- Usage and Audio Files Types
- Listening to Audio Files
- Adding a New Sound/Music
- Audio Files Settings ---
Usage and Audio Files Types
The Audio files page lets you record, add, and manage sound files, music sequences, greetings, and announcements that can be used by various features of the phone system (a common use is for IVR menus and music on hold.)
Access it from Admin Center Menu>Voice Features>Audio Files.
There are two types of audio files available, appearing under two tabs – Sound Files and Music on Hold. The difference between the two is that Music on Hold is not (necessarily) a single audio file, but a sequence of up to ten files.
Clicking 
on the Starred column will add a sound file or music to the home page Starred Features panel for fast access.
On either tab, you can delete sound or music files by checking them and clicking 
, but be aware that this cannot be undone.
Select 
on the top-right to download a CSV file of existing sounds or music files showing a file ID, name, description, and an indication if the file was created by uploading it or not (True or False).
Select 
to search for specific file(s) by name, or description. You can also search by the ID from the CSV file, as shown in the following example.
Listening to Audio Files
On the Sound Files tab, select 
/
in in the Greeting column to play/pause an existing audio file. You can drag the playhead around to skip backward or forward and change or mute the playback volume with 
. Click 
to the right of the audio player to Download a WAV file of the IVR or change the Playback Speed.
On the Music on Hold tab, select 
/
to play/pause the music's audio file in a sequence (if the button is greyed out it means no audio files have been yet added to the music sequence.) To view and manage the music files inside the music sequence select it and expand the Music Files list (see below).
Adding a New Sound/Music
To add new audio files to the system, select ADD SOUND/ADD MUSIC under the relevant tab or Add Sound File/Add Music on Hold from the Voice Features Shortcut menu. Enter the name of the music or sound and select CREATE.
The Audio Files Settings screen will open, where you can expand the Music Files list and select Add Sound (Sound Files tab) or the 
button (Music on Hold tab) to upload, record, or use text-to-speech to add a new audio file. Select Save Sound to keep the new audio.
You can use existing sound files in a Music on Hold sequence, but not vice versa.
You can also have the system call you to record a sound file. To do so, select 
and Record From Phone on the Sound Files tab, fill in the Number to call field, and select Call me. The system will not show any dialing screen. Your phone will just ring and you will be prompted to record the audio file and press # when finished. The recorded file will be named based on the date and time of the call.
Audio Files Settings
Selecting or adding sound or music files shows their settings options with two expandable categories. When making changes you need to SAVE each category separately.
The arrow buttons let you select the next or previous sound without having to go back to the music or sounds list.
Music Info
- Name: Self-explanatory. Names that are generated by the system (like when you call to record a sound) are based on the date and time the audio file was created.
- Description: Self-explanatory. This is optional.
- Play In Order (Music on Hold tab): Select how the music sequence will play – In Order (in a sequence) or Random order.
Music File(s)
On the Sound Files tab you, will see the current audio file with the same audio player and options as the main screen. Select Change (or Add Sound for a newly added file) to record, upload, or select a different file. you will see the option to Add Sound.
On the Music on Hold tab, you will see a list of ten music sequence files. Select 
to change a file or to add a new one to the list.
Each sequence file can be played (), downloaded (), or deleted (
). Note that when you delete a file the list will not shift upward, but there will be an empty file slot in the sequence. This empty slot will just be skipped when the sequence is played.
The Edit Sound Window
When selecting to add or change a sound file or music you will see two tabs:
- Under the Audio tab you can Upload or Record a new file for the greeting. Select Save Sound to keep the file and assign it to the greeting.
You can also select an Existing Sound to make a selection from already recorded or uploaded files (this is only available for Music on Hold). - Don't have a file to upload or prefer not to use your own voice for a greeting? No problem.
Under the Text to Speech tab you can enter text and have it generated as an audio file with a voice, pitch, and accent of your choice. You can even select different languages and the text will be automatically generated in the selected language.
Select Generate and Preview to listen to the greeting and if you are satisfied select Save Sound to keep it.
