Calls Log – Incoming, Outgoing, Missed
The middle column on the Calls Screen shows a chronological log of calls for your active phone line. It lists both internal calls from users in your company and external calls from outside clients and contacts.
Each call log record lists the phone number and name of the caller (if available), the time the call was placed, its duration (missed or busy calls have a zero duration), and an indication of one of three call types:
Click on the top-right corner of the column to filter what type of calls are shown in the log – Missed, Outgoing, Incoming, or All Calls.
If you can't find a specific call log make sure it is not being filtered out by your selection here. You can always select All Calls or use the global search feature to find it.
Call Log Options
Selecting a call log record will show the following options for it on the top-right corner of the screen.
- Select to place a call to the person who called you or whom you called.
The keypad screen will open with the other party's number automatically inserted in the call recipient's field.
- Select to message the person who called you or whom you called.
The other party's number will be automatically inserted in the field of the new conversation screen. You should make sure this number can actually receive text messages (the TeleConsole has no way to verify that for you!)
Note that messaging is not available for internal contacts but you can direct chat with them instead. Learn more about direct and team chat here.
- Select for contact options for the other party on the call log record.
- Select and to delete the call log record (answer Delete when prompted to approve the deletion.