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Faxes – Sending, Status, Content, and Options

Overview and Fax Channels

Select on the left panel menu to access the Fax Screen. The screen is divided into two areas – the left  showing existing faxes (sent or received) and their statuses and one for viewing fax content and related options or to send a new fax.

If you are not able to see or receive faxes check the eFax Channels MANAGE FAX ACCOUNTS option in the TeleConsole's settings and ensure that at least one of your fax channels is active!

Also If you can't find a specific fax make sure it is not being filtered out by your filter selection.

Sending a New Fax

Send a new fax by clicking  . By default, a cover page is not included, but you can easily add one (see below).

Entering Contacts and Selecting Caller ID

Enter a contact's name or number in the To: field at the top. A fax can be sent to one or multiple contacts. Matching results, for both company and personal contacts, will be suggested. If a contact has more than one phone number all will be available for selection. Again, make sure to select the fax-specific number.

Recipients that you faxed recently appear under the RECENTLY SENT listSelect a name or number to add it to the To: field or   to add the number as a new contact (if the contact already exists, his details will be opened instead.) To remove an item from the list, hover your mouse over it and select 

Note that the RECENTLY SENT contacts list is specific to the fax screen. The keypad and messages screens have their own separate "Recent Contacts" list! Also, the list is only available locally on the device and is not available on other devices you use with your account.

You can select a different caller ID for your fax line by clicking the From: drop-down menu. The default number appearing here is selected in the Default Fax Number settings.

Cover Page

To add a cover page to the fax select Default fax cover page from the Cover page: drop-down menu. If you need a costume cover page you can email us with the design and logo and we will add it to your account.

After selecting a cover page enter the relevant information in the Recipient first and last name, Company / Department, and Cover page note.

You can click to see the design of the selected cover page (the default Telebroad design is shown in the example.)

Attaching Files

Drag-and-drop the file(s) you want to fax from another window to the Attach file box or click the box and navigate to the relevant file. You can fax text files, PDFs, or picture files. Technically, you can attach other kinds of files (even sound or video files), but sending them will result in a "Fax sent failed" error.

Click SEND FAX to fax the file(s) or CANCEL to remove them

You can attach multiple files up to 20MB total (an individual file size should also not exceed this limit.) If you want to remove a selected file click on its thumbnail.

To rearrange the order of attached files drag their boxes around.

You can preview PDF or image files directly in the TeleConsole by clicking . In the PDF preview window you can select    to show the PDF thumbnails on the left.

Existing Faxes

The left area of the screen shows a list of existing faxes (sent or received) and their statuses. You can filter the list to show just a specific status.

Faxes you received are shown as black and white images while faxes you sent are shown in color. For received faxes, you will see the sender's and recipient's (your) phone numbers at the top of the fax document.  

Fax Status

A fax status is indicated in the existing faxes area together with the number of pages sent or received. 

There are three possible statuses for sent faxes. When sending a fax, its status will initially show as "Fax sending" while it is being processed. Once the fax has been sent it will either show as "Fax sent successful" or "Fax sent failed".  

Usually, a fax fails to send because it was not sent to a number that cannot accept faxes. On rare occasions, it is also possible the Telebroad fax server is down. You can see the status of the server here

You can try to resend a failed fax from the fax options (see below.)

Received faxes have only one status and are shown as – "Fax received".

For sent faxes you will also get an email with the status of the fax and some additional details.

Filtering Faxes by Status

Select   to filter the type of faxes shown – All Faxes, Sent Faxes, Received Faxes, or Failed Faxes. If you can't find a specific fax make sure it is not being filtered out by your selection here. You can always select to show All Faxes or use the global search feature to find it.

Failed faxes failed to deliver due to the recipient's phone number not being able to receive faxes, his fax line is not physically connected, or his line not available. You can resend a failed fax from the fax options (see next.)

On some rare occasions, a fax will fail to send because of a problem with the Telebroad server. You can check the status of the server here.

Fax Options

When you select a fax, the following options are available  in the top-right corner of the screen:

  • Place a call (to the other party who sent you the fax or received it from you. The keypad screen will open with the other party's number automatically inserted in the call recipient's field.

  • Print ()  the fax using the system's standard printing prompt.

  • Contact options () 

    • If the person who faxed you already exists in your contacts, this will open his details in the contacts screen.

    • If the person does not exist in your contacts, you will get the option to Create new contact with his number or Add (his number) to existing contact. See more about creating new contacts here.

  • Select   for additional menu options –

    • Resend () the fax. This option only shows for failed faxes.

      When selected, the fax will not be resent instantly. Instead, the fax sending screen will show all of the existing contact details and attachments to let you make changes (like fixing the phone number).

    • Forward () the fax – fax it to another contact. The fax sending screen will open with the forwarded fax already attached to it as a PDF file. You just need to enter the contact information and you can attach additional files.

    • Download () a copy of the fax as a PDF to your local or network drive.

      By default, the file will be saved in your Downloads folder, but you will be prompted to select the download location and you can also change the file name before saving it.

    • Mark as unread )  – will tag the fax as unread displaying it in bold type in the existing faxes list. This is useful for reminding yourself to address it again at a later time.

      To mark a fax as read simply select it.
    • Delete () the fax . When prompted to approve the deletion.