Getting Started and an Overview

Getting Started


You can access Analytics in two ways:

  •  Use your web browser to visit the Telebroad home page at www.Telebroad.com.

    • If you are on a desktop computer:


      • Select Analytics from the Login menu.  


    • If you are on a smartphone or a tablet:

      • Tap the menu button on the top right

      • Tap the login menu and select Analytics.



  • Or use your web browser to type in the following address, which will bring you directly to the login screen:

    https://reports.telebroad.com
The login Screen


At the login screen provide your User Name and Password. If you don’t have a User Name, please contact us to set one up.

You can click the Remember Me box to save your password and avoid having to retype it in the future.


If you forgot your password, click the Forgot Password? link and you will be asked to provide your email. Instructions of how to reset the password will be then emailed to you.


Overview


When you initially log in to the Analytics, you will see the Welcome Dashboard screen. It provides an overall perspective of call activity and volumes and is considered the home screen of Analytics.



On the top right corner of the Welcome Dashboard is the Logout button  -  . Click it to log you out immediately, without displaying any dialogue window! Logging out is only available on the screen of the Welcome Dashboard.

On the top left corner of the Welcome Dashboard is the Analytics Menu. Click it and the menu windows will slide into view showing all the different Analytics tools.



The Following table explains the function of each menu option:


 

Menu Item

Function

ProfileSetup your personal information, email, phone number.

Here you can also change your password.

Live View

It provides information about calls traffic, agents' activity, and queues load. Here you can also perform operations such as assigning calls to specific agents or logging agents out of the system.

Call Logs

Let you see historical call activity by day, week, month etc. It also provides flow details for each call.

Group DashboardProvides analysis, charts, and measurement of call activity per group.

User Dashboard

Provides analysis, charts, and measurement of call activity per user.

ReportAllows you to build comprehensive reports by time, user, or group.

Feedback

A form that allows you to send us feedback. Self Explanatory, hence no User Guide for it.


Note that Profile and Feedback, do not open a separate screen, but instead display a pop-out window. You can exit this window by pressing the Escape button on your keyboard or by canceling out of it.

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