Profile (Edit/DND/Queues), Sound & Devices, and Global Search

The two menus on the top right corner provide access to your profile options (including a password reset function) and Sound & Devices quick menu . To their left is the  Global Search  field.



Profile Options


Profile options are accessed by clicking the icon with the initial of your name ( in the example shown below.) Your profile shows your name and extension (or internal phone number).

 

The icon also indicates if you are online (green dot) or not (red dot). Being online means the TeleConsole client on your computer has established a connection with the Telebroad server. It does not necessarily means that you are available to take calls from clients or co-workers.


Edit Profile and Password Reset


Click Edit Profile to open a window for profile editing. You can change your First Name and Last Name in the corresponding fields. You can also provide a Mobile/Phone number (where you are reachable besides your TeleConsole number), and a Timezone and Country where you are located.

You can also change your Email Address/User Name or change your Profile Photo by clicking Upload Photo.


  If you change your user name, you will need to contact us to set you up with a new initial password.



Click RESET MY PASSWORD to change your password. This is useful if you need to use the TeleConsole on a different device and can't remember your current password (you can also reset your password from the Sign In screen.) An email with a link to reset your password will be sent you. If you don't see it look for it in your spam folder.

When choosing your password, remember that it is case sensitive (your user name is not.)

After resetting your password you will have to sign in to the TeleCosnole with the new password. 


Additional Profile Options


Disable incoming calls: If you are using a SIP phone with your Telebroad account you need to enable this option to route incoming calls to your physical phone rather than to the TeleConsole. If you are not using a physical phone, enabling this option, will prevent you from accepting incoming calls. 


Do Not Disturb: Enable Do Not Disturb if you temporarily can't be bothered to answer calls. A red banner at the top of the TeleConsole window will remind that this option is active. When enabled inbound calls will go directly to your voicemail. Your call center administrator will see when you activated Do Not Disturb on his ACD Panel software so he can avoid redirecting calls to you. Other users on the system can still chat with you when this is enabled.



Mark all messages as read: This will mark all your SMS/MMS conversation as having been read by you. When doing this you can still see conversation under All Conversation but not under New Conversations (at least not until you receive new text messages.)


Manage queue availability: This shows a list of the queues you belong to and your availability status in them. Log yourself in or out of a queue by switching the toggle next to the queue's name. While you are logged out of a queue you will not receive calls distributed to the queue by the system or the call center administrator.


If you have logged out from all the queues, the call center administrator will see your status as being "Unavailable" on his ACD Panel software, but he can still route calls manually directly to your number or extension.


What's new: Self explanatory. A list of the improvements and additions to the latest version of the Windows TeleConsole.

Download the mobile apps: A link to the Telebroad App Marketplace where you can download the Android or iOS versions of the teleconsole, as well as other Telebroad communication apps.

Help & Support: There are three options available here. Report issue will open a window where you can write about any issue you are having with the TeleConsole. This will be submitted to our development team. Share idea is similar but meant to allow you to suggest improvements to the development team. Get support will take you to our support portal (the one you are currently reading.)



Sign out: Self explanatory. Sign out of the TeleConsole when you need to switch to another user or to protect your privacy on a shared computer.


Sound & Devices Quick Menu


Click to access the Sound & Devices quick menu. Three drop-down menus are available here for selecting input/output devices for making or receiving calls — Microphone, Speaker / Headset, and a Video Camera. A grayed out drop-down menu indicates that the particular input/output device is not available or not configure properly.


The choices are usually automatically configured with Window's default input/output settings. You only need to change them if you want to use a different input/output device. You can also change these under the Sound & Devices tab of the TeleConsole's Settings screen, where you can also set up a secondary device to ring for incoming calls. 


The microphone's input level is continuously displayed as you speak. But you need to click to test the speaker/headset or camera. Click   to stop the test.



Global Search


You can enter full or partial phone numbers, names, or phrases in the global search field (marked with on the top of the screen) to find all related information in your account – contacts, phone calls, conversations, faxes, voicemails etc. 


Click any of the search results to open it with additional related information or content. 

Click    to clear the value you entered in the field and start a new search.

Searched values are saved as Recent Searches and are shown below the global search field. Click any saved value to instantly search for it again or click   next to it to remove it from the Resent Searches list.



Sample Searches

Simple partial name search results in two contacts and a phone number



A two word phrase search shows conversation results for each or all words in phrase




A word phrase search shows a message result the word




If you click the message, the searched word will be highlighted in it



Sometimes the searched values will not be apparent in the results (for lack of space) and you will have to click the results to see more information. In the example here, we can see the contact has a Gmail work account only after we click her name to see all of her details



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