Access and Troubleshooting
Select from the TeleConsole menu on the top-left corner to access the voicemail screen.
The screen is divided to two areas – the left one listing available voicemail message and the right one for playing them.
If you cannot see or receive voicemails ("No voicemails found" is displayed in the left column) check the Voicemail Channels – MANAGE VOICEMAILS option in the TeleConsole's settings and ensure that at least one of your voicemail channels is active!
Each voicemail in the left column shows the number of the caller who left the particular voicemail (top), the mailbox it was left in (bottom-left), its duration in minutes and seconds (bottom-right), and the date it was left.
New voicemails (that you have not yet opened and listened to) appear in bold type.
Click to filter what voicemails are shown in the left column - All Voicemails, Old Voicemails, or New Voicemails.
Select any voicemail to open it for playback. Click to start playing the voicemail and to pause the playback.
Voicemail transcription will be available only if enabled for the mailbox on the admin portal under Features>Mailboxes>Transcribe Voicemail.
On the top-right corner of the screen you have additional options for the selected voicemail:
- Select to place a call to the other party who left you the voicemail. The keypad screen will open with the other party's number automatically inserted in the call recipient's field.
- Select to delete the voicemail. Select DELETE when prompted to approve the deletion.
- Select for additional menu options –