Call Transfering

Call transferring can be done in one of three ways:

  • Consultative transfer - The party to whom you want to transfer the call  answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

  • Blind transfer - The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.

  • Attended transfer - This is done by setting up a conference. The  parties are automatically connected to each other after you exit the conference.

    See about setting a conference 
    here. 


To perform a c
onsultative transfer

  • During a call, press Transfer or the Trnsfer soft key. The active call will be placed on hold. And a "Transfer to:" message will appear. 

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  • Do one of the following steps:
    • Enter the number to which you want to transfer the call.

    • Press Directories, select Contact Directory, use Up and Down to select a contact and press the Dial soft key. 

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    • Press Directories, select Call Lists, select the appropriate list, use Up and Down to access the number, and then select the Dial soft key. 

    • Press Left, Right, or Down or to access the desired call list, use Up and Down to access the number, and then select the Dial soft key.

  • After you hear the ring-back sound or after the party answers, press Transfer or the Trnsfer soft key. 

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    You can talk privately to the party to which you are transferring the call before the transfer is completed to verify they will accept the transfer. 

    If you are using a handset, the transfer can be completed by putting the 
    handset on the cradle. You can cancel the transfer before the call connects by pressing the Cancel soft key. 


To perform a blind transfer:
  • During a call, press Transfer or the Trnsfer soft key. 

  • Press the Blind soft key. 

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  • Do one of the following steps:
    • Enter the number to which you want to transfer the call. 

    • Press Directories, select Contact Directory, use Up and Down to select a contact and press the Dial soft key. 

    • Press Directories, select Call Lists, select the appropriate list, use Up and Down to access the number, and then select the Dial soft key. 

  • At this point, the call is connected to the number to which you are transferring them.

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