Account (Profile/DND/Queues), Sound & Devices, Global Search


The two menus on the top right corner provide access to your account options (including a password reset function) and the Sound & Devices quick menu. To their left is the Global Search field.




Account Options


Account options are accessed by clicking your initial icon, next to your name and extension/internal number.

 

Account Status


The color of the small disc on the bottom-left of the initial icon indicates three possible account statuses:

  • Offline () The TeleConsole has not authenticated your credentials or was not able to connect with the Telebroad server. You will not be able to make or accept any communication. You may notice this status briefly when just signing in.

  • Online () The TeleConsole has connected to the Telebroad server and has authenticated your credentials. You are able to accept or make all communication.

  • Do Not Disturb or Disable Incoming Calls (see below) ()   You will be able to make calls but will not be able to receive them. Faxing and messaging will not be affected. 

Edit Profile and Password Reset


When you click Edit Profile a window opens where you can change your First Name and Last Name in the corresponding fields. You can also provide a Mobile/Phone number (where you are reachable besides your TeleConsole number), and a Timezone and Country where you are located.

You can also change your Email Address/User Name or change your Profile Photo by clicking Upload Photo.


  If you change your user name, you will need to contact us to set you up with a new initial password.



Click RESET MY PASSWORD to change your account password. This is useful if you need to use the TeleConsole on a different device and can't remember your current password (you can also reset your password from the Sign In screen.) An email with a link to reset your password will be sent to you. If you don't see it look for it in your spam folder.

When choosing your password, remember that it is case sensitive (your user name is not.)

After resetting your password you will have to sign in to the TeleCosnole with the new password. 


Additional Account Options


Disable incoming calls


If you are using a physical SIP phone with your Telebroad account, you need to enable this option to route incoming calls to your physical phone rather than to the TeleConsole. Your profile icon will appear as and a red banner at the top of the screen will remind you calls are routed to your phone. You can select Turn off to route calls back to the TeleConsole app.

If you are not using a physical phone, enabling this option will prevent you from answering incoming calls. Instead, calls will be marked as "missed" and will be routed to voicemail!


Do Not Disturb


Use Do Not Disturb if you temporarily can't be bothered to answer calls. When enabled all inbound calls will go directly to your voicemail. Your profile icon will appear as   and a red banner at the top of the screen will remind you calls are routed to voicemail, You can select Turn off to start accepting calls.

 

If you have more than one line on your account, DND can be enabled or disabled for each line separately!

Your call center administrator will see when you activated Do Not Disturb on his ACD Panel software so he can avoid redirecting calls to you. Other users on the system can still chat with you when this is enabled.

Activating DND will disable the Call Forwarding option (see call settings)! DND also has priority over the Disable Incoming calls option.


Mark all notifications as read


This option does two things:

  • It resets all the badge counters notifications on the TeleConsole's menu icons (left side of the screen) and the TeleConsole's taskbar icon.

    To see badge counters notifications in the first place you need to enable it from the Unread count option under the Notification Settings!

  • It also marks all your SMS/MMS conversations as having been read by you – meaning they are not considered new and visually they will be displayed in normal type instead of bold type.

    When selecting this option you can still see conversations under the All Conversation filter but not under the New Conversations filter, at least not until you receive new text messages!

    You can mark individual conversations as unread from the conversation options menu.

Note that you will NOT be prompted with a warning when selecting this option. All notifications and conversations will be marked as read instantaneously. Make sure that you really want to proceed before selecting it.


Manage queue availability


This shows a list of the queues you belong to and your availability status in them. Log yourself in or out of a queue by switching the toggle next to the queue's name. While you are logged out of a queue you will not receive calls distributed to the queue by the system or the call center administrator.


If you have logged out from all the queues, the call center administrator will see your status as being "Unavailable" on his ACD Panel software, but he can still route calls manually directly to your number or extension.


What's new


Self-explanatory. A list of the improvements and additions to the latest version of the Windows TeleConsole.

Download the mobile apps


A link to Telebroad's App Marketplace where you can download the Android or iOS versions of the TeleConsole, as well as other Telebroad communication apps.

Help & Support


There are three options available here. Report issue will open a window where you can write about any issue you are having with the TeleConsole. This will be submitted to our development team. Share idea is similar but meant to allow you to suggest improvements to the development team. Get support will take you to our support portal (the one you are currently reading.)




Sign out (and Keep in Background)


Self-explanatory. Sign out of the TeleConsole when you need to switch to another account or to protect your privacy on a shared computer.

You can also click on the top-right corner to close the TeleConsole window. This will just exit the TeleConsole while keeping your login information so you don't need to reenter it. However, this does mean that anyone with access to your computer can also access your TeleConsole account. 


When you close the window you will be prompted with a message asking you if you want to KEEP IN BACKGROUND or EXIT. Keeping the TeleConsole running in the background is required if you want to keep receiving calls!


Sound & Devices Quick Menu


Click   to access the Sound & Devices quick menu. Three drop-down menus are available here for selecting input/output devices for making or receiving calls – Microphone, Speaker / Headset, and a Video Camera. A grayed-out drop-down menu indicates that the particular input/output device is not available or not configured properly.


The choices are usually automatically configured with Window's default input/output settings. You only need to change them if you want to use a different input/output device. You can also change these under the Sound & Devices tab of the TeleConsole's Settings screen, where you can also set up a secondary device to ring for incoming calls. 


The microphone's input level is continuously displayed as you speak. But you need to click   to test the speaker/headset or camera. Click   to stop the test.



Global Search


You can enter full or partial phone numbers, names, or phrases in the global search field (marked with at the top of the screen) to find all related information in your account – contacts, phone calls, conversations, faxes, voicemails, team and direct chats, etc.

The global search returns all relevant results, even if some are filtered out on certain screens. For example if you have Unread Conversations selected on the messages screen, you will still see search results for conversations you already read.


The search results are broken down into relevant tabs and are marked in bold type. You can click any result to open it directly. If you look for a word or a phrase it will be marked in yellow in the relevant message or chat (although you may need to scroll down to see it.)


Both direct and team chats are displayed under the TEAMS tab. For chats you can only look for words and phrases and not phone numbers (unless of course if they are mentioned in the text of a chat). 



Hidden Search Results 


Note that search results may not always seem to include the search term. Faizan Dosani, for example, does not seem to include the search term (347) in his extension and searching for "gmail" brings Andrew Barnes extension, but if you open the details for each contact you will the actual phone number or email address containing it.


Threads


Search results for chats also cover threads. But when you click the result it will open the message the thread is relating to and not the message itself. Unless the searched word/phrase is in the last reply of the thread, you will not see it in the message. Just click the thread to open it and see the searched word/phrase.



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