Information and User Guides

What is Analytics and what it Can Do for you?
Telebroad's Analytics is a collection of tools and web interfaces to help you manage and oversee your entire office phone system and enterprise...
Fri, 28 Oct, 2016 at 12:48 PM
Getting Started and an Overview
Getting Started You can access Analytics in either of of two ways:  Use your web browser to visit the Telebroad home page ...
Tue, 25 Oct, 2016 at 5:02 AM
The Welcome Dashboard overview
The Welcome Dashboard provides an overall perspective and data about call volume as well as productive users. If you require more comprehensive data you ...
Sun, 6 Nov, 2016 at 8:46 AM
Setting up your Profile
Your Analytics profile settings provide your users with some details about yourself. It is also where you set time zones and change your pas...
Thu, 6 Oct, 2016 at 4:41 AM
Call Logs
The Call Logs is a database of all calls received by your company, including details about the calls and actual recordings. Usi...
Sat, 8 Oct, 2016 at 10:44 AM
Group Dashboard User Guide
The Group dashboard provides detailed statistics about groups in relation to calls received in them. It works in a very ...
Thu, 17 Nov, 2016 at 3:00 AM
User Dashboard User Guide
The User Dashboard provides detailed statistics about users in relation to calls they received.  It works in a very similar manner to the Gro...
Sun, 6 Nov, 2016 at 6:42 AM
Live View User Guide
Access Live View from the Analytics Menu on the Welcome Dashboard screen. Live View is your command center for observing and handling...
Wed, 2 Nov, 2016 at 7:07 AM
Report User Guide
Generate detailed reports here with complete customizable data.    There are three types of re...
Sun, 6 Nov, 2016 at 8:53 AM