Auto-attendant systems are a great time and money savers for companies, but can present clients with reduced personal attention. Telebroad's auto-attendant has a great built in feature that enables administrators to set a Messaging Scheduler. The schedule allows the auto-attendant to play different messages to callers during various times of the day, making for a more tailored experience for callers.
Increasing the personal experience for clients, can be as simple as setting a schedule that will greet callers with "Good morning..." or "Good afternoon...". Another obvious use for tailored customer experience is for companies that deal with different global markets. An administrator can set greetings in different languages depending on the hours he expect clients from the country to call in.
The feature is also invaluable for call centers that represent different products or companies. During certain hours of the day the administrator would schedule a message greeting customers of "company A" and during the other hours he would schedule a message for "company B".