There are times you may want to not be bothered temporarily by incoming TeleConsole communication. To do this you can send calls directly to your mailbox by activating Do Not Disturb and/or stop getting notifications about communication.
Do Not Disturb
Do Not Disturb is available from your profile. To access your profile tap on the top left corner. The icon is available from any TeleConsole screen.
Toggle Do Not Disturb on if you temporarily can't be bothered to answer calls.
When activated, your TeleConsole calls will go directly to voicemail. Also, fellow agents from your company will see Do Not Disturb next to your name in their contacts (on the web version), advising them not to initiate calls with you.
Note that this has no effect on calls to your mobile number. It only stops calls to your TeleConsole number. Do Not Disturb for your mobile number calls need to be setup separately from either the Android quick access menu or from the Android settings.
The reverse is also true. Enabling Do Not Disturb for your mobile phone number has no effect on calls to your TeleConosle account.
Enabling Do Not Disturb on your mobile phone or device has no effect on your regular office phone. Your office phone will keep ringing as usual until you enable Do Not Disturb on it separately using your office computer or the phone's own settings.
With each new communication (received or missed), the TeleConsole will display a notification on the status bar for voicemails, SMS messages, faxes, and missed calls.
With a large communication volume this can be distracting when you are not using the TeleConsole. Even if DND is enabled, you will still get some notifications.
You can select which notifications to show or completely block all of them.
To select which notifications to show follow these steps:
Tap on the on the bottom-right corner to access the TeleConsole's settings.
- The settings screen is divided into three categories - Channels, General, and Local Settings.
Scroll down to Local Settings and tap Notifications.
Uncheck any notifications you are not interested in.
To completely block notifications follow these steps:
- In Local Settings tap Android Settings.
- Tap Notifications.
- Toggle on Block all.