1. Teleboard | Support Center
  2. Solution home
  3. TeleConsole – Desktop/Web
  4. TeleConsole Desktop/Web – Information and User Guides
Open navigation

Settings

TeleConsole Settings

Select   on the bottom-left corner of the TeleConsole screen to access the TeleConsole settings.


Here you can modify various options and configurations and manage all your available communication channels.

You can use the tabs on the left side of the settings screen to jump between the different settings categories:



What Are Channels?


The channels (communication lines or boxes) settings discussed below determine the different voicemail, eFax, or SMS lines you listen to


When you listen to a channel you will see communication from it on the relevant screen and receive notifications about this communication.


Controlling which channels you listen to is a good way to focus on certain groups of clients or contacts. For example, if you manage two different products in two different time zones, you can listen to one voicemail channel in the morning and another one in the afternoon 


If you stop listening to all channels of a specific communication method (voicemail in the example shown here), you will not see messages for it and the relevant screen will be empty. It is sort of like activating Do Not Disturb for the communication method.



If you are not listening to a channel you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the channel.


If a certain channel is not available it shows as a question mark. This is not an error but a matter of channels not being enabled on your account. You need to speak to your phone system administrator or contact us if you need to fix this. Depending on your service plan, some features may come at an additional cost. 



Calls Settings



  • Active Phone Line: If you have more than one phone line associated with your TeleConsole account click the drop-down menu and select the one to use for outgoing calls.

  • Make call handled by: When you place an outbound call you can have it dialed from the TeleConsole client you are currently using (select Teleconsole phone) or from Other devices (like a physical SIP phone.)

    If you select Other devices and place a call from the current TeleConsole client, the way it works is that the call will ring on the other device as an incoming call. When you pick up this call on the other device you will be connected to the intended recipient. Calls placed with the Teleconsole phone option will be dialed as normal outbound calls.

      Make sure to select Teleconsole phone if you are not using a SIP phone, otherwise you will not be able to see or control the call. Also, note that the Telebroad server identifies any mobile or desktop device you are logged on to with your TeleConsole account as "Other devices". If you have a problem placing phone calls it may be that the TeleConsole is expecting you to do that from those "Other devices".

    If you want to control where inbound calls are received (the TeleConsole or a physical phone) use the Disable incoming calls feature under the Account Options menu.

  • Call Forwarding: Call forwarding is useful when you need to step away from your desk and need to be accessible on a different number. It can also help when your computer is having network issues and you can temporarily forward your calls to a mobile or landline number.

    Select FORWARD INCOMING CALLS to start forwarding, enter the number to where you want to forward your call and click FORWARD. A red banner will appear at the top of the screen to remind you that forwarding is active.

    Do not enter dashes or any other symbols in the forwarding number or you will get an error.



    To stop call forwarding you can select either Turn off on the red banner or UNFORWARD INCOMING CALLS.


      
    Enabling Do Not Disturb from your account will disable call forwarding!

  • Blocked Numbers:  Select MANAGE BLOCKED NUMBERS to open a list of phone lines in your account. A line will only show on the list only if it has blocked numbers.

    Numbers on the list are typically from unsolicited calls anyone you don't want to get calls from. Their calls will be automatically rejected (but they will still be able to message you. If you need to block SMS/MMS messages use message conversation options.)

    You add or remove numbers to the list directly from the Calls Log screen. If you added a contact by mistake simply click next to his name or number to remove him from the list.

  • Doorbell DTMF: Ask your administrator for the code to use here to allow you to buzz people in if your office has a doorbell system.

Messages Settings


  • Default SMS Number: If you have more than one business SMS number associated with your TeleConsole account select the default one to send SMS/MMS messages from (all your SMS numbers will be available for selection regardless of the active or inactive SMS text channels in the next setting.)

    You can change this to another number on the fly from the From: drop-down menu when you send a new message.

    Note that when you change this number it will also affect the content of conversations and only messages delivered to the selected line will be shown at any given time! Select a different line if some conversation or messages appear to be missing.

  • SMS Text Channels: If you have multiple business SMS numbers (also referred to as channels) associated with your TeleConsole account click MANAGE PHONE NUMBERS and toggle the ones you wish to listen to.

    Once again, the selection here also affects the conversations you will see on the messages screen! If you switch off all the channels you will not see any prior messages. If you toggle on one channel you will only see the conversations previously received on it.

  • Blocked Numbers: Select MANAGE BLOCKED NUMBERS to open a list of SMS channels in your account (a channel will show on the list only if it has blocked numbers.)

