Getting Started and an Overview

Getting Started


You can access Analytics in either of of two ways:


  •  Use your web browser to visit the Telebroad home page at www.telebroad.com

    Click the "Login Here" link on the upper right corner. This will bring you to the App page, giving you access to many of TeleBroad's products and services.

    Click the Analytics icon at the bottom of the screen.





Once you are at the login screen:

 

  • Provide your User Name and Password. If you don’t have a User Name, please contact us to set one up.
  • You can click the "Remember Me" box to save your password and avoid having to retype it in the future.
  • If you forgot your password, click the “Forgot Password?” link and you will be asked to provide your email. Instructions of how to reset the password will be then emailed to you.

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Overview


When you initially log in to the Analytics, you will see the Welcome Dashboard screen. This dashboard provides an overall perspective of call activity and volumes. It functions as the return point for any other menu, making it your main work tool.




  • On the top right corner of the Welcome Dashboard is the Logout button. Click it and it will log you out immediately, without displaying any dialogue window! 

    Note that logging out is only available on the screen of the Welcome Dashboard

  • On the top left corner of the Welcome Dashboard is the Analytics Menu. Click it and the menu windows will be slide into view offering you the following choices:



    Note that the Welcome Dashboard does not appear here. This is, again, because it function as the return point from any of the other menus. In other words, you don't access it, but simply always return to it.  


The Following table explains the function of each menu option:


 

Menu Item

Function

 

Profile

Setup your personal information, email, phone number.

Here you can also change your password.

 

Live View

It provides information about calls traffic, agents' activity, and queues load. Here you can also perform operations such as assigning calls to specific agents or logging agents out of the system.

 

Call Logs

Let you see historical call activity by day, week, month etc. It also provides flow details for each call.

 

Group Dashboard
Provides analysis, charts, and measurement of call activity per group. 


User Dashboard

Provides analysis, charts, and measurement of call activity per us.


Report Allows you to build comprehensive reports by time, user, or group.

Feedback

 A form that allows you to send us feedback. Self Explanatory, hence no User Guide for it.


Note that Profile and Feedback, do not open a seperate window, but instead display a pop-out window.

You can exit this window by pressing the Escape button on your keyboard or by canceling out of it. 

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