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Call Transfering

Call transferring can be done in one of three ways:

  • Consultative transfer - The party to whom you want to transfer the call  answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

  • Blind transfer - The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.

  • Attended transfer - This is done by setting up a conference. The  parties are automatically connected to each other after you exit the conference.

    See about setting a conference here.

To perform a consultative transfer: 


During a call, press Transfer or the Trnsfer soft key. The active call will be placed on hold. And a "Transfer to:" message will appear.


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  • Do one of the following steps:

    • Enter the number to which you want to transfer the call.

    • Press Directories, select Contact Directory, use Up and Down to select a contact and press the Dial soft key.

      WJ_CdtQFwLE2KhHkSDaY7q2bXJPT2Wy0IQ.png

    • Press Directories, select Call Lists, select the appropriate list, use Up and Down to access the number, and then select the Dial soft key.

    • Press Left, Right, or Down or to access the desired call list, use Up and Down to access the number, and then select the Dial soft key.

  • After you hear the ring-back sound or after the party answers, press Transfer or the Trnsfer soft key.

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    You can talk privately to the party to which you are transferring the call before the transfer is completed to verify they will accept the transfer.

    If you are using a handset, the transfer can be completed by putting the handset on the cradle. You can cancel the transfer before the call connects by pressing the Cancel soft key.
To perform a blind transfer:

  • During a call, press Transfer or the Trnsfer soft key.

  • Press the Blind soft key.

  • Do one of the following steps:
    • Enter the number to which you want to transfer the call.

    • Press Directories, select Contact Directory, use Up and Down to select a contact and press the Dial soft key.


    • Press Directories, select Call Lists, select the appropriate list, use Up and Down to access the number, and then select the Dial soft key.

  • At this point, the call is connected to the number to which you are transferring them


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