Access and Troubleshooting
Select on the left panel to access the voicemail screen. The screen is divided into two areas – the left one listing available voicemail message and the right one for playing them.
If you cannot see or receive voicemails ("No voicemails found" is displayed in the left column) check the Voicemail Channels – MANAGE VOICEMAILS option in the TeleConsole's settings and ensure that at least one of your voicemail channels is active!
You should also make sure you are not accidentally filtering out messages (see next).
Each voicemail in the left column shows the number of the caller who left the particular voicemail (top), the mailbox it was left in and its duration (bottom), and the date it was left.
New voicemails (that you have not yet opened and listened to) appear in bold type.
Click (Filter) to select what voicemails are shown in the left column - All Voicemails, Old Voicemails, or New Voicemails. global search
Select any voicemail to open it for playback. Click to play the voicemail and to pause the playback. The voicemail duration and current position of the playhead are shown above the audio progress bar. You can click and drag the playhead back and forth to repeat or skip parts of the voicemail.
You can select a faster or slower playback rate by clicking the 1X playback rate indicator next to the play/pause button. Choose playback speeds between 0.25-1.75 times the normal rate.
Voicemail transcription will be available only if enabled for the mailbox on the admin portal under Features>Mailboxes>Transcribe Voicemail.
On the top-right corner of the voicemail screen you have additional options for the selected voicemail:
- Select to place a call to the person who left you the voicemail. The keypad screen will open with the other party's number automatically inserted in the call recipient's field.
- Select to delete the voicemail. Select DELETE when prompted to approve the deletion.
- Select for contact options —
- Select for additional options –