The Contacts screen let you communicate and manage your Personal and Company contacts.
Access it by tapping the Contact button at the bottom of the screen, which is available from anywhere in the TeleConsole.
Contacts are also available when you transfer or add a call. See Call Screen options for more details.
The contacts screen has two tabs - Personal and Company.
There are two types of personal contacts:
- Business personal contacts from your TeleConsole account - clients or customers that you work with (as opposed to fellow workers that you work with).
These are marked with a purple icon and "TeleConsole" next to the contact's name.
- Private personal contacts from your phone - your own private contacts from outside work.
These are marked with a blue icon and "Mobile" next to the contact's name.
You can also think of both types of personal contacts as outside contacts - that is contacts outside the internal phone system in your office.
Tap the magnifying glass icon to search among both business and private personal contacts. You can enter either names or numbers. Matching results will be continuously shown as you type.
Tap any personal contact to display its communication options - Call, Send SMS , or Fax.
Adding Personal Contacts
To add a personal contact tap the plus button on the top right.
You will be prompted to select either Add to iPhone (a private personal contacts) or Add to Teleconsole (business personal contact). Both will take you to a similar screen where the main fields are identical. The personal contacts screen will have some extra fields and choices such as ring tone selection.
You can actually add any type to either storage location, but to keep things orderly it is a good idea to add business personal contacts only to the Teleconsole and private personal only to the phone.
Enter the contact's First name, Last name, and Company (optional).
Tap the add photo button to change the picture for the person and select a new photo from the gallery.
Tap Add Phone to add a phone number field and select the phone number type from Mobile, Work, or Fax.
Tap Add Email (optional) to add an email field.
Tap Set Public to toggle the contact's status to be Set (to) Public. If this is enabled, the contact will not only appear in your own Personal contacts, but also appear in the Personal contacts of every other user in the company. In other words public contacts are shared by everyone in your company, while non-public contacts are only available to you.
Company contacts include all the users, agents, and co-workers on your office phone system. You can also think of company contacts as inside contacts - that is contacts solely on the internal phone system in your office.
Company contacts are marked with a yellow icon. The number shown for them is either their extension or the phone line on the PBX system - which is shorter than a regular phone number and require no area code (some company contacts may also have a regular number using Direct Inward Dialing.)
Company contacts are created by your telephone system administrator. Every time a new worker joins the company, the administrator creates a telephone account with a line number for him. This new worker's line number (or extension) will automatically show up in your company contacts.
Because of this you cannot add, delete, or modify company contacts.
Tap the magnifying glass icon to search company contacts. You can enter either names or numbers. Matching results will be continuously shown as you type.
Tap a company contact to make a phone to call to him.