Voicemail

• Access
• What to Do if You Don’t See Voicemails?
• Voicemail Playback Controls
• Voicemail Transcription 
• Additional Voicemail Options

Access

Select   on the left panel to access the Voicemail Screen. The screen is divided into two areas – the left one listing available voicemail messages and the right one for playing them.

Note that voicemail messages (as well as PIN and greeting options for the mailbox) can also be accessed by dialing *1 on the keypad. See more information here. 

What to Do if You Don’t See Voicemails?

If your mailbox channels are not activated in the TeleConsole settings or not checked on the Mailboxes screen you may not see some or all of your voicemail messages and the voicemail screen will appear empty, as seen in the following screenshot.

To fix that you need to go to the TeleConsole settings () , select the Voicemails tab, click MANANGE VOICEMAILS, and ensure that at least one of your voicemail channels is active!

You also need to check the channels you want to show on the Voicemail screen itself by clicking the All Mailboxes drop-down menu.

Voicemail Playback Controls

The voicemail records show the name and number of the caller who left the voicemail, its duration (bottom), and the date it was left. New voicemails (that you have not yet opened and listened to) appear in bold.

Select any voicemail to open it for playback. Click   / to play/pause the playback.

You can also skip ten seconds backward and forward (/), change the playback volume (), change the playback speed (), or download the voicemail as a .WAV file ( ). Downloaded voicemails appear in the Download Manager.

You can also drag the playhead back and forth to repeat or skip parts of the voicemail.

Voicemail Transcription

Voicemail transcriptions appears automatically but are only available if enabled by your phone system administrator for your mailbox.

In the Admin Center this is handled under Voice Features>Mailboxes>[selecting the relevant mailbox]>Mailbox Info>Transcribe voicemail. See the Admin Center Mailboxes article for more details.

Additional Voicemail Options
 

 Additional options for the selected voicemail are shown on the top-right

• Select   to place a call to the person who left you the voicemail. The keypad screen will open with the other party's number automatically inserted in the call recipient's field.
  
  
• Select    to mark (the voicemail) as unread – displaying it in bold and tagging it as an unread voicemail. This is useful for reminding yourself to address it again at a later time.
  
  To mark a voicemail as read simply select it.
  
  
• Select   to delete the voicemail. Select DELETE when prompted to approve the deletion.
  
  
• Select   for contact options —
  • If the person who left the voicemail already exists in your contacts, this will open his details in the contacts screen.
    
    
  • If the person does not exist in your contacts, you will get the option to Create new contact with his number or Add (his number) to existing contact. See more about creating new contacts here.