Settings

Select on the bottom-left corner of the screen to access the TeleConsole settings. You will see all the settings on one screen but if you have sized down the window you can use the tabs on the left (Calls, Messages, Faxes, Voicemails, Sound & Devices) for faster access between the five settings categories.

The channels (communication lines or boxes) settings discussed below determine different voicemail, eFax, or SMS lines you listen to


When you listen to a channel you will see communication from it on the relevant screen and receive notifications about this communication.


Controlling which channels you listen to is a good way to focus on certain groups of clients or contacts. For example if you manage two different products in two different time zones, you can listen to one voicemail channel in the morning and another one in the afternoon 


If you stop listening to all channels of a specific communication method (voicemail in the example shown here), you will not see messages for it and the relevant screen will be empty. It is sort of like activating Do Not Disturb for the communication method.




(Understand that if you are not listening to a channel you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the channel.)


Calls

Active Phone Line - if you have more than one phone line associated with your TeleConsole account click the drop-down menu and select the one to use for outgoing calls.



Messages


Default SMS Number - if you have more than one business SMS number associated with your TeleConsole account select the default one to send SMS/MMS messages from (all your SMS numbers will be available for selection regardless of the active or inactive SMS text channels in the next setting.)


You can change this to another number of the fly from the From: drop-down menu when you send a new message.


SMS Text Channels -  if you have multiple business SMS numbers (also referred to as channels) associated with your TeleConsole account click MANAGE PHONE NUMBERS and toggle the ones you wish to listen to.

Once again, the selection here also affects the conversations you will see on the messages screen! If you switch off all the channels you will not see any prior messages. If you toggle on one channel you will only see the conversations previously received on it. 



Faxes


Default Fax Number - select the default caller ID where a new fax will be sent from. 


You can also change this to another number when you send a new fax by clicking the From: drop-down menu


eFax Channels - if you have multiple fax numbers (also referred to as channels) associated with your TeleConsole account click MANAGE FAX ACCOUNTS  and toggle the ones your wish to listen to.


Voicemails


Voicemail Channels -  if you have multiple voicemail boxes (also referred to as channels) associated with your TeleConsole account click MANAGE VOICEMAILS and toggle the ones your wish to listen to.

Once again, the selection here also affects what you will see on the voicemail screen! If you switch off all the channels you will also not see any prior voicemail messages. If you toggle on one channel you will only see the voicemails received on it.



Sound & Devices 


Four drop-down menus are available here for selecting input/output devices for making or accepting calls - Microphone, Speaker / Headset, Secondary Ringer,  and a Video Camera. A grayed out drop-down menu indicates that the particular input/output method is not available or is not configured properly.


The choices are automatically configured with the system's Default input/output device as they appear under your Windows settings. You only need to change them if you want to use a different input/output device.


The Secondary Ringer defines another sound output device where ringing sound will be played for incoming calls. If, for example, you have your incoming calls set up to ring on headsets, you may not hear the ringing if you don't have them on. In this case you will want to define the Secondary Ringer to be your PC speakers.  


You can also change these selections (except for the Secondary Ringer) under the Sound & Devices Quick Menu available at the top-right corner of all screens.


You can click   to test any of the devices. Click    to stop the test.



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.