If you are unfamiliar with telephone number porting, this article can help you with some general background.
What You Should Prepare
When placing a porting request, in addition to the phone numbers, you need to provide us with the details of the relevant account(s). You should be able to obtain these from your recent phone bill or by contacting your current provider.
For each account please prepare the following:
- CSR (customer service record) which lists all your current numbers. If you can’t get your CSR immediately we will obtain it on your behalf once we receive the porting request.
- andon the accountPlease provide both even if they are identical.
- , and email of the account manager.
- Account PIN: This is a short number that protects your account from unauthorized porting and is usually provided with your initial registration. If you forgot your PIN see if it's available by logging into your account, otherwise contact your current provider and request it.
- A copy of your recent phone bill. This allows us to compare and confirm the details you provided.
If any of the account details are incorrect the porting request may be delayed or even get rejected. Our support team will assist you in sorting things out and correcting any details.
The Porting Process
While each provider may have a slightly different procedure, the following stages are generally what you should expect before and during a porting process:
- Make sure you don’t have any past-due bills or pending orders with your current provider as these may delay the porting process.
- Fill and sign the LOA (Letter of Authorization) form and submit it to us along with any other documents we may require. The LOA provides us with the legal authority to port your numbers to Telebroad. The LOA will be available to be filled digitally once we finish implementing porting on our Admin Center portal.
The details on the LOA must match exactly with the records of your current provider and your CSR. A common mistake you should avoid is when clients provide their billing address instead of their service address.
- We will review the LOA and email you an acknowledgment of receiving it or return it to you to fix any errors if we spot them.
We will initiate the porting process and work with your existing provider until the request is approved and a porting date is set. We will then give you an FOC notice – Firm Order Commitment as well as a list of the numbers to be ported, which you should review carefully.
- It is possible to cancel a port request at this point with a fee. The fee varies according to the number of days the cancellation notice was given before the port date.
- If approval and porting date were not provided it is an indication of a possible rejection. In that case you should receive an email explaining the reason for the rejection and what is needed to be corrected in order to restart the process with better results. On rare occasions, you will be notified by your existing carrier that the port cannot be performed because of rate or geographical restrictions.
- After successfully porting and setting up your numbers please perform some tests to see that they are working fine.
- Then, and only then you should contact your existing provider and ask them to terminate your service (if you do so before this point you may risk losing your numbers!)
Your Telebroad representative will assist you with any issues or questions that may arise during each of these stages. Here is how you can contact us.