, the call will ring on your mobile phone as an incoming call. Picking up this call will connect you to the intended recipient.
    
    
    
    

  Make sure to select Teleconsole phone if you are not using a SIP or mobile phone, otherwise you will not be able to see answer or control the call. 

Also, note that the Telebroad server identifies any mobile or desktop device you are logged on to with your TeleConsole account as "Other devices". If you have a problem placing phone calls, it may be that the TeleConsole is expecting you to do that from those "Other devices".

If you want to control where inbound calls are received (the TeleConsole or a physical phone), use the Disable incoming calls feature under the Account Options menu.

• Call Forwarding: Call forwarding is useful when you need to step away from your desk and need to be accessible on a different number. It can also help when your computer is having network or other issues, and you can temporarily forward your calls to a mobile or landline number.
  
  When active, a red banner will appear at the top of the screen to remind you that forwarding is active.
  
  Do not enter dashes or any other symbols for the forwarding number, or you will get an error.
  
  
  
  To stop call forwarding, you can select either Turn off on the red banner or UNFORWARD INCOMING CALLS.
  
  

  
  

    Enabling Do Not Disturbfrom your account will disable call forwarding!
  
  
• Blocked Numbers:  Select MANAGE BLOCKED NUMBERS to open a list of phone lines that have blocked numbers.
  
  Numbers on the list are typically from unsolicited calls or people you don't want to speak with. Once blocked, their calls will be automatically rejected, but they will still be able to message you. If you need to block SMS/MMS messages, use message conversation options.
  
  You add or remove numbers to the list directly from the Calls Log screen. If you added a contact by mistake, use to remove them from the list.
  
  
• Doorbell DTMF: Ask your administrator for the code to use here to allow you to buzz people in, if your office has a doorbell system.
  
  
• Open external application: With this mini-integration, you can open an external application (usually a web browser) and pass call details to it using a URL query. The integration is triggered when an incoming call is answered or when an outgoing call is dialled. For outgoing calls, the system will only pass a phone number and not a name.
  
  You can select to trigger the integration only for incoming calls and include or ignore the country code in the query.
  
  A common use is to run a web search on the caller's name and number using this format –https://www.google.com/search?q={number}{name} (you can obviously use the same format with any search engine of your choice).
  
  
  
  

Messages Settings

• Default SMS Number: If you have more than one business SMS number for your TeleConsole account, select the default one to send SMS/MMS messages from (you can select any of your SMS numbers, regardless of the active or inactive SMS text channels in the next setting).
  
  You can change this to another number using the From: drop-down menu when you send a new message.
  
  Note that when you alter this number, it will also affect the content of conversations and only messages delivered to the selected number will be shown at any given time! Select a different number if some conversations or messages appear to be missing.
  
  
• SMS Text Channels: If you have multiple business SMS numbers (also referred to as channels) for your TeleConsole account, click MANAGE PHONE NUMBERS and toggle the ones you wish to use.
  
  The selection here affects the conversations you will see on the messages screen! If you switch off all the channels, you will not see any messages. If you toggle on one channel, you will only see the conversations for that channel.
  
  
• Blocked Numbers: Select MANAGE BLOCKED NUMBERS to open a list of SMS channels that have blocked numbers.
  
  Numbers on the list are typically from senders of spam messages or anyone you don't want to get SMS/MMS messages from. Once blocked, their messages will be automatically rejected, but they will still be able to call you. To block their calls, use the Calls Log screen
  
  You add or remove numbers to the list directly from the message conversation options. If you added a contact by mistake remove them by clicking .
  
  
  
  
• SMS Signature: Enter a name that you want to automatically attach to SMS messages. Click X to remove the signature.
  
  
  
  Signatures can be useful when you are dealing with new clients who may not yet know you by your phone number. But remember that the signature will be attached to every SMS message, which might be annoying to some people.
  
  In the TeleConsole, the SMS signature appears just under your message.
  
  
  
  And on the recipient's end, the signature appears together with the message.
  
