- Hardware Buying Guides
- Software
- Telephone Numbers – Porting, E911, and More
- System Features
- Telebroad Apps and Integrations
- Telephone User Guides
As a small business owner your telephony needs may be modest, but Telebroad can still provide you with the latest technology for efficient business communication. The following is an overview of the available Telebroad resources to get you started.
Hardware Buying Guides
The Telebroad business communication solution is completely cloud-based and can be implemented with your existing PCs or mobile devices.
Additional hardware, however, can improve the calling experience and productivity of your users. It can also upgrade your office with door access control and overhead announcement capabilities directly integrated with the Telebroad phone system.
To simplify your purchasing experience we have compiled lists of recommended hardware for optimal performance with our systems. It is very important to follow our recommendations when it comes to buying or replacing your router.
Follow these links for more information and buying advice on specific hardware:
- Telephones: Corded SIP Phones | Cordless SIP phones | Conference SIP phones
- Telephone accessories: Mounting brackets | Headsets | Replacement handsets
- Networking: Routers
- Office access: Door phones | Keypads
- Office announcements: Overhead paging system
You can also take a look at our warranty and limitation of liability and no-question-asked return/exchange policy.
Software
Admin Center – phone system, call center, and account administration
Telebroad's Admin Center is a portal that gives you a complete solution for building and managing your phone system or call center. Learn more about the Admin Center here.
Its many features and tools allow you to:
- Configure and manage voice features (IVRs, extensions, hunt groups, call queues, mailboxes, etc.), SMS/MMS automation, schedules, and users and phone lines.
- Oversee and control call traffic with two dedicated dashboards. One displays all calls on the system while the other is geared toward call centers and focuses on calls routed to agents and call queues.
- Generate reports and analytics data to keep track of all communication activity in your organization.
- Manage your Telebroad account and obtain details about your service plan, invoices, and payment methods.
- Provisioning remote monitoring of physical SIP phones.
- Buy and port phone numbers (coming soon).
- Place orders for phone equipment and additional Telebroad services (coming soon).
- Use Salesforce, Hubspot, and HHAeXchange integrations (see below).
As explained here, the Admin Center is also available to your phone system users, with limited functionality, for managing their accounts.
Analytics – phone statistical details and simple phone system administration
Telebroad's Analytics is a legacy portal that provides you with measurements, statistics, and advanced reports.
While these functions can also be done in the Admin Center, the Analytics portal also has administration capabilites for a simple phone system that may be preferred by users who do not require the full complexity of the Admin Center. It has a control panel for all active and holding calls where calls can be rerouted or recorded. A listen-in feature helps with training and supervision.
See detailed user guides and FAQ for Analytics here.
TeleConsole – for users and agents
The primary software tool for your phone users is the TeleConsole.
It offers a personal control panel for users to track, monitor, and manage all of their daily communications. They can make, receive, and access calls (including a PBX functionality for internal company calling), messages, voicemails, faxes, and contacts. It also provides logs with specific details about call history, call duration, and customer information.
The TeleConsole runs on all popular platforms:
- Mobile – see Android user guides/FAQ or iOS user guides/FAQ.
- Desktop – see desktop(PC/Mac/Linus)/web user guides and FAQ. This version offers a very useful team and direct chat feature for enhanced office communication experience.
Telephone Numbers – Porting, E911, and More
We have a whole section on this support portal to help you with anything related to phone number setup and requirements.
- Porting – If you are porting services from another provider we have a general description of what the process entails as well as detailed step-by-step instructions to make porting numbers and services to Telebroad timely and easy.
- An extensive overview of E911 support procedures and steps you may need to perform to ensure all your Telebroad phone numbers have access to emergency services.
- Metered Extensions save you money on subscription fees for users with low call volumes and Cloned Extensions save you money by doubling the potential of an existing extension.
- Make it easier to reach agents and users with Toll-free numbers and Direct Inward Dialing.
System Features
Telebroad offers many system features to help you administrate your phone system and increase the productivity of users.
- Business identity features for stronger brand recognition of your products or services.
- Mobility features for your users to remain available anywhere.
- Productivity features to improve the efficiency of your workflow.
- Inbound calling features for better client accessibility and calling experience.
- Customer service features to give your clients a better overall experience.
- Other features like virtual fax machine and calling cards.
Telebroad Apps and Integrations
Telebroad's free apps complement your existing software or integrate with other platforms to provide access to Telebroad communication services.
Admin Center Integrations
These integrations are configured from the Admin Center and run directly from the TeleConsole. There is no need to download any software. See user guides here.
Hubspot/Salesforce: These two popuar platforms help businesses manage marketing, sales, content, and customer service. The Telebroad Integration works with their CRM modules, cross-referencing contact details for incoming or outgoing calls and provide a click-to-call functionality. You can also add call notes and comments from the TeleConsole directly to a customer page on the CRM.
HHAeXchange: The HHAeXchange is a leading homecare software solution and it provides cross-referenced details of both patients and caregivers.
Zapier Integrations
Zapier is a cloud-based platform that allows you to integrate Telebroad communication services with over two thousand apps and online software platforms to create automated workflows and share data.
Integrations can be set up in minutes and are called Zaps. They require no coding or programming knowledge. You simply select the Telebroad module and another app, set up login details for both, and select a trigger on one app and an action caused by this trigger on the other. Zapier does the rest for you.
Learn how to create Zaps here.
Other Apps and Integrations
All of these work and require installation on a Windows PC.
Highlight to Call/Fax/Message (also supported on Mac/Linux computers) – one of the advantages of installing the Desktop TeleConsole app is a set of global keyboard shortcuts that let users highlight and call, fax, or message phone numbers on any website, app, or document.
Print2Fax – lets users send faxes directly from any Windows program.
Directory Calling – is a simple Windows app that allows you to find and call contacts on the company's phone system. Unlike the TeleConsole, your personal contacts are not available here.
Zoho PhoneBridge Integration – an online integration that connects a Zoho CRM account with Telebroad's VoIP services, giving the CRM user a click-to-call function for any Zoho contact, automatic logging of a user's calls to his Zoho's activity records, and a pop-up window for incoming calls.
Telephone User Guides
We have user guides to get you started with basic phone functions and operations. Use our system feature dial codes for quick execution of phone functions. Provisioning walkthrough guides will help you with the initial phone setup.
User guides for Poly SIP phones – VVX 301/311, VVX 401/411, VVX 601, and VVX 250/350/450.
User guides for Yealink SIP T4 series models (T43U, T46U, T48U) and T5 series models ( T53/T53W, T54W/T57W, and T58W/VP59.) For the discontinued but still widely used T46S/T48S models refer to the user guides for the T46U/T48U models.
User guides for Yealink DECT (wireless) phones W73P/W76P/W78P .
Conference phones user guides – Poly Trio series and Yealink CP925/965/935W. See also user guides for the discontinued but still widely used CP960 model.
You can also find quick reference guides and key layouts for all the above models here.
If you have an older phone, see this folder of user guides for discontinued/unsupported models, including some Cisco and Konftel phones.