Call Transfer (Attended and Semi-Attended)

You can transfer an external incoming call to another party in one of the following ways:


  • Blind Transfer - transfer a call directly to another party without consulting (see separate article.)

  • Semi-Attended Transfer - transfer a call when receiving the ring-back.

  • Attended Transfer - transfer a call with prior consulting.

  Internal incoming call cannot be transferred.


To perform a semi-attended transfer via the handset:


  • Press the Options soft key during a call, and then select Transfer.

    You can also press    directly.

  • Do one of the following:

    • Enter the number or select the handset you want to transfer the call to.

      Press  ,  ,  or   to dial out.

    • Press the Directory soft key, and then select the desired contact.

    • Press  ,  ,  ,  or the Call soft key.

      If both the office number and the mobile number of the contact are stored, select the desired number and then press  ,  ,  or    to dial out.

  • Press    or the Transfer soft key to complete the transfer when receiving the ring-back.


To perform an attended transfer via the handset:


  • Press the Options soft key during a call, and then select Transfer.

    You can also press    directly.

  • Do one of the following:

    • Enter the number or select the handset you want to transfer the call to.

    • Press  ,  ,  or    to dial out.

    • Press the Directory soft key, and then select the desired contact.

    • Press  ,  ,  ,  or the Call soft key.

      If both the office number and the mobile number of the contact are stored, select the desired number and then press  ,  ,  or    to dial out.

  • Press   or the Transfer soft key to complete the transfer after the party answers the call.

To transfer a call to another party when there are two calls on the handset:


  • Place a call to user A.

  • Place another call to user B.

    Two calls are established on the handset.

  • Select the desired call (e.g., the call with user A) and make sure the call is active.

  • Press the Options soft key, and then select Call Transfer.

    The LCD screen displays the target party (user B) you will transfer the call to.

  • Press the Transfer soft key to complete the transfer.

    The handset returns to the idle screen. Call is established between user A and User B.

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