  

Fax Settings

• Default Fax Number: Select the default caller ID from which a new fax will be sent.
  
  You can also change this to another number when you send a new fax by clicking the From: drop-down menu.
  
  
• eFax Channels: If you have multiple fax numbers (also referred to as channels) for your TeleConsole account, click MANAGE FAX ACCOUNTS  and toggle the ones you wish to use.
  
  
• Print2Fax (available only on the Windows version): Print2Fax is a Windows driver that allows you to send faxes directly from any PC program that has a printing function. If delivered to a virtual fax machine (such as a TeleConsole client), the faxed document is converted to a PDF. 
  
  Click INSTALL PRINT2FAX PLUGIN to download the driver on your default browser. Open your Downloads folder and double-click the installer to start the installation process.
  
  You can find more information about installing and using the driver here. 
  
  If the TeleConsole Windows app is installed, printing a document to the Print2Fax driver will result in the fax being sent from the TeleConsole fax screen!
  
  

Voicemails Settings

Voicemail Channels: If you have multiple voicemail boxes (also referred to as channels) for your TeleConsole account, click MANAGE VOICEMAILS and toggle the ones you wish to use.

The selection here affects what you see on the voicemail screen! If you switch off all the channels, you will not see any voicemail messages! If you toggle on one channel, you will only see its voicemails.

Contacts Settings

• Bulk Upload Contacts: This allows you to import a list of contacts from other apps using a CSV file. Drag-and-drop the CSV file to the upload box or select click here to navigate to it.
  
  The CSV needs to be formatted like this –
  
  
  
  In the upload window, you can click sample to download a template file for easier formatting or editing of your contacts according to the required format.
  
  The Shared field (column J) determines if the contact is private or shared (public). Use a value of 1 for a shared contact (public) or a value of 0 for a private contact (not public). An empty field has the default value is 0.
  
  After clicking UPLOAD, you will see a summary of the results including contacts that failed to import due to duplicates, wrong format, or a missing number. Duplicate errors can happen if a contact already exists in the TeleConsole or if it appears more than once in the CSV file itself.
  
  
• Export Contacts: This will export your personal contacts as a CSV to your downloads folder. If you cannot open the file, make sure to rename it with a CSV extension.
  
  You cannot export company contacts!

Sound & Devices Settings

Use these menus to select input/output devices for making or accepting calls – Microphone, Speaker/Headset, Secondary Ringer,  and Video (camera). 

A grayed-out drop-down menu indicates that the particular input/output method is not available or is not configured properly.

The choices are usually automatically configured with the default input/output settings of your device. You only need to change them if you want to use a different input/output channel. You can also change these selections (except for the Secondary Ringer) from the Sound & Devices Quick Menu at the top-right corner of all screens.

The Secondary Ringer defines another sound output device where a ringing sound will be played for incoming calls. For example, if you have incoming calls set up to ring on headsets, you may not hear the ringing if you don't have them on. In this case, you should define the Secondary Ringer to be your device speakers. 

Testing the Speaker/Secondary ringer will play a short piece of music. Sound input levels are displayed when you click next to the microphone and clicking    hides the levels.

Web Client Permissions for Microphone/Sound

If you use the web version, you may need to provide microphone/sound permission for the web page running the TeleConsole. These should be applied automatically or the web page should ask you to allow them. 

If you are still having issues with the microphone or speaker, on most browsers you can click the padlock icon next to the address bar and check the permissions from there.

Notifications

There are three types of notifications that can be delivered by the TeleConsole:

1. Ringer notifications are audio alerts – ringing for a new call and a beep for other communication.
   
   For calls, the TeleConsole also displays an incoming calls window with answer/decline buttons.
   
   
2. Badge notifications are visual counters on icons or buttons () showing the total number of new/unread items.
   
   
3. App notifications are small pop-up windows and icons appearing in your desktop environment to let you know about incoming/missed calls, SMS messages, voicemails, and faxes.
   
