Messages (SMS/MMS) and Conversations

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Access and Active Channels


Select on the top-left corner to access your Messages Screen. The screen is divided to two columns the left one listing existing SMS/MMS conversations (a conversation is a sequence of messages between you and another party) and the right one for seeing a conversation's content and options or to start a new conversation. 


If you already have older conversation in your account but cannot see them or cannot receive new messages ("No messages found" is displayed in the left column) check the SMS Text Channels MANAGE PHONE NUMBERS option in the TeleConsole's settings and ensure that at least one of your SMS channels is active!



Starting a New Conversation


To compose a new SMS/MMS message select . The message will be sent from your default SMS number (selected in Messages Settings) , but you can change it as explained next.


Entering Contacts and Selecting an SMS Line


Enter a contact's name or number in the To field at the top. Matching results, for both company and personal contacts, will be suggested. Select the desired one(s). If you selected one by mistake click next to it to remove it.

If a contact has more than one phone number all will be shown.  



You obviously need to select a number that can receive SMS messages (a real mobile number or VoIP number that is compatible with SMS, such as Telebroad's business SMS) otherwise the message will not be delivered. 


An undelivered message will be marked with  in the conversation content window. When clicked it will show an error message "Destination phone number cannot receive SMS messages" at the bottom of the screen.



If you have more than one SMS line you can click the From: field and select the line you want to send the message from. The default number appearing here is selected in the Default SMS Number option of the TeleConsole's settings.


Enter your message in the Type a message field and select to send it. As you type, you can right-click misspelled words, which are underlined in red, to get spelling suggestions. Select Add to dictionary to make the spell checker ignore the selected word, (for names or technical terms for example.)


Images and Emojis


Attach images to your message by clicking . Drag and drop the image you want to attach to the drag-and-drop box or click the box to open a file navigation window and select the relevant file.


The file you attach shows up as a thumbnail and you can remove it by selecting . Add additional images by selecting the Add file button. Select any of the thumbnails to see a larger preview of the image. 


Note that adding images to your message convert it to an MMS message. This doesn't really matter to you, but may result in additional fees to the recipient!


You can insert emojis in the text by clicking . To display different emojis select a category at the top of the emojis window or type a search term in the search field ("fruit" in the example shown here.)  



Conversation Content and Options


Click    (next to Start Conversation) to select the type of conversations to show. Select All Conversations (both read and unread conversations) or just Unread Conversations. Unread conversations appear in bold. 


Click any conversation to show its content. You can continue the conversation with a text message or an image just as when you do when starting a new conversation.

You can change the SMS line you are using (If you have more than one SMS line) at any time from the drop-down menu at the top. Doing so, however, may split the conversation between the different lines at the recipient's end!

  Also, if you change the line it will also affect the content of conversations and only messages delivered to the selected line will be shown at any given time! Select a different line if a conversation appears to be missing some messages.


Text and Image Options


If you click any text message in the conversation you get the options to Copy text (which you can paste in any text field in the TeleConsole or other program) or Delete. Deleting will only affect the selected message and not the entire conversation! 


If you click an image in the conversation you get the option to Download the image to your local or network drive or Delete it from the conversation.

 

Conversation Options

On the top-right corner you have the conversation options:

  • Select to place a call to the person whom you are conversing with. The  dial pad  screen will open with the other party's number automatically inserted in the call recipient's field.

  • Select   to open the details of an existing contact of the person who you are conversing with or to add him as a  new contact.

  • Click to display additional options –

    • Select   to download a CSV file of the text of the conversation (images are not included but can be downloaded separately. See above.)

      The downloaded CSV file has the following format and fields. 



    • Select and click BLOCK when prompted to add the name or number of the person you are conversing with to the blocked numbers list.

      Numbers on the list are typically from senders of SPAM messages or anyone you don't want to receive any SMS/MMS messages from.



      Blocked conversations are marked with icon.



      If a number is already blocked you will see the option toor you can remove it from the Blocked Numbers option list in the Messages Settings.



      Messages from blocked contacts will be automatically rejected, however calls from these contacts will still be accepted.

      Blocking calls is not available from the TeleConsole, but you can do so with Filtered Forwarding which is accessed and set up in the Admin Portal. This is usually handled by your phone system or IT administrator.

    • Select to mark the conversation as unread – displaying it in bold on the left column. This is useful for reminding yourself to address it again at a later point.

    • Select   to delete the entire conversation. Click DELETE when prompted to approve the deletion.

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