Faxes – Sending, Status, Content, and Options

Select   from the TeleConsole menu on the top-left to access the fax screen.

The screen is divided into two areas – one showing existing faxes (sent or received) and their statuses and one for viewing fax content and related options or to send a new fax.

If you are not able to see or receive faxes check the eFax Channels MANAGE FAX ACCOUNTS option in the TeleConsole's settings and ensure that at least one of your fax channels is active!

Sending a New Fax

Send a new fax by clicking  .

  • Enter a contact's name or number in the field at the top. A fax can be sent to one or multiple contacts. Matching results, for both company and personal contacts, will be suggested. Select the desired one(s). Make sure to select a number that can accept faxes! If you selected a number by mistake click next to it to remove it.

    If a contact has more than one phone number all will be available for selection. Again, make sure to select the fax-specific number.

    If you faxed any contact recently his details will appear at the top of the contacts list under a RECENTLY FAXED list and you can easily fax him by clicking  . To remove an item from the list, hover over it and select . Note that this list is specific to the fax screen. The messages and keypad screens have their own separate "Recent Contacts" list!

  • You can select a different caller ID for your fax line by clicking the From: drop-down menu. The default number appearing here is selected in the Default Fax Number settings.

  • To select or remove the cover page of the fax click the Cover page: drop-down menu. Presently you can only select No cover or Default fax cover page. But if you need a costume cover page you can email us with the design and logo and we will add it to your account.

    After selecting a cover page enter the relevant information in the First and last name, Company / Department, and Cover page note.

    You can click to see the design of the selected cover page. The default Telebroad design looks like this

  • Drag and drop the file(s) you want to fax from another window to the Attach file box or click the box to open a navigation window and select the relevant file. You can fax text files, PDFs, or picture files. You can attach other kinds of files (even sound files), but sending them will result in a "Fax sent failed" error.

    You can select multiple files up to a 20MB total limit (an individual file size should also not exceed this limit.) If you want to remove a selected file click on its thumbnail.

  • Click SEND to fax the file or CANCEL to exit.

Fax Status

A fax status is indicated in the existing faxes area together with the number of pages sent or received. 

There are three possible statuses for sent faxes. When sending a fax, its status will initially show as "Fax sending" while it is being processed. Once the fax has been sent it will either show as "Fax sent successful" or "Fax sent failed".  

Usually, a fax fails to send because it was not sent to a number that cannot accept faxes. On more rare occasions, it is also possible the Telebroad fax server is down. You can see the status of the server here

You can try to resend a failed fax from the fax options (see below.)

Received faxes have only one status and are shown as – "Fax received".

For sent faxes you will also get an email with the status of the fax and some additional details.

Fax Content and Filtering

From the list of existing faxes, select any fax to show its content. 

Faxes you received are shown as black and white images while faxes you sent are shown in color. For received faxes, you will see the sender's and recipient's (your) phone numbers at the top of the fax document.  

Click   to filter the type of faxes shown – All Faxes, Sent Faxes, Received Faxes, or Failed FaxesIf you can't find a specific fax make sure it is not being filtered out by your selection here. You can always select All Faxes or use the global search feature to find it.

Failed faxes are faxes that failed to deliver due to the recipient's phone number not being able to receive faxes, his fax line is not physically connected, or his line not available. You can resend a failed fax from the fax options (see next.)

On some very rare occasions, a fax will fail to send because of a problem with the Telebroad server. You can check the status of the server here.

Fax Options

When you select a fax, the following options are available for it on the top-right corner of the screen:

  • Select to place a call to the other party who sent you the fax or received it from you. The dial pad screen will open with the other party's number automatically inserted in the call recipient's field.

  • Select   to print the fax using the system's standard printing prompt.

  • Select   for contact options for the other party you are exchanging faxes with.

    • If the other party already exists in your contacts, this option will open his details in the contacts screen.

    • If the other party does not  exist in your contacts, you will get two options for him – Create new contact or Add to existing. See more about creating new contacts here.

  • Select   for additional menu options –

    • Select   to resend the fax. This option only shows for failed faxes.

      When selected, the fax will not be resent instantly. Instead, the fax sending screen will show with all of the existing contact details and attachments to let you make changes (like fixing the phone number) first.

    • Select   to forward the fax – fax it to another contact. The fax sending screen will open with the forwarded fax already attached to it as a PDF file. You just need to enter the contact information and you can attach additional files.

    • Select   to download a copy of the fax as a PDF to your local or network drive.

      By default, the file will be saved in your Downloads folder, but you will be prompted to select the download location and you can also change the file name before saving it.
    • Select   to delete the fax transmission and select DELETE when prompted to approve the deletion.

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