- Usage and Types of Audio Files
- Listening to Audio Files
- Creating New Sound or Music
- Audio Files Settings ---
Usage and Types of Audio Files
The Audio files page lets you record, add, and manage sound files, music sequences, greetings, and announcements that can be used by various features of the phone system, most commonly with IVR menus and music on hold.
Access it from Admin Center Menu>Voice Features>Audio Files.
There are two types of audio files, appearing under two tabs – Sound Files and Music on Hold. A sound file is a single recorded or generated audio, while a music on hold is a sequence of up to ten files.
Clicking 
on the Starred column will add a sound file or music to the home page Starred Features panel for fast access.
On either tab, you can delete sound or music files by checking them and clicking 
, but be aware that this action cannot be undone.
Select 
on the top-right to download a CSV file of existing sounds or music files showing a file ID, name, description, and an indication if the file was created by uploading it or not (True or False).
Use 
to search for specific file(s) by name, description, or the file ID from the CSV file.
Listening to Audio Files
On the Sound Files tab's Greeting column, select 
/
to play/pause a sound file. Drag the playhead around to skip backward or forward and change or mute the playback volume with 
. Click 
to Download the file in WAV format or change the Playback Speed.
On the Music on Hold tab, select 
/
to play/pause the music's audio file in a sequence (if the button is greyed out, it means no sound files have been added to the music sequence.) To view and manage the sequence, select the music on hold and expand its Music Files list (see below).
Creating New Sound or Music
You can add new audio files by selecting ADD SOUND/ADD MUSIC under the relevant tab or from the Voice Features Shortcut menu. Enter the name of the music or sound file and select CREATE.
The Audio Files Settings screen will open, where you can expand the Music File(s) options and select Add Sound (Sound Files tab) or the 
button (Music on Hold tab) to upload, record, or use text-to-speech to add new audio files. Select Save Sound to keep the new audio.
You can use existing sound files in a Music on Hold sequence, but not vice versa.
You can also have the system call you to record a sound file. To do so, select 
and Record From Phone on the Sound Files tab, enter the Number to call, and select Call me. Your phone line will ring and you will be prompted to record the audio file and press # when finished. The recorded file will be named based on the date and time of the call.
Audio Files Settings
Selecting or adding sound or music files shows their settings options with two expandable categories. When making changes, you need to SAVE each category separately.
The arrow buttons let you select the next or previous sound without having to go back to the music or sounds list.
Music Info
- Name: Self-explanatory. Names that are generated by the system (like when you call to record a sound) are based on the date and time the audio file was created.
- Description: Self-explanatory. This is optional.
- Play In Order (Music on Hold tab): Select how the music sequence will play – In Order (in a sequence) or Random order.
Music File(s)
On the Sound Files tab, you will see the current audio file with the same audio player and options as the main screen. Select Change (or Add Sound for a newly added file) to record, upload, or select a different file.
On the Music on Hold tab, you will see a list of ten music sequence files. Select 
to change a file or to add a new one to the list.
Each sequence file can be played (), downloaded (), or deleted (
). If you delete a file, the list will not shift upward andthere will be an empty file slot in the sequence. This empty slot will just be skipped when the sequence is played.
Adding New Audio Files
You will see two tabs when adding or changing a sound file. Under the Audio tab, you can Upload or Record a new file for the greeting. Select Save Sound to keep the file. You can also select an Existing Sound to pick a file you have already recorded or uploaded.
Using the Text-to-Speech Voice Engine
Prefer not to use your own voice? No problem.
Under the Text to Speech tab, you can type the IVR greeting and have it generated as an audio file with a Voice and delivery Speed of your choice.
The Language, Gender, and Age drop-down menus are filters for narrowing down the available voice. You can click 
next to a voice to hear its audio sample. Select Generate and Preview to listen to the generated audio. If you are satisfied, select Save Sound to keep it and assign it to the sound file.
Text-to-Speech Templates
You can click 
to manage and use common text templates as text-to-speech sound files.
System templates come with placeholders, marked by curly brackets, that you need to replace with relevant content (the Generate and Preview button will remain grayed out until you do).
If you have already entered some text or loaded a template in the editor and you add another template, you can either Append the template to the existing text or Replace it.
Clicking Manage Templates shows the existing system templates and lets you create new templates with the 
button.
For new templates, provide the Template Name and Template Text (the Description is optional). Use curly brackets for placeholders, as needed. Naming placeholders is entirely up to you. They should be short but descriptive enough. You can look at some system templates for examples.
As seen in the figure, existing system templates can only be copied (duplicated) to create template variations. New templates or copied templates can be copied, deleted, or clicked to be edited.
