Call Recording is a valuable feature for companies needing a reliable method to keep records of important conversations. Recorded calls are kept as audio files easily accessible for administrators from Telebroad's ACD panel. Files can be downloaded and shared directly from call history screens.
The feature is also a great tool to help train employees, evaluate their performance, and provide them with feedback to improve their interactions with customers.
Recordings can be done by both users (from the Teleconsole) and administrators with a click of a button. Administrators have added control and can even setup automatic recording schedules. Recorded calls are available as complete files and also as call segments relating to a call's flow as it moves through the automatic call distribution.
Note the Call recording for users need to be initially activated by Telebroad.
When using the feature, if required by state or other regulations, it is recommended to add a message to one of the phases of the ACD process informing customers their conversations may be recorded and possibly acquire their consent if needed.