Tap the Gear Icon on the on the bottom-right corner to access the TeleConsole's settings.
The settings screen is divided into three categories - Channels, General, and Local Settings.
With these settings you can select between the active channels (phone lines) for voicemails, faxes, and SMS messages.
This can be useful, for example, for an agent who works with two different products and sets of clients. Clients of one product can leave him messages on one voicemail and clients of the other product will use the other voicemail.
Multiple channels are setup by your administrator or by contacting Telebroad.
Even if you need to use only one channel and even if only one channel is available to you, you still need to make sure to check it. If you don't check at least one relevant channel you will not be able to see your voicemails and eFaxes and will not be able to send SMS messages.
- Voicemail - check all the voice mailbox channels you want to be active from the existing choices, even if there is only one choice. Then tap OK.
- eFax Channels - check all eFax channels you want to be active from the existing choices, even if there is only one choice. Then tap OK.
It is common to have a choice of only one fax line.
- SMS - referring to your Telebroad business SMS line, not your mobile phone's SMS.
Checkmark all SMS channels you want to be active from the existing choices, even if there is only one choice. Then tap OK.
SMS lines may not appear in your account initially. SMS lines need to be activated for you by Telebroad or your administrator.
These are general settings for your phone numbers and to forward your calls.
- Default SMS Number - as you can have several business SMS lines active, here you need to select the one that will be used for outgoing messages. Tap the setting and select one from among the SMS lines you had activated in the SMS channels setting above.
- Caller ID - calls made from the TeleConsole can have different caller IDs phone numbers shown to your customers, as per your choice. If you are not sure what caller ID to use, select Default Caller ID to use the default number for the account or for your company. You can also select Blocked to hide your caller ID completely.
- Forward Calls - you can have inbound calls to your TeleConsole's number forwarded to another number. For example you can have calls forwarded to a landline temporarily if you don't have reliable 3G or Wi-Fi reception.
Tap this setting to toggle it on and enter the forwarding number, then tap OK.
Toggle the forward switch to the off position to stop forwarding.
To edit the forwarding number you have to switch forwarding off and than on again.
When forwarding is activated only your Telebroad's inbound calls will be forwarded, and not calls dialed to your personal mobile number.
If you do want to forward your personals calls refer to this Android forwarding guide.
These are settings to manage call quality, data usage, notifications, and the app itself.
- Notifications - tap this setting and select the notifications that will appear in that status bar of your phone or tablet when you are using another app.
If you deselect all the choices here you practically switch off notifications. Alternatively you can block notifications in the Android Settings (see below).
- Ringtone Type - select how the TeleConsole will alert you on new calls. It can ring, vibrate, do both, or just keep silent and do nothing (the call will still show up on the screen).
- VoIP Settings - this gives you a choice of how to perform outgoing calls from the TeleConsole in regards to using either VoIP or Cellular Voice technologies.
This setting is very useful if you encounter some background noise or statics while calling. Changing to a different choice here may alleviate the problem.
If you select Always Use VoIP outgoing calls will always be channeled through VoIP, regardless if your online connection is 3G/4G or Wi-Fi.
Use VoIP only on WiFi to conserve data on your mobile plan by ensuring VoIP is only used when a Wi-Fi connection is available.
If you select Always Use Cellular Voice than VoIP will not be used at all. Instead of sending the call to the Telebroad VoIP servers using the VoIP protocol, the TeleConsole will use your cellular connection for the call. Your iPhone will ring (outside the TeleConsole) and when you pick up the outgoing number will be dialed. Remember that this setting consumes your mobile plan air time minutes!
- Call Quality - while you obviously want to have the best call quality possible, it also comes with the cost of using more data. If you are not on a Wi-Fi connection and need to save data, switch to a lower setting here.
- Device Phone number - for the TeleConsole to be able to perform calls using a cellular connection (as described above) it needs know your phone number. Tap this setting and enter the phone number of your device.
- TLS Encryption - Transport Layer Security is a computer networking communication encryption protocol. In addition to keeping your data and privacy safe, Telebroad uses it to mask its VoIP communication from some carriers who may block VoIP traffic. The setting should, therefore, be kept on. You can try turning it off if you are experiencing some quality or connectivity issues. If the issues are not resolved by doing this, please remember to turn TLS back on.
- Android Settings - tapping this will take you to a screen where you can change various system settings for the TeleConsole app. This screen is also accessible if you go to the Android settings of your device and select Apps.
Here you can FORCE STOP the app in case it gets stuck or you are just not using it.
You can also completely remove the TeleConsole by tapping UNINSTALL.
- Storage - this shows the amount of storage on your device used by the TeleConsole.
The Cache holds some common files used by the app. If you tap CLEAR CACHE these files will have to be downloaded again from the Telebroad server, but the functionality of the app will not be affected.
Data holds the sign in information of your account, your preferences, and copies of messages received. If you tap CLEAR DATA the TeleConsole will quit and you will have to sign into it again and set your preferences. Your messages will be downloaded again from the Telebroad server where they are safely stored - clearing the data has no effect on the original messages.
Clearing the data is only advised if you experience any functionality issues with the app or if you want to change a user (on a company mobile phone).
- Data usage - shows you how much network data was used by the TeleConsole app. Foreground data is the data used when you are actively using the TeleConsole. Background data is the used when you are not using the app.
You can toggle on Restrict app background data to prevent consumption of your cellular data while you are not actively using the TeleConsole.
- Permissions - these are the same permissions that you allow or deny during the initial setup process (see more information here).
Additionally you can toggle on the Camera permission to so you can take a picture for your profile.
Tap the menu on the top-right to see all the permission the app is accessing for functionality.
- Notifications - this setting determines what happens with the notifications you selected in the Local Settings above.
Toggle on Block all if you completely want to stop receiving notifications from the TeleConsole.
When Treat as priority is toggled on, you will hear a sound whenever there is a notification and when Do not disturb is enabled.
With Allow peeking, certain notifications that the TeleConsole recognizes as more important will momentarily appear on the screen you are presently using in any other app that allows that.
- Open by default - determines what happen with links or files that are associated with the TeleConsole. By default they will Open in this app (the TeleConsole). But you can also choose to Ask every time and decide if to open them in the TeleConsole or another communication app. If you select Don't open in this app they will open in another communication app, if one is installed on your device.
Battery - shows various statistics about the TeleConsole's use of hardware resources and total power consumption.
You can FORCE STOP the application to disable all use of resources until the next time you launch it.
Memory - shows various statistics about the TeleConsole's use of memory resources.
- Storage - this shows the amount of storage on your device used by the TeleConsole.