Settings

Select    on the bottom-left corner of the TeleConsole screen to access the TeleConsole settings.


Here you can modify various options and configurations and manage all your available communication channels.

You can use the tabs on the left side of the settings screen to jump between the different settings categories:



What Are Channels?


The channels (communication lines or boxes) settings discussed below determine the different voicemail, eFax, or SMS lines you listen to


When you listen to a channel you will see communication from it on the relevant screen and receive notifications about this communication.


Controlling which channels you listen to is a good way to focus on certain groups of clients or contacts. For example, if you manage two different products in two different time zones, you can listen to one voicemail channel in the morning and another one in the afternoon 


If you stop listening to all channels of a specific communication method (voicemail in the example shown here), you will not see messages for it and the relevant screen will be empty. It is sort of like activating Do Not Disturb for the communication method.



(Understand that if you are not listening to a channel you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the channel.)


If a certain channel is not available it shows as a question mark. This is not an error but a matter of channels not being enabled on your account. You need to speak to your phone system administrator or contact us if you need to fix this. Depending on your service plan, some features may come at an additional cost. 



Calls Settings




  • Active Phone Line: If you have more than one phone line associated with your TeleConsole account click the drop-down menu and select the one to use for outgoing calls.

  • Make call handled by: When you dial an outbound call you can do so from the TeleConsole itself (select Teleconsole phone) or from Other devices (like a physical SIP phone connected to your computer.)

    If you want to control where inbound calls are received (the TeleConsole or a physical phone) use the Disable incoming calls under the Account Options menu.

  • Call Forwarding: Call forwarding is useful when you need to step away from your computer and want to be accessible on a different number. It can also help when your computer is having network issues and you can temporarily forward your calls to a mobile or landline number.

    Select FORWARD INCOMING CALLS to start forwarding, enter the number to where you want to forward your call, and click FORWARD. A red banner will appear at the top of the screen to remind you that forwarding is active.

    Do not enter dashes or any other symbols in the forwarding number or you will get an error.



    To stop call forwarding you can select either Turn off on the red banner or UNFORWARD INCOMING CALLS.


      
    Note that enabling Do Not Disturb from your account will disable call forwarding!

Messages Settings


  • Default SMS Number: If you have more than one business SMS number associated with your TeleConsole account select the default one to send SMS/MMS messages from (all your SMS numbers will be available for selection regardless of the active or inactive SMS text channels in the next setting.)

    You can change this to another number on the fly from the From: drop-down menu when you send a new message.

    Note that when you change this number it will also affect the content of conversations and only messages delivered to the selected line will be shown at any given time! Select a different line if some conversation or messages appear to be missing.

  • SMS Text Channels: If you have multiple business SMS numbers (also referred to as channels) associated with your TeleConsole account click MANAGE PHONE NUMBERS and toggle the ones you wish to listen to.

    Once again, the selection here also affects the conversations you will see on the messages screen! If you switch off all the channels you will not see any prior messages. If you toggle on one channel you will only see the conversations previously received on it.

  • Blocked Numbers: Click MANAGE BLOCKED NUMBERS to open a list of bl numbers for each SMS channel you have in your account (a channel will show on the list only if it has blocked numbers.)

    Numbers on the list are typically from senders of SPAM messages or anyone you don't want to get future SMS/MMS messages from. Their messages will be automatically rejected (but they will still be able to call you. If you need to block calls refer to this guide or speak or with your administrator or with us.)

    You add or remove numbers to the list directly from the messages screen conversation options. If you added a contact, whom you do wish to get messages from, by mistake simply click next to his name or number to remove him from the list.

  • SMS Signature: Enter a name here, yours or your company's, that you want to automatically attach to SMS messages. This is especially useful when you are dealing with new clients who may not yet know you by your phone number. But do keep in mind that your name will be attached to all SMS messages, which might be annoying to some people.

    In the TeleConsole, the SMS signature appears just under your message.



    And on the recipient's end, the signature appears together with the message, like this


    To remove the SMS signature simply enter a blank signature!

Faxes Settings



  • Default Fax Number: Select the default caller ID where a new fax will be sent from.

    You can also change this to another number when you send a new fax by clicking the From: drop-down menu.

  • eFax Channels: If you have multiple fax numbers (also referred to as channels) associated with your TeleConsole account click MANAGE FAX ACCOUNTS  and toggle the ones your wish to listen to.

  • Print2Fax (available only on the Windows version): Print2fax is a Windows driver that allows you to send faxes directly from any PC program that supports a printing function. If delivered to a virtual fax machine (such as a TeleConsole client), the faxed document will be converted to a PDF. 

    Click INSTALL PRINT2FAX PLUGIN to download the driver's installer with your default browser. Open your Downloads folder and double-click the installer to start the installation process.

    You can find more information about installing and using the driver here

    When the TeleConsole Windows app is installed, printing a document to the Print2Fax driver will result in the fax being sent from the TeleConsole fax screen and not from the print2fax driver. You will first see the TeleConsole's Sign In screen if you are not signed in to it.

