Telebroad’s Recommended Routers
|-- ||Netgear AC1750||Pepwave Surf Soho||Peplink Balance 20 Dual-WAN|
See explanation of terms at the bottom of this article.
You can also consider Cisco EA2700 as a cheap alternative for home / small office router. It has dual band Wi-Fi, one WAN port, and gigabit speed support. It sells for $55-$90.
Telebroad Non-Recommended Router Brands for Telephony Use
You should try to avoid using routers provided by cable internet service providers, such as the ones shown in the table below. These routers come with configurations that are aimed at helping users but can create some problems with the call quality and performance of VoIP (sometimes including firewall settings that completely block VoIP traffic).
Note that these routers may be re-branded from other companies that may or may not be compatible with Telebroad's network requirements.
Time Warner Cable
If you are already running your VoIP with one of these providers you may want to try some of the following adjustments when you run into performance issues.
Additionally the following brands may provide great performance for general networking and computer use, but Telebroad does not recommended that you use them specifically to power Telebroad PBX solutions. If you already own one of these brands and would to avoid having to buy a new recommended router, you should have your network administrator create a separate network or a separate static IP for exclusive use of Telebroad’s telephony services to ensure satisfactory performance.
You can also consult possible additional adjustments here.
for example SonicWall TZ Series
for example 250AE EdgeMarc series.
for example AC1200 to AC1750 models.
Routers That Can Be Used With Telebroad’s Telephony With Some Adjustments
The following table includes routers that can be used with Telebroad’s PBX solutions with proper adjustments. Refer to the instruction below the table about how to make the adjustments.
You can read more explanations on these and other possible adjustments here.
Brand and Model
|Linksys E3200 v1||1||Dual band Wi-Fi, Gigabit, 1 WAN|
|Linksys E4200 v1 and above||1||Dual band Wi-Fi, Gigabit, 1 WAN|
|Linksys EA4500 v1||1||Dual band Wi-Fi, Gigabit, 1 WAN|
|Linksys EA6900 v1||1||Dual band Wi-Fi, Gigabit, 1 WAN|
|Netgear WGR614 v8 and above||2||Wi-Fi (single band), 1 WAN|
|Netgear WNDR3400||2||Dual band Wi-Fi, 1 WAN|
|Netgear WNR3500L v1 and above||2||Wi-Fi (single band), 1 WAN, Gigabit|
|Netgear WNDR3700 v3 and above||2||Dual band Wi-Fi, Gigabit, 1 WAN|
|Western Digital MyNet N600||3||Dual band Wi-Fi, 1 WAN|
1 - Access the router web interface and make the following adjustments:
- On the Security tab set IPV4 & IPV6 SPI Firewall Protection to Disabled (it's the first field on the page).
- On the Administration set SIP ALG to Disabled (it's the field on the bottom).
- Make sure to click Save Setting on each tab separately.
2 - Access the router web interface and make the following adjustments:
- Click and open the WAN Setup pane.
- Check-mark Disable Port Scan and DOS Protection (it's the first field on the page).
- Check-mark Disable SIP ALG.
- Click the green Apply button on the top.
3 - Access the router web interface and make the following adjustments:
- Click to select Advanced Settings (gear icon on top right.)
- Click to select Additional Features (also gear icon.)
- Open ALG setting from the left navigation pane.
- Toggle SIP to Off.
Explanation of Terms
Wi-fi : Wi-Fi is a trademark name of a networking technology that uses radio waves to provide wireless high-speed Internet and network connections. This means that you can connect your VoIP phones to a Wi-Fi router without needing any cables. However you should be aware that doing so is not ideal, and VoIP telephony would work better over a wired connection. A Wi-Fi router is therefore useful for providing wireless networking to other devices in your office such as laptops and printers. You would connect your phones to this router with Ethernet cables (every routers has several Ethernet connections.)
Dual band: this refers to the wireless operational frequencies of your Wi-Fi router. A single band router operates on the 2.4GHZ frequency while a dual-band router will operate on both the 2.4GHz as well as 5GHz. The problem with the 2.4GHz frequency is that it is used by many devices (including non computing devices such as cordless phones) resulting in noise and interference which degrades performance.A dual band router can therefore operates on less crowded frequencies for better performance. It can also operates two completely different wireless networks for even smoother wireless access.
Multi WAN (1 or 2 WAN ports): WAN stands for Wide Area Network. It is a port on the router where you receive the Internet signal from your provider. Therefore having 2 WAN ports gives you the ability to connect to two Internet service providers simultaneously. You can either use both ports together increasing speed and reliability or you can use one port for your primary service and the other one in case of an outage with the first one.
Gigabit: the term refers to gigabit per seconds and in telecommunication and computer networking is a measurement of the amount of data that is transferred in one second between two points. A gigabit router will provide a faster and more reliable connection to your telephony network than a router than does not supports the technology.