How to Access and Manage your Voicemail Options (Greetings and PIN)?

Your voicemail messages can be browsed, played, and managed from the messages screen of the TeleConsole.


An alternative method to access voicemail messages is by dialing *1 on the dial pad.


You will be connected to your mailbox and be prompted to press 1 to "play messages" or to "change folder" (changing folder let you listen to older saved voicemails. Press 2 again to listen to new voicemails.) 


Press 0 for mailbox options then follow the voice prompts:


  • Press 1 to create or change your Unavailable Greeting (played when you don`t answer your phone.)

  • Press to create or change your Busy Greeting (played when you are on another call.)

  • Press to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)

  • Press to create or change your Name (played if the Unavailable Greeting is not setup. The system will play your name followed by saying "is unavailable".)

  • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.)

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