Voicemails Settings



Voicemail Channels: If you have multiple voicemail boxes (also referred to as channels) associated with your TeleConsole account click MANAGE VOICEMAILS and toggle the ones your wish to listen to.

Once again, the selection here also affects what you will see on the voicemail screen! If you switch off all the channels you will also not see any prior voicemail messages. If you toggle on one channel you will only see the voicemails received on it.


Contacts Settings



  • Bulk Upload Contacts: This allows you to import a list of contacts from other apps using a CSV file. Drag-and-drop the CSV file to the upload box or select click here to navigate to it.

    For the CSV file to work properly with the TeleConsole it needs to be formatted like this



    When opening the upload window you can click sample to download a template file for easier formatting or editing of your contacts according to the required format.

    The Shared field determines if the contact is private or shared (public). Use a value of 1 for a shared contact (public) or a value of 0 for a private contact (not public). If you leave the field empty the default value is 0.

    After you click the UPLOAD button you will get the import results, including contacts that failed to import due to duplicates, wrong format, or a missing number. Duplicates can mean that a contact already exists in the TeleConsole or that it appears more than once in the CSV file itself.

  • Export Contacts: This will export your personal contacts as a CSV to your downloads folder. If you cannot open the file for any reason make sure to rename it with a CSV extension.

    You cannot export company contacts!

Sound & Devices Settings



Four drop-down menus are available here for selecting input/output devices for making or accepting calls – Microphone, Speaker/Headset, Secondary Ringer,  and Video (camera). 


A grayed-out drop-down menu indicates that the particular input/output method is not available or is not configured properly.


The choices are usually automatically configured with the default input/output settings of your device. You only need to change them if you want to use a different input/output device. You can also change these selections (except for the Secondary Ringer) under the Sound & Devices Quick Menu available at the top-right corner of all screens.


The Secondary Ringer defines another sound output device where a ringing sound will be played for incoming calls. If, for example, you have your incoming calls set up to ring on headsets, you may not hear the ringing if you don't have them on. In this case, you will want to define the Secondary Ringer to be your device speakers. 


Testing the Speaker/Secondary ringer will play a piece of short music. Sound input levels are displayed when you click next to the microphone. Click   to hide the levels.



Web Client Permissions for Microphone/Sound


If you happen to use the new Web version client you may need to provide microphone/sound permission for the web page running the TeleConsole.These should be applied automatically or the web page should ask you to allow these. 


If you are still having issues with the microphone or speaker, on most browsers you can click the padlock icon next to the address bar and check the permissions from there.



Notifications


There are three types of notifications that can be delivered by the TeleConsole:

  1. Ringer notifications are audio alerts – actual ringing for a new call and a beep for other communication.

  2. Badge notifications are visual counters on icons or buttons () showing the total number of new/unread items.

  3. App notifications are small pop-up windows appearing in your desktop environment. If you are using the TeleConsole Web client on a mobile device, depending on the browser's notification settings, notifications can appear as pop-up windows, on the lock screen, or can be accessed in the notification center/panel by swiping down from the top.

For calls, the TeleConsole also displays an incoming calls window with buttons to answer/decline the call.



  • Incoming call ringer / Incoming SMS ringer: The TeleConsole provides sound notifications for incoming calls and SMS messages. You can Enable or Disable these notifications in these drop-down menus.

  • Team notifications ringer: Enable this to receive sound notifications for both team and direct chats.

  • Incoming call window position: The Incoming calls notification window is shown even while you use other programs, allowing you to answer or decline a call. In this drop-down menu you can select where to place this window – Center, Top Left, Bottom Left, Top Right, or Bottom Right

  • Unread count: Toggle this on or off to display or hide communication badge counters on the TeleConsole's menu icons (left side of the screen) for missed calls, unread SMS/MMS, new voicemails, team and direct chat, and new faxes.

    For the Windows/macOS version, the sum of all of these communication channels is also added up and get displayed as a single badge counter on the TeleConsole's taskbar/Dock icon.



    For the Web version, this sum is shown in the icon of the web page or tab of the TeleConsole.



    If the Unread count option doesn't work on a Windows machine, try to also install the TeleConsole from a Windows admin account and sign in to it with the credential of the relevant administrator. You can then sign out and access the TeleConsole normally. The badge counters should work fine now.

  • Team notifications: This determines what team messages will be considered for the team chat badge counter. You can select to have the counter consider all messages or none (Disable notifications). You can also select to have it consider only messages where your name is mentioned in the text of the message or only messages where your name or user name is mentioned directly (meaning your name is tagged with @. See the Team Chat message formatting for more details about tagging.)

    If the unread counter option is disabled you will not see any Team notifications, even if the "Send for all new messages" option is selected!

  • App notification: Enable this to receive app notifications for calls, SMS, voicemails, and faxes.

System




  • Launch app on system startup: Self-explanatory. This is not applicable to the web version!

    Toggle this option on when you want the TeleConsole to automatically launch whenever you turn on or restart your PC/Mac.

  • Keyboard shortcuts: If hidden, you can click VIEW SHORTCUTS to display keyboard shortcuts for handling calls and opening the keypad.

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