Conference Calling

When you initiate a conference call you can speak with two or more contacts. While in a conference call you can place the call on hold, resume, or split it up to separate calls. 


The VVX 250/350/450 can manage a maximum of 12 active or held conference calls at a time. However, 

you can have only one active conference call in progress with numerous other conference calls on hold.


If your system administrator enables the Conference Management feature on your phone, you can 

manage each participant in the call. With the Conference Management feature, you can mute, hold, and 

remove individual participants in a conference call.


  If you don't see the indicated soft key in any of the following instructions, select the More soft key first!


Initiating a Conference Call


You can initiate a conference call with up to two contacts.


To initiate a conference:


  • Call the first contact.

  • When the contact answers, select the Conference soft key.

    The call will be placed on hold.

  • Enter another contact's number or select one from the directory or the call lists.

  • When the contact answers, select the Conference soft key to initiate a conference with the two contacts.

      If your phone is set up for single key press conferences, you do not need to select the Conference soft key a second time to join parties to a conference call.

Joining Calls to Create a Conference Call


You can join one active call and one held call into a conference call.


To join calls to create a conference do one of the following:

  • When you have an active call and one held call, select the Join soft key.

  • When you have an active call and more than one held call, select a held call and then select the Join soft key.

Ending a Conference Call


Select the End Call soft key to end a conference call. When you do so, by default, your participation in the call ends but the other participants in the conference remain in the call (they can keep talking to each other.)


It is possible, however, for your system administrator to set up your phone so that all connections terminate when you end a conference call.


Placing a Conference Call on Hold


Select the Hold soft key to place the conference call on hold. When you do so, you place all conference participants on hold and none of the participants will be able to hear each other. Select the Resume soft key to resume the conference call and allow all participants to hear each other. 


Splitting a Conference Call


Select the Split soft key to split the conference call.When you do so you end the conference call and place the other two people on hold. You can split an active or held conference call. After you split a conference call, you can resume one of the 

held calls.


Managing Conference Call Participants


If your system administrator has enabled the Conference Management feature on your phone, you can manage conference call participants in the following ways:

  • Mute a participant.

  • Place a participant on hold.

  • Remove a participant from the conference.

  • List information about a participant, such as the participant's name, number, and call details, including whether the call is muted, held, or is video-enabled.

To manage call participants:


  • Initiate a conference call and select the Manage soft key.

    If you're in the Calls screen, highlight the conference first.

  • Select the participant you want to manage.

  • Do one of the following:

    • Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant.

    • Select Hold to place the participant on hold. The held participant cannot hear anyone, and no one can hear the held participant.

    • Select Remove to remove the participant from the conference, end the conference call, and create an active call between you and the participant still in the call.

    • Select Information to view information about the participant's call status. When you select Information, a screen is displayed listing the person's information.

    • Select Back to exit the conference management function.

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