Call Transfer (Attended and Semi-Attended)

You can transfer a call to another party in one of three ways:

  • Blind Transfer  (see separate article) - transfer a call directly to another party without consulting.

  • Semi-Attended Transfer - transfer a call when the target phone is ringing.

  • Attended Transfer - transfer a call with prior consulting.

To perform a semi-attended transfer:


  • Press the Tran soft key during a call.

  • Do one of the following:

    • Enter the number you want to transfer the call to.

    • Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact.

    • Press the Directory soft key, and then select History. Select the desired list and press    or   to select the entry.

    • Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact.

  • Press ,   , or  to dial out.

Press the Tran soft key to complete the transfer when receiving ringback.


To perform an attended transfer:

  • Press the Tran soft key during a call.

  • Do one of the following:

    • Enter the number you want to transfer the call to.

    • Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact.

    • Press the Directory soft key, and then select History. Select the desired list and press    or   to select the entry.

    • Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact.

  • Press  ,   , or to dial out.

  • After the party answers the call, press the Tran soft key to complete the transfer.

You can cancel the transfer before the call is connected by pressing the Cancel soft key.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.