Select on the bottom-left corner of the screen to access the TeleConsole settings Calls, Messages, Faxes, Voicemails, Contacts, and Sound & Devices.

You will see all the settings in one screen but if you have sized down the window you can use the tabs on the left  to jump between the different settings categories.

What Are Channels?

The channels (communication lines or boxes) settings discussed below determine different voicemail, eFax, or SMS lines you listen to

When you listen to a channel you will see communication from it on the relevant screen and receive notifications about this communication.

Controlling which channels you listen to is a good way to focus on certain groups of clients or contacts. For example if you manage two different products in two different time zones, you can listen to one voicemail channel in the morning and another one in the afternoon 

If you stop listening to all channels of a specific communication method (voicemail in the example shown here), you will not see messages for it and the relevant screen will be empty. It is sort of like activating Do Not Disturb for the communication method.

(Understand that if you are not listening to a channel you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the channel.)

Calls Settings

  • Active Phone Line: If you have more than one phone line associated with your TeleConsole account click the drop-down menu and select the one to use for outgoing calls.

  • Call Forwarding: Call forwarding is useful when you need to step away from your computer and want to be accessible on a different number. It can also help when your computer is having network issues and you can temporarily forward your calls to a mobile or landline number. 

    To start forwarding, click the FORWARD INCOMING CALLS button, enter the number where you want to forward your calls to, and click FORWARD. Do the same to stop forwarding, but delete the existing forwarding number (leave the field empty.)

Messages Settings

  • Default SMS Number: If you have more than one business SMS number associated with your TeleConsole account select the default one to send SMS/MMS messages from (all your SMS numbers will be available for selection regardless of the active or inactive SMS text channels in the next setting.)

    You can change this to another number on the fly from the From: drop-down menu when you send a new message.

    Note that when you change this number it will also affect the content of conversations and only messages delivered to the selected line will be shown at any given time! Select a different line if some conversation or messages appear to be missing.

  • SMS Text Channels:  If you have multiple business SMS numbers (also referred to as channels) associated with your TeleConsole account click MANAGE PHONE NUMBERS and toggle the ones you wish to listen to.

    Once again, the selection here also affects the conversations you will see on the messages screen! If you switch off all the channels you will not see any prior messages. If you toggle on one channel you will only see the conversations previously received on it.

  • Blocked Numbers: Click MANAGE BLOCKED NUMBERS to open a list of blacklisted numbers for the each SMS channel you have in your account (a channel will show on the list only if it has blocked numbers.)

    Numbers on the list are typically from senders of SPAM messages or anyone you don't want to get future SMS/MMS messages from. Their messages will be automatically rejected (but they will still be able to call you. If you need to block calls speak with your administrator or with us.)

    You add or remove numbers to the list directly from the messages screen. If you added a contact, whom you do wish to get messages from, to the list by mistake, simple click next to his name or number to remove him from the list.

Faxes Settings

  • Default Fax Number: Select the default caller ID where a new fax will be sent from.

    You can also change this to another number when you send a new fax by clicking the From: drop-down menu.

  • eFax Channels: If you have multiple fax numbers (also referred to as channels) associated with your TeleConsole account click MANAGE FAX ACCOUNTS  and toggle the ones your wish to listen to.

  • Print2Fax: Print2fax is a Windows driver that allows you send faxes directly from any PC program that supports a printing function. If delivered to a virtual fax machine (such as a TeleConsole client), the faxed document will be converted to a PDF. 

    Click INSTALL PRINT2FAX PLUGIN to download the driver's installer with your default browser. Open your Downloads folder and double click the installer to start the installation process.

    You can find more information about installing and using the driver here

    When the TeleConsole Windows app is installed, printing a document to the Print2Fax driver will result in the fax being sent from the TeleConsole fax screen and not from the print2fax driver. You will first see the TeleConsole's Sign In screen if you are not signed in to it.

Voicemails Settings

Voicemail Channels: If you have multiple voicemail boxes (also referred to as channels) associated with your TeleConsole account click MANAGE VOICEMAILS and toggle the ones your wish to listen to.

Once again, the selection here also affects what you will see on the voicemail screen! If you switch off all the channels you will also not see any prior voicemail messages. If you toggle on one channel you will only see the voicemails received on it.

Contacts Settings

  • Bulk Upload Contacts: This allows you to import a list of contacts from other apps using a CSV file. Drag-and-drop the CSV file to  the upload box or click click here to open a file explorer windows and navigate to the CSV file.

    For the CSV file to work properly with the TeleConsole it needs to be formated like this

    The Shared field determines if the contact is private or public. Use a value of 0 for private contact or 1 for a

    When opening the upload window you can click sample to download a sample template file that will allow you to format or edit your contacts according to the required format.

  • Export Contacts: This will export your contacts as a CSV file that you can find in your downloads folder. If you cannot open the file for any reason make sure to rename it with a CSV extension.

Sound & Devices Settings

Four drop-down menus are available here for selecting input/output devices for making or accepting calls Microphone, Speaker / Headset, Secondary Ringer,  and a Video Camera. A grayed out drop-down menu indicates that the particular input/output method is not available or is not configured properly.

The choices are automatically configured with the system's Default input/output device as they appear under your Windows settings. You only need to change them if you want to use a different input/output device.

The Secondary Ringer defines another sound output device where ringing sound will be played for incoming calls. If, for example, you have your incoming calls set up to ring on headsets, you may not hear the ringing if you don't have them on. In this case you will want to define the Secondary Ringer to be your PC speakers.  

You can also change these selections (except for the Secondary Ringer) under the Sound & Devices Quick Menu available at the top-right corner of all screens.

You can click   to test any of the devices. Click    to stop the test.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.