What Are Company Contacts and Personal Contacts?

Contacts in the Teleconsole are split into Personal Contacts and Company Contacts.


Personal Contacts


Personal Contacts refer to all your business personal contacts. That is clients or costumers that you work with (as opposed to fellow workers that you work with).  These are marked with a purple icon and the word Teleconsole next to the contact's name.



In the mobile Teleconsole version, personal contacts also include your private personal contacts that you already added to your phone. These are marked with a blue icon and the word MOBILE next to the contact's name.



You can also think of both types of personal contacts as outside contacts - that is contacts outside the internal phone system in your office.


Company Contacts


Company contacts include all the users, agents, and co-workers on your office phone system. You can also think of company contacts as inside contacts - that is contacts solely on the internal phone system in your office.


Company contacts are marked with a yellow icon. The number shown for them is either their extension or the phone line on the PBX system - which is shorter than a regular phone number and require no area code (some company contacts may also have a regular number using Direct Inward Dialing.) 



Company contacts are created by your telephone system administrator. Every time a new worker joins the company, the administrator creates a telephone account with a line number for him. This new worker's line number (or extension) will automatically show up in your company contacts.


Because of this you cannot add, delete, or modify company contacts.


You can tap a company contact to display its communication options - Call, Send SMS , or Send Fax. In addition to the PBX phone number or extension, you will see either caller IDs or DID numbers associated with any channel for the contact. For the PBX number, you can only make a phone call. 


 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.