   If you are using the web app on a mobile device, depending on the browser's notification settings, notifications can appear on the lock screen or can be accessed in the notification center/panel by swiping down from the top. Also, the notification setting must be enabled for the browser.

• Incoming call ringer / Incoming SMS ringer:  Toggle these on or off to hear or mute the audio alert for calls (a ringing tone) and SMS messages (a beep tone).
  
    The call ringer also controls the incoming call window! If you disable it, you will not see the window and will only be able to answer calls when you are on the Calls Screen.
  
  
• Team notifications ringer: Enable this to receive sound notifications for team and direct chats.
  
  
• Incoming call window position: The Incoming calls notification window is shown even while you use other programs, and allows you to answer or decline a call. Select where to place this window – Center, Top Left, Bottom Left, Top Right, or Bottom Right. 
  
  
• Unread count: Toggle this on or off to display or hide communication badge counters on the TeleConsole's menu icons (left side of the screen) for missed calls, unread SMS/MMS, new voicemails, team and direct chat, and new faxes.
  
  For the desktop version, the sum of all of these communication channels is also added up and is displayed as a single badge counter on the TeleConsole's taskbar/Dock icon.
  
  
  
  For the Web version, this sum is shown in the icon of the web page or tab of the TeleConsole.
  
  
  
  If the Unread count option doesn't work on a Windows computer, try installing the TeleConsole from a Windows admin account. You can then switch to the normal account you use and access the TeleConsole. The badge counters should work fine now.
  
  
• Team notifications: There are several options for receiving ringer notifications for Team Chat messages.
  
  Some have to do with a feature where users can be mentioned (tagged) in a message. See the Team Chat message formatting for more details about tagging.
  
  If the Unread counter option is disabled, you will not see any Team notifications, even if the "Send for all new messages" option is selected!
  
  Send for all new messages – all team and direct chat messages will be notified.
  
  Send only when mentioned – This option will notify you when you are mentioned in a team chat.
  
  Send for direct message or when mentioned – get notifications when you are mentioned in a team chat or when you get a direct chat message.
  
  Send only when mentioned directly – get a notification only when you are mentioned in a direct chat.
  
  Disable notifications – you will not get any team notifications.
  
  
• App notification: See definition above. Enable this to receive app notifications for calls, SMS, voicemails, and faxes.
  
  If using the web version, the notification setting must be enabled for the browser.

System

• Launch app on system startup (not applicable to the web version): Self-explanatory – toggle this on when you want the TeleConsole to automatically launch whenever you turn on or restart your Mac/PC.
  
  
• Disable Hardware Acceleration (not applicable to the web version): Hardware acceleration gives the TeleConsole priority with system resources and allows it to run smoothly. This could affect the performance of other apps, so enable this if you don't need to prioritize TeleConsole usage.
  
  
• Keyboard shortcuts: Click VIEW SHORTCUTS to display keyboard shortcuts for handling calls, placing a call on hold or transferring it, and opening the dial pad.
  
  For Ctrl-A to work, make sure the "Incoming call ringer" is enabled.
  
  The shortcuts work on the web version if the desktop version is installed, but may also run the browser's related functions. For example, when you use Ctrl+A to answer a call, all the text on the screen will be selected (because of the browser's Select-All function). If you can't customize the browser's shortcuts to prevent this conflict, you will have to only use the desktop or mobile app.
  
  Ctral-Shift-S  / Ctrl-Shift-D: Use these shortcuts to highlight a phone number on any website, app, or document and insert it in the fax or messages screen. 
  
  Ctrl-Shift-C: Use this shortcut to highlight and call a phone number on any website, app, or document. The shortcut has two modes. If Review before dialing is enabled, the dial pad will open with the highlighted number and you need to click the dial button to continue. If disabled, the number will be dialed automatically.
  
  Read more about highlighting to call, fax, or message here.

Theme

Here you can select to display the app with a Light, Dark, or the System Default theme.

For the Light Theme, you can also select the background color.