    Numbers on the list are typically from senders of spam messages or anyone you don't want to get SMS/MMS messages from. Their messages will be automatically rejected (but they will still be able to call you. If you need to block calls use the Calls Log screen

    You add or remove numbers to the list directly from the messages conversation options. If you added a contact by mistake simply click next to his name or number to remove him from the list.



  • SMS Signature: Enter a name here, yours or your company's, that you want to automatically attach to SMS messages. This is especially useful when you are dealing with new clients who may not yet know you by your phone number. But do keep in mind that your name will be attached to all SMS messages, which might be annoying to some people.

    In the TeleConsole, the SMS signature appears just under your message.



    And on the recipient's end, the signature appears together with the message, like this


    To remove the SMS signature simply enter a blank signature!

Fax Settings



  • Default Fax Number: Select the default caller ID where a new fax will be sent from.

    You can also change this to another number when you send a new fax by clicking the From: drop-down menu.

  • eFax Channels: If you have multiple fax numbers (also referred to as channels) associated with your TeleConsole account click MANAGE FAX ACCOUNTS  and toggle the ones you wish to listen to.

  • Print2Fax (available only on the Windows version): Print2fax is a Windows driver that allows you to send faxes directly from any PC program that supports a printing function. If delivered to a virtual fax machine (such as a TeleConsole client), the faxed document will be converted to a PDF. 

    Click INSTALL PRINT2FAX PLUGIN to download the driver's installer with your default browser. Open your Downloads folder and double-click the installer to start the installation process.

    You can find more information about installing and using the driver here

    When the TeleConsole Windows app is installed, printing a document to the Print2Fax driver will result in the fax being sent from the TeleConsole fax screen and not from the print2fax driver. You will first see the TeleConsole's Sign In screen if you are not signed in to it.

Voicemails Settings



Voicemail Channels: If you have multiple voicemail boxes (also referred to as channels) associated with your TeleConsole account click MANAGE VOICEMAILS and toggle the ones you wish to listen to.

Once again, the selection here also affects what you will see on the voicemail screen! If you switch off all the channels you will also not see any prior voicemail messages. If you toggle on one channel you will only see the voicemails received on it.


Contacts Settings



  • Bulk Upload Contacts: This allows you to import a list of contacts from other apps using a CSV file. Drag-and-drop the CSV file to the upload box or select click here to navigate to it.

    For the CSV file to work properly with the TeleConsole it needs to be formatted like this



    When opening the upload window you can click sample to download a template file for easier formatting or editing of your contacts according to the required format.

    The Shared field determines if the contact is private or shared (public). Use a value of 1 for a shared contact (public) or a value of 0 for a private contact (not public). If you leave the field empty the default value is 0.

    After you click the UPLOAD button you will get the import results, including contacts that failed to import due to duplicates, wrong format, or a missing number. Duplicates can mean that a contact already exists in the TeleConsole or that it appears more than once in the CSV file itself.

  • Export Contacts: This will export your personal contacts as a CSV to your downloads folder. If you cannot open the file for any reason make sure to rename it with a CSV extension.

    You cannot export company contacts!

Sound & Devices Settings



Four drop-down menus are available here for selecting input/output devices for making or accepting calls – Microphone, Speaker/Headset, Secondary Ringer,  and Video (camera). 


A grayed-out drop-down menu indicates that the particular input/output method is not available or is not configured properly.


The choices are usually automatically configured with the default input/output settings of your device. You only need to change them if you want to use a different input/output device. You can also change these selections (except for the Secondary Ringer) under the Sound & Devices Quick Menu available at the top-right corner of all screens.


The Secondary Ringer defines another sound output device where a ringing sound will be played for incoming calls. If, for example, you have your incoming calls set up to ring on headsets, you may not hear the ringing if you don't have them on. In this case, you will want to define the Secondary Ringer to be your device speakers. 


Testing the Speaker/Secondary ringer will play a piece of short music. Sound input levels are displayed when you click next to the microphone. Click   to hide the levels.



Web Client Permissions for Microphone/Sound


If you happen to use the new Web version client you may need to provide microphone/sound permission for the web page running the TeleConsole.These should be applied automatically or the web page should ask you to allow these. 


If you are still having issues with the microphone or speaker, on most browsers you can click the padlock icon next to the address bar and check the permissions from there.



Notifications


There are three types of notifications that can be delivered by the TeleConsole:

  1. Ringer notifications are audio alerts – ringing for a new call and a beep for other communication.

    For calls, the TeleConsole also displays an incoming calls window with answer/decline buttons.

  2. Badge notifications are visual counters on icons or buttons () showing the total number of new/unread items.

  3. App notifications are small pop-up windows and icons appearing in your desktop environment to let you know about incoming/missed calls, SMS messages, voicemails, and faxes.

    If you are using the Web client on a mobile device, depending on the browser's notification settings, notifications can appear on the lock screen or can be accessed in the notification center/panel by swiping down from the top. To see the notifications, the notification setting must be enabled for the browser.



  • Incoming call ringer / Incoming SMS ringer:  Toggle these on or off to hear or mute the audio alert for calls (a ringing tone) and SMS messages (a beep tone).

      The call ringer also controls the incoming call window! If you disable it you will not see the window and will only be able to answer calls when you are on the Calls Screen.

  • Team notifications ringer: Enable this to receive sound notifications for both team and direct chats.

  • Incoming call window position: The Incoming calls notification window is shown even while you use other programs, allowing you to answer or decline a call. In this drop-down menu you can select where to place this window – Center, Top Left, Bottom Left, Top Right, or Bottom Right

  • Unread count: Toggle this on or off to display or hide communication badge counters on the TeleConsole's menu icons (left side of the screen) for missed calls, unread SMS/MMS, new voicemails, team and direct chat, and new faxes.

    For the Windows/macOS version, the sum of all of these communication channels is also added up and get displayed as a single badge counter on the TeleConsole's taskbar/Dock icon.



    For the Web version, this sum is shown in the icon of the web page or tab of the TeleConsole.



    If the Unread count option doesn't work on a Windows computer, try to also install the TeleConsole from a Windows admin account and sign in to it with the credentials of the relevant administrator. You can then sign out and access the TeleConsole normally. The badge counters should work fine now.

  • Team notifications: There are several options for receiving ringer notifications for Team Chat messages.

    Some have to do with a feature where users can be mentioned (tagged) in a message. See the Team Chat message formatting for more details about tagging.

    If the Unread counter option is disabled you will not see any Team notifications, even if the "Send for all new messages" option is selected!

    Send for all new messages – all team and direct chat messages will be notified.

    Send only when mentioned – This option will notify you when you are mentioned in a team chat.

    Send for direct message or when mentioned – get notifications when you are mentioned in a team chat or when you get a direct chat message.

    Send only when mentioned directly – get a notification only when you are mentioned in a direct chat.

    Disable notifications – you will not get any team notifications.

  • App notification: See definition above. Enable this to receive app notifications for calls, SMS, voicemails, and faxes.

    If using the web version on a mobile app the notification setting must be enabled for the browser.

System




  • Launch app on system startup (not applicable to the web version)Self-explanatory – toggle this option on when you want the TeleConsole to automatically launch whenever you turn on or restart your Mac/PC.

  • Disable Hardware Acceleration (not applicable to the web version): Hardware acceleration gives the TeleConsole priority with system resources and allows it to run smoother. This could affect the performance of other apps so enable this option if you don't need to prioritize TeleConsole usage.

  • Keyboard shortcuts: If hidden, you can click VIEW SHORTCUTS to display keyboard shortcuts for handling calls, placing a call on hold or transferring it, and opening the dial pad.

    For Ctrl-A to work make sure the Incoming call ringer is enabled.

    The shortcuts work when using the TeleConsole web version if the Desktop version is installed, but may also run the browser's related function. For example, when you use Ctrl+A to answer a call, all the text on the screen will be selected (because of the browser's select all function). If you can't customize the browser's shortcuts to prevent this conflict you would need to use the TeleConsole Desktop or mobile client.

    Ctral-Shift-S  / Ctrl-Shift-D: With these shortcuts you can highlight a phone number on any website, app, or document and open the fax or messages screen with it. 

    Ctrl-Shift-C– with this shortcut you can highlight and call a phone number on any website, app, or document. The shortcut has two modes. If Review before dialing is enabled the dial pad will open with the highlighted number and you have to push the dial button to continue. If disabled, the number will be dialed automatically.

    You can read more about highlight to call, fax, and message here.

Integrations


Integrations let you use your TeleConsole account to place and receive calls from other apps and services. Integrations are implemented from our Windows Integration Manager or directly from the TeleConsole. You can learn how to use our integrations here.


HubSpot Integration:  Hubspot is a CRM platform with additional tools for marketing, sales, and content management. It even lets you create a website and a blog and connect it to the CRM. The Integrating allows you to communicate with your clients and leads using your existing Telebroad lines. A full guide on how to use the integration will be available soon.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article