- Access and Active Channels
- Starting a New Conversation ---
- Conversation Content and Filtering---
- Text and Image Options
- Conversation Options ---
Access and Active Channels
Select on the top-left corner to access your Messages Screen. The screen is divided into two areas – the left one listing existing SMS/MMS conversations (a conversation is a sequence of messages between you and another party) and the right one for seeing a conversation's content and options or to start a new conversation.
If you already have older conversations in your account but cannot see them or cannot receive new messages ("No messages found" is displayed in the left area) check the SMS Text Channels – MANAGE PHONE NUMBERS option in the TeleConsole's settings and ensure that at least one of your SMS channels is active!
If your SMS channels are active and you still don't see messages, this may also happen if you have selected to show only Unread Conversations when you don't have any unread conversations. Simply select to show All Conversations to fix this.
Starting a New Conversation
To compose a new SMS/MMS message select . The message will be sent from your default SMS number (selected in Messages Settings), but you can change it as explained next.
Enter a contact's name or number in the To: field at the top. Matching results, for both company and personal contacts, will be suggested. Select the desired one(s). If you selected one by mistake click next to it to remove it.
If you messaged any contact recently his details will appear at the top of the contacts list under a list and you can easily message him by clicking . To remove an item from the list, hover over it and select . Note that this list is specific to the messages screen. The keypad and faxes screens have their own separate "Recent Contacts" list!
If a contact has more than one phone number all will be shown.
You obviously need to select a number that can receive SMS messages (a real mobile number or VoIP number that is compatible with SMS, such as Telebroad's business SMS) otherwise the message will not be delivered.
An undelivered message will be marked with in the conversation content window. When clicked it will show an error message "Destination phone number cannot receive SMS messages" at the bottom of the screen.
If you have more than one SMS line you can click the From: field and select the line you want to send the message from. The default number appearing here is selected in the Default SMS Number option of the TeleConsole's settings.
Spell Checking and SMS Signature
Enter your message in the Type a message field and select to send it. As you type, you can right-click misspelled words, which are underlined in red, to get spelling suggestions. Select Add to dictionary to make the spell checker ignore the selected word (for names or technical terms for example.)
If you have added an SMS signature in the TeleConsole settings it will appear just under your message.
Once delivered to the recipient, the signature appears together with your message, like this
Images and Emojis
Attach up to four images to your message by clicking (only image files can be attached. You cannot attach any other files.)
Drag and drop the image you want to attach to the drag-and-drop box or click the box to open a file navigation window and select the relevant file.
The file you attach shows up as a thumbnail and you can remove it by selecting . Add additional images by selecting the Add file button. Select any of the thumbnails to see a larger preview of the image.
Note that adding images to your message convert it to an MMS message. This doesn't really matter to you, but may result in additional fees to the recipient!
You can insert emojis in the text by clicking . To display different emojis select a category at the top of the emojis window or type a search term in the search field ("fruit" in the example shown here.)
Conversation Content and Filtering
Click (next to Start Conversation) to filter the type of conversations to show. Select All Conversations (both read and unread conversations) or just Unread Conversations. Unread conversations appear in bold.
Click any conversation to show its content. You can continue the conversation with a text message or an image just as when you do when starting a new conversation.
You can change the outgoing SMS line you are using (If you have more than one SMS line) at any time from the drop-down menu at the top. Doing so, however, may split the conversation between the different lines at the recipient's end!
If you change the line it will also affect the content of conversations and only messages delivered to the selected line will be shown at any given time! Select a different line if a conversation appears to be missing some messages.
Text and Image Options
If you click any text message in the conversation you get the options to Copy text (which you can paste in any text field in the TeleConsole or other program) or Delete. Deleting will only affect the selected message and not the entire conversation!
If you click an image in the conversation you get the option to Download the image to your local or network drive or Delete it from the conversation.
On the top-right corner of a conversation you have the following options: