How to Activate DND and Disable Notifications?

There are times you may want to be temporarily unbothered by incoming Teleconsole communication. To do this you can send calls directly to mailbox by activating Do Not Disturb or stop getting notifications about communication.


Do Not Disturb


Tap the person icon on the top right corner. The icon is available from any Teleconsole screen. 


If you changed your profile picture, the picture your selected will appear in place of the icon. 


Toggle Do Not Disturb on if you temporarily can't be bothered to answer calls. 



When activated, your Teleconsole calls will go directly to voicemail. Also, fellow agents from your company will see Do Not Disturb next to your name in their contacts, advising them not to initiate calls with you.


Note that this has no effect on calls to your mobile number. It only stops calls to your Teleconsole number. Do Not Disturb for your iPhone calls need to be setup separately from either the iOS settings or Control Center.


The reverse is also true. Enabling Do Not Disturb for your mobile phone from the iOS settings or Control Center has no effect on calls to your Teleconosle account.


Enabling Do Not Disturb on your mobile phone or device has no effect on your regular office phone. Your office phone will keep ringing as usual until you enable Do Not Disturb on it separately using your office computer or the phone's own settings.


Notifications


With each new communication (received or missed),  the Teleconsole will  display a notification. Depending on your iOS setting the notification will appear in the Notification Center, Lock screen, or as banners. 


With a large communication volume this can be distracting when you are not using the Teleconsole. Even if DND is enabled, you will still get notifications about new voicemails or missed calls.


To temporarily disable notifications follow these steps:


  • Tap the Settings button on the bottom right corner to access the Teleconsole's settings.



  • The settings screen is divided into three categories - Channels, General, and Local Settings.

    Scroll down to LOCAL settings and tap iPhone Settings.



  • The screen that will open is the iPhone Settings'  for the Teleconsole.

    Tap Notifications.



  • Toggle off the Allow Notifications